Project Customer Service

Muthaiah AK **/** Meenakshi Nagar,

********@*****.*** North Mada Street,

+91-860**-***** (Primary Contact No.) Thiruvottiyur,

+91-993**-***** (Secondary Contact No.) Chennai-600 019.

EXPERIENCE SUMMARY

* OVER 14+ YEARS OF EXPERIENCE IN GIS DOMAIN, DOMESTIC AND INTERNATIONAL

PROJECTS AND AS A MANAGEMENT POSITION SINCE ONE AND HALF YEARS.

* Presently working as a Management Associate in EGIS Division in ROLTA

India Limited.

KEY ACCOUNTABILITIES

* PROVIDED HIGH LEVEL OF CUSTOMER SERVICE AND ACCURATE RETRIEVAL OF

INFORMATION.

* Assisting in the establishment and promotion and operation of Council's

Geographic Information System (GIS).

* Ensured proper and smooth operation of Council's geographic information

system (GIS).

* Ensured that all information is accurately entered, up to date and

available at all times.

* Documented and maintained work procedures and instructions.

* Designed map extracts based on digital map products using GIS.

* Promoted and developed the use of GIS around the Council.

* Developed and maintained links between the GIS and other back-office

Systems.

* Provided training and advice on various issues to departmental users.

* Customized GIS software to maximize the effectiveness of its use.

* Developed and maintained access to the GIS via the corporate internet

and website.

* Established and maintained an appropriate security model.

SUMMARY OF QUALIFICATION

* REMARKABLE EXPERIENCE OF LAND COVERS CHANGE ANALYSIS AND CONDUCTING

SURVEY.

* Good exposure to GPS technology, field data collection, and GIS

integration.

* Exceptional knowledge of GIS environment within the government sector.

* Proficient with small world, AutoCAD, Micro station V7 & V8, MS-Office

and MS-Access.

* Skilled in GIS mapping system setup, implementation, data management

(DMT, REMEDY), SQL*Plus and map building.

* Familiarity with ESRI ArcGIS software and extensions.

* Familiarity with ERDAS Imagine software.

* Excellent problem solving and analytical skills.

* Outstanding ability to plan effectively.

EDUCATION

* H.S.C, VELLAYAN CHETTAI HIGHER SECONDARY SCHOOL, CHENNAI, INDIA.

* Diploma in Electronics and Communication Engineering, Nallaghu

Polytechnic, Chennai, India.

* Certificate Course in GIS & Remote Sensing (120 Hours Duration) from

Institute of Geoinformatics & Technology, Gurgaon.

PROFESSIONAL EXPERIANCE

I) ROLTA INDIA LIMITED, INDIA. DEC 2007 TO TILL

DATE

1 Management Associate

Rolta India Limited is an ISO 9001 certified provider of software in

areas of AM/FM/GIS and related services Headquartered in Mumbai, India.

Rolta provides software/information technology based engineering and

geo-spatial solutions and services to customers across the world and

has executed projects in more than 35 countries.

Responsibilities Includes:

* Study the customer requirements, specifications for AM/FM in GIS

projects.

* Understand Technical documents - Training the Team members.

* Communicate with customer to resolve rules & data related queries.

Suggest customer for the data model enhancements which will greatly

help them.

* Do the efficient process & software process setup which will ensure the

smooth execution of project. Training of production groups on project

specification, provide continuous technical support to resolve

production queries during execution of project.

* Development of database scripts using SQL, PL/SQL scripts, for data

manipulation & validation. Apply business rules while designing

database schema & developing database validation & manipulation

programs.

* Imparting Training to the production staff on Project / Software /

Specification changes.

Achievements:

* Incorporated several routines, which increased productivity by 20% and

reduced quality issues.

* Awarded 'Excellent' grade for each year in the annual appraisal.

II) Infotech Enterprises Limited, India. Jun 2005 to

Nov 2007

Team Lead and Technical support

Responsibilities Includes:

* Study the customer requirements, specifications for AM/FM in GIS

projects.

