Manager Sales

Jennifer Mach

** * **** **., #**

Baltimore, MD *1201

301-***-****

****.**********@*****.***

OBJECTIVE:

To obtain a position in a customer centric company offering long term

potential with a structured career path. A position well suited towards a

well rounded, enthusiastic manager that is skilled in communication,

organization, and training.

EXPERIENCE:

Gymboree July 2010-Feb2011

Store Manager

. Hire train and develop all members of team and provide

in the moment feedback

. Evaluate store sales and payroll goals on daily,

weekly and monthly basis based on company goals and

events

. Develop staffing plan to meet specific needs of the

business including specific needs of business and

store including diverse applicant pool

. Conduct visual merchandising walk-thru and provide

relevant feedback and direction to key staff members

. Coach and hold accountable leadership team members on

LOD skills including LOD scheduling

. Facilitate and cascade communication across store

organization and act as liaison to field leadership

. Lead and inspire customer centric culture by

recognizing and rewarding team

. Drive Brand loyalty through customer education on

rewards programs including credit

. Use company provided tools to create business for

store to manage payroll, shrink, sales and other

relevant KPI's

. Develop and write Focal review using SMART goals.

. Monitor and ensure compliance with all company

policies including timekeeping and employee discount

L'Occitane en Provence Feb 2009-Dec 2009

Store Manager

. Implement all company strategies

. Associate development including attending and

conducting workshops and on the job observation

. Analyze business KPI's to identify areas of opportunity

. Approve all hiring decisions in partnership with

Area/District Manager

. Create effective schedules to meet the needs of the

business

. Evaluate store sales and payroll goals on daily

business using key business reports to operate

productively

. Drive Brand loyalty through effective management of

monthly in-store company events

. Visual merchandising including store sets, window

displays and inventory management to maximize sales

Gap Oct 1993- Feb 2009

General Manager

. Manage and lead both the customer experience and brand

experience work centers including brand visual,

merchandise and logistics

. Responsible for the financial management of the store

including sales, shrink, and the proper use, allocation

and scheduling of payroll

. Identify, create and manage the execution of store

business plan that drives KPI results while maximizing

business opportunities

. Hire, train, develop and assess store leadership team,

and provide appropriate level of performance feedback

. Educate team on brand appropriate strategic visual

merchandizing to maximizing sales

. Approve all hiring and termination decisions

. Coach and hold accountable leadership team to their

specific leadership roles

. Create customer centric culture through training

associates to on customer needs

. Responsible for employee dispute resolution and

escalated customer situations

. Create and manage shortage action plan in partnership

with the management team to minimize loss and achieve

shrinkage goal

. Monitor and ensure compliance to company policies

EDUCATION:

Baltimore Polytechnic Institute

High School Diploma Math, Science and Engineering GPA: 3.8

Graduated with honors in the top 10% of class.

PERSONAL:

Completion of several leadership workshops including "Situational

Leadership II"',

"Strengthfinder", "Good to Great" and "Emotional Intelligence."

Volunteer at Baltimore Office of Promotion and the Arts including events

including Artscape, Baltimore Book Festival and Santa Lantern Parade

Volunteer at Baltimore Running Festival including all events associated

with the Under Armour Marathon

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