Human Resources Customer Service

Location:

Strongsville, OH, 44136

Posted:

June 06, 2013

Contact this candidate

Resume:

ERICA C. PENICK

***** ******* ****** ? Strongsville, OH 44136 ? 440-***-****

*****.******@*****.***

Offering a Proven Track Record of Organizational Efficiency and

Productivity Improvements

Highly motivated, resourceful, performance-driven HR Administrative

Professional skilled in broad and diverse functions of business

operations. Strong organizational, customer service and communication

skills with the ability to independently plan and direct business affairs.

Trusted advisor and liaison with a proven track record of increasing

efficiency and establishing best business practices. PC Proficiency in MS

Word, Excel, PowerPoint, Outlook, Publisher, Technical Writing, and

Internet research.

Core Knowledge and Skills Areas:

* Highly Motivated

* Adaptable

* Innovative

* Dedicated

* Expert Problem-Solver

* Meticulously Organized and Detailed

* Client Relationships

* Talent Acquisition & Training

* Marketing/Communication

* Confidentiality

Professional Experience

Pastors' Secretary, Strongsville United Methodist Church, Strongsville, OH

(2011 -2013)

Possess genuine Christian character and love for the service of the Lord

while facilitating the Pastors' administrative needs and assist with the

church office functions with primary objectives focused on:

Administrative Functions

. Executive Assistant to the Senior and Associate Pastor

. Provide Support to Program Staff

. Volunteer and Support Staff Supervision and Management

. Web Development and Content Management

. Print and Web Communications Design and Development

. Scheduling and Event Coordination

. Liaison Between Staff, Clergy,, Committees, Constituents, and

Membership

. 1200+ Membership Database Management

. Manage Departmental Budget

. Exercise confidentiality and discretion in discussion of

sensitive matters

. Transcribe and maintain senior and associate pastors'

communications

. Facilitate and maintain scholarship applications, awards,

correspondence

Staffing Assistant, The reserves Network, Brunswick, OH (2011)

Contribute to the accomplishment of Human Resources practices and

objectives that will provide an employee-oriented, high performance

culture that emphasizes empowerment, quality, productivity and standards,

goal attainment, and the recruitment and ongoing development of a superior

workforce with primary objectives focused on:

Human Resource Functions

. Recruiting and staffing logistics; performance management and

improvement tracking systems

. Maintaining employee files and the HR filing system

. Employee safety, welfare, wellness, and health reporting; and

employee services

. Assisting with employee relations

. Company employee communication

. Employee orientation, development, and training logistics and

record keeping

. Development of the Human Resources department

. Development of an employee-oriented company culture that

emphasizes quality, continuous improvement, and high

performance

. Personal ongoing development

ERICA C. PENICK

18920 Laurell Circle ? Strongsville, OH 44136 ? 440-***-****

*****.******@*****.***

Offering a Proven Track Record of Organizational Efficiency and

Productivity Improvements

Secretary, Euclid City Schools, Euclid, OH (2007-2010)

Performed a variety of administrative and clerical duties, possess a

working knowledge of bookkeeping, word-processing, and office management,

communicate effectively with students, staff and the public individually

and in group situations.

Human Resource Functions

. Record and Track daily absences of administrators, faculty

and staff

. Identify and Assign appropriate substitutes in accordance

with board of education requirements

. Process Leave Time Requests

Executive Administrator, Arla Concierge, Euclid, OH (2005-2007)

Advise the CEO on strategic business development and key corporate

planning issues and make recommendations on major business decisions.

Responsible for the smooth and efficient operation of the company.

Exercised management responsibility ensuring efficient services that are

designed to meet the needs of clients and staff. Oversaw the

development of operating and strategic plans. Accountable for the overall

success of operations. Acted in the absence of the Chief Executive

Officer.

Human Resource Functions

. Established performance evaluation and tracking procedures

. Reviewed external candidate applications, coordinated

interviews and trained new employees

. Central coordinator, including work assignments, and

training

. Maintained employee personnel files, recruitment files, and

hourly time records

Office Manager, Community Partnership for Arts and Culture, Cleveland, OH

(2001-2005)

Managed multiple databases, providing technical assistance to members of

the organization's online cultural calendar website, assisted with

development and implementation of advertising strategies to promote the

organization's programs and services, designed varying publications

detailing the arts and cultural offerings of Northeast Ohio, coordinated

events with city and government officials as well as executive directors,

monitored emails, provided administrative support for and maintained

calendars of multiple senior level executives, proofread and edited

correspondence, coordinated travel and itineraries, scheduled

appointments, and conference calls; monitored ongoing projects and

initiatives, responded to client inquiries and requests for information.

Human Resource Functions

. Increased office support capabilities with the

recommendation and implementation of automated scheduling

. Scheduled meetings and agendas as well as recorded and

distributed meeting minutes

Operations Manager, Questech Security, Birmingham, AL (1997-1998)

Helped to establish ground floor home and business alarm company

providing: marketing and sales strategies for CCTV and alarm systems,

coordinated training programs for sales representatives and installers,

oversaw all aspects of company operations from hiring, dismissal,

inventory, and advertising,; managed time and attendance records, provided

administrative support for and maintained calendars of multiple senior

level executives, proofread and edited correspondence, coordinated travel

and itineraries, monitored ongoing projects and sales initiatives,

maintained organizational database, direct supervision of middle

management and entry level staff.

Human Resource Functions

. Coordinated all recruiting efforts, reviewed external

applications and coordinated interviews

. Tracked and Analyzed employee time banks, prepared leave

reports and processed payroll

. Assisted with developing On-Boarding orientation program

materials for managers and employees

Education

BSBA Human Resources Management, Chancellor University,

Cleveland, OH - Dean's List Honors

ERICA C. PENICK

18920 Laurell Circle ? Strongsville, OH 44136 ? 440-***-****

*****.******@*****.***

Offering a Proven Track Record of Organizational Efficiency and

Productivity Improvements

Community Involvement

Concessions Chairperson, Strongsville Instrumental Boosters, Strongsville,

OH (2011 -current)

SIMB is an organization of dedicated volunteers that supports both the Band and

Orchestra programs at Strongsville High School as well as at the middle and

elementary school levels. This is accomplished by raising funds through membership

dues and fundraising events such as concessions, hoagie sales, raffles, community

events and other activities:

Primary Functions

. Recruit, Train, Retain Volunteer Staff

. Supervise and Manage 30+ Volunteers

. Staffing and Scheduling

. Primary Point of Contact for all Concessions and Concessions