Customer Service Sales

David L. Tidwell

**** ********* ****** . *****, **** 44301 . 330-***-**** (cell)

*********@*****.***

Professional Summary

Experienced Account Representative with hands on expertise in leadership,

strategic planning, market analysis, marketing, and business development.

Seeking an opportunity where I can use my business and public relations

talents to help a reputable company in the areas of, but not limited to

marketing, sales and customer service affairs.

Employment History

Allstate Insurance, Hudson, Ohio January 2008 -

Present

Account Representative

Assists the Claims Manager and adjustors in filing claims of clients to

guarantee all auto damages are covered by the policy in a respectable and

timely manner.

. Receives and manages collision files daily while maintaining a 90%

completion rate.

. Manages an abundance of inbound and outbound calls daily.

. Possess five plus years of experience with the Automated Rental

Management Software (ARMS) system.

. Builds and maintain relationships with current collision centers along

with striving to develop new relationships with reputable collision

centers resulting in helping the company meet strict time frames.

. Coordinates closely with fellow Account Representatives to ensure all

files are completed at specified deadlines.

. Follows up with collision centers consistently to make certain all

repairs are in line with the estimates and labor hours projected.

. Assists in investigating auto damage claims making sure coverage is

available to policy holders.

. Delivers quality and accurate work within precise due dates while

being articulate over the phone and through electronic communications.

. Adheres to all company policies and procedures efficiently.

Enterprise Rent A Car, Akron, Ohio January 2005

- January 2008

Manager in Training

Participated with senior management to help build relationships with

Progressive Insurance along with developing sales forecasts, product

pricing and launching new products to the retail marketplace.

. Demonstrated high performance in problem solving, multi-tasking and

team work as well as effective performance in prioritizing work for

efficient sales results.

. Acquired superior interpersonal and analytical skills to make quick

assessments and deliver well-thought decisions in demanding

situations.

. Maintained an excellent understanding of Business to Business (B2B)

sales resulting in branch deals closing in the upper 50th percentile

of sales.

. Obtained legendary customer service, managerial skills and up selling

techniques which was used to help boost company sales.

. Experienced in developing sales plans and proposals with in-depth

understanding of organization and analysis of information from various

sources.

. Adhered to all company policies and procedures efficiently.

David Tidwell

Page 2

Dick's Sporting Goods March 1996 - Present

Key Associate Sales Representative

Working alongside store management and sales staff to collectively create

floor plans and sales techniques which would allow for quick sales of

products and in turn give customers a pleasant shopping experience.

. Manages customer service staff, responsible for processing incoming

orders, coordinates shipments, and handles incoming calls.

. Provides training for sales associates on products, maintains the

product set, and performs merchandising and inventory control.

. Obtains customer service satisfaction through reorganizing facets of

our customer service policy to properly align the sales teams leading

to overall operation improvement.

. Assists in training new customer service representatives and

associates.

. Adheres to all company policies and procedures efficiently.

Education

The University of Akron, Akron, Ohio Graduated 2002

Bachelor of Arts in Communications

Minor in Public Relations

Technical Skills

ARMS (Automated Rental Management System), Windows XP, MS Word, MS Excel,

Outlook, Outlook Express, PowerPoint, Internet Explorer, Adobe Photo Shop

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