Manager Customer Service

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KAMAL SINGH

MOB. - 868-***-****

Email: - *.***********@*****.***

Summary: Experienced logistic Manager with expertise in logistics, supply

Chain management, client relationship management and team management.

Branch handling on experience in advanced product tracking, Customer data

gathering and analysis, quality assurance, personnel supervision and

problem resolution.

Skills:

. Fleet Management.

. Customer Service and feedback

. MIS Report with major customer.

. Customer Complaint handling with soluction and feedback.

. Vehicle engagement is nominal cost burgaining with broker.

. Ability to manage in the operation of Logistics, Procurement and

warehousing

. Effective analysis, planning and organizational skills

. Windows 95,98 NT,2007 Microsoft Office,E-mail, Excel

. Extensive experience in supply chain operations, transportation

systems,

. Proven ability to direct multiple locations

. Accounting CBS, BCS, BRS, Bank Statement, Cash Verification, All Type

of Voucher preparation etc.

Professional Experience:

1. TCIXPS (A DIVISION OF TCIL) (BANGALORE)2006 TO 2011

2. ASSOCIATE ROAD CARRIERS LTD.(BANGALORE) 2011 TO 2013

3. INDO ARYA CENTRAL TRANSPORT LTD. AT PRESENT IN LUCKNOW AS MARKETING

AND ASST. BRANCH MANAGER

Total -7 Years

Responsibilities:

. Business Development with good relation with customer & given good

service

. Developed and implemented logistics strategies and processes.

. Developed and implemented integrated logistics plans.

. Outstanding clearance with customer

. Should be capable of managing FTL/PTL efficiently, should know entire

operations like load planning, routing, billing, field booking,

tracking and vehicle hiring. Follow-up with customer for payments.

Managing entire branch sales and operations. Handling operations to

ensure efficiency in all aspects of branch administration and customer

service. Co-ordinating and reporting to the Controlling Manager.

Highly sales oriented with ability to develop & maintain customer

relations

Interest/Activities

* Swimming, Reading Book, Playing Cricket, Volleyball, TV

Language Known

*Hindi, English

Education:

* B.A. From E.I.I.L.M. University of Sikkim in 2011

12th From Board of Bhiwani Haryana in 2006

10th From Board of Bhiwani Haryana in 2003

Date of Birth

*04-November-1987

Permanent Address:-

Kamal Singh S/o Sh. Satyabir Singh

* Village: - Hariyawas

* Post: - Sidhanwa

* District: - Bhiwani

* State:- Haryana

Postal Code - 127028

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