Customer Service Sales
Resume:
P. Benjamin Burkee
Shorewood, WI 53211
Phone: 414-***-****
E-mail: *********@*****.***
Objective
To find a fulfilling and growing position serving a customer-driven,
service-minded organization.
Summary of Qualifications
Dedication to finding and keeping good customers by developing mutually
satisfying business relationships, utilizing excellent communications
skills as demonstrated by a proven track record of success.
Employment History
April 2012 to March 2013
Engine and Transmission Exchange
Milwaukee, WI
Customer Loyalty Representative: responsible for retrieval of cores,
processing of orders, maintaining and further development of existing
accounts, developing new accounts, assisting in various projects, etc.
March 2005 to April 2012
Benjamin Limousine, Inc.
Caledonia, WI
President: responsible for all administration and operations of a luxury
transportation company including sales and marketing, customer service,
hiring training and supervising a staff of up to twenty five chauffeurs,
dispatching, fleet management, licensing, permitting, etc.
October 2001 to June 2003
Calvary Assembly of God
Wauwatosa, WI
Minister of Music: responsible for all music and fine arts ministries of a
medium-sized Christian church including leading congregational worship,
directing Sanctuary Choir, ensembles, instrumentalists, soloists, etc.
Also responsible for directing several seasonal "Broadway-style"
productions and various ministerial duties as directed by the Senior
Pastor.
June 1996 to October 2001
Waste Management, Inc.
Franklin, WI
Senior Customer Service: responsible for expediting orders, solving
various customer problems, developing new business, etc. A wide variety of
customer bases required extensive problem solving and communication skills.
I also assisted in training of new associates.
October 1991 to June 1996
Corporate Express/Siekert & Baum
Wauwatosa, WI
Account Manager, Inside Sales, Customer Service: responsible for
maintaining and further development of existing accounts, expanding
customer relationships, prospecting for new business, assisting with
various projects. Developed and maintained growing base of inside sales
accounts. While in Customer Service, trained new associates with emphasis
on communication skills.
August 1989 to October 1991
H. H. West Company
Milwaukee, WI
Various Retail and Customer Service positions: responsible for expediting
orders, solving customer problems, building customer relationships,
developing new business, implementing new merchandising programs, etc.
Assisted in training new associates.
July 1988 to August 1989
Paper Plus division of Universal Paper Co.
Brookfield, WI
Assistant Manager: responsible for sales, merchandising, advertising, etc.
Selling office supplies, printing supplies and paper products to a
diversified customer base. Served on various committees for Butler Area
Chamber of Commerce in order to build community relationships.
October 1986 to March 1988
Ernie Von Schledorn, Inc.
Menomonee Falls, WI
Customer Relations Manager: responsible for improving Customer
Satisfaction Index ratings, resolutions of miscellaneous customer
complaints. Developed sales programs for after-market Service Contracts.
Education
Graduated 1980
Wauwatosa East High School
Wauwatosa, WI
College preparation with emphasis in music and performing arts.
1983 and 1989
Milwaukee Area Technical College
Milwaukee, WI
Sales and Marketing, additional classes in Graphic Arts.
Graduated 2003
Global University
Springfield, MO
Associates degree in Ministerial Studies.
Carlson Institute-North Central Bible College
Minneapolis, MN
Classes in Bible, Church History, etc.
References available on request
Contact this candidate