Customer Service Representative

CURRICULUM VITAE

MOHIT AGGARWAL

B-**** II FLOOR SHASTRI NAGAR

NEW DELHI-110052

MOB:750-***-****

************@*****.***

************@*****.***

CAREEER OBJECTIVE

Willing to work as a key player in challenging and creative environment to

explore myself.

EXPERIENCE:

Worked as SENIOR TELECALLING OFFICER in HDB FINANCIAL SERVICES (NBFC

-SUBSIDARY of HDFC BANK) from 20/8/2009-17/5/2013

PROFILE:

Make outbound calls to high profile customer of HDFC BANK.

Generate maximum collection for bank.

Maintain quality.

Face to face interaction with customer as it is an in house as well.

Maintain MIS for bank record as well.

Supervise 2-3 buddies (new employees) & get them properly trained for their

respective work.

Worked as CUSTOMER SERVICE REPRESENTATIVE in CARETEL INFOTECH LTD (ICICI

BANK COLLECTION CALL CENTER) from 23/12/05-19/8/2009

PROFLIE:

Make outbound calls of ICICI BANK'S customers.

Generate maximum collection for bank.

Maintain quality.

ACADEMIC QUALIFICATIONS:

POST GRADUATION:

MBA in HR from GJU (GURU JAMBESHWAR UNIVERSITY- HISSAR)

GRADUATION:

B.COM (PASS) in 2005 from DELHI UNIVERSITY.

ADDITIONAL:

One year diploma in computers from F-TECH COMPUTER EDUACATION.

Certified DRA (DEBT RECOVERY from IIBF (Indian institute of banking &

finance )

PERSONAL DETAILS:

DOB : 18/12/1982

STATUS: Single

HOBBIES : Chatting with friends, listening music.

SKILL: Abilities of leadership & working as a team.

SKILL SET: Microsoft office

LANGUAGES PROFICIENCY: English & Hindi

PLACE:

DATE:

MOHIT AGGARWAL

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