* Understand Technical documents - Training the Team members.

* Communicate with customer to resolve rules & data related queries.

Suggest customer for the data model enhancements which will greatly

help them.

* Do the efficient process & software process setup which will ensure the

smooth execution of project. Training of production groups on project

specification, provide continuous technical support to resolve

production queries during execution of project.

* Development of database scripts using SQL, PL/SQL scripts, for data

manipulation & validation. Apply business rules while designing

database schema & developing database validation & manipulation

programs.

* Imparting Training to the production staff on Project / Software /

Specification changes.

Achievements:

* Incorporated several routines, which increased productivity by 20% and

reduced quality issues.

* Showed the ability by achieving outstanding award in appraisals.

SIGNIFICANT PROJECS

PROJECT I : NLRMP(NATIONAL LAND RECORD MODERNIZATION PROGRAMME)

Client : Government of Haryana(DLR)

Environment : AutoCAD 2009, ArcGIS 9.3.

Organization : Rolta India Limited.

This is the Pilot project NLRMP (National Land Record

Modernization Programme) is started in Haryana with help from

Central Land Resources department. In this project we captured

land base feature (land parcel, Road, Rail-line, Water body) by

using Mussavis (Cadastral maps). Then compare the land parcel and

other features with NIC data and update the vector data as latest

as modified data with help of revenue persons. After completion of

the above process Geo-rectified the vector data.

Project II : SPUR-BIHAR(Support Programme for Urban Reforms)

Client : Government of Bihar

Environment : AutoCAD 2009, Micro station V7

& V8 and Global Mapper.

Organization : Rolta India Limited.

This is an AMFM Planimetric, Survey& Land base and migration. In

this project we captured land base feature (Road, Rail-line,

Structure, Water body) by using latest high resolution Quick Bird

satellite imagery.

And also capture Cadastral Point feature, Road expansions base on

survey detail which was received from Surveyor.

Project III : AT&T (Facility Cleanup Project, Telecom)

Client : AT&T, U.S.A

Environment : AutoCAD 2003,DMT,OPTINT

Organization : Rolta India Limited.

This Project involved Cleanup activities. Migration of Telecom

features like Cables, Pedestals, Terminals, and LCC etc to meet

the geo location in Tele-Atlas land base provided by client.

Capturing Extra Poles from Tiff maps provided by the client.

Setting the scale of the tile as per the density of PLR'S(Client

input) run the required routines like Snap check, Benchmark,

Check Ion Assure Effective Quality by checking for duplicate

features, Wide Space Management and non migrated features.

Project IV : NGRID(Land, Gas)

Client : NGRID, RHOAD ISLAND.

Environment : Micro Station V7 & V8, Small World and Global

Mapper.

Organization : Rolta India Limited.

This is an AMFM Planimetric, Land base and Gas service migration

project that involves creation and maintenance of all types of

features. Developed customized interactive placement tools,

quality checks routines for gas and electric network facilities in

form of MDL routines as per business rules.

Project V : EON (Electrical)

Client : EON, UK.

Environment : MIDAS, Micro station, Small World

Organization : Rolta India Limited

The project involved conversion of electrical network LV,HV and

it's related features substations, Link box, cables, joints in

West region. Powergen, with over 8 million customers in the UK,

will be known as EON.

Project VI : BELL ALIANT(Telecom)

Client : BELL ALIANT, Canada.

Environment : Micro station, Cable Cad

Organization : Rolta India Limited.

The project involved conversion of Telecom paper sources into

intelligent graphics that has database connectivity to various

other features & create seamless telecom network. Final

deliverable was in CABLE CAD GIS environment.

Project VII : SwissCom (Telecom)

Client : SwissCom, Switzerland

Environment : AutoCAD 2003, Micro Station V8, Small World

Organization : InfoTech Enterprises Ltd.

The project involved conversion of Telecom features in Micro

station and entire the import into Small world environment

(spatial and Non-Spatial data's). Check the connectivity and

quality check the through the tool by Network trace. And final

data is deliverable in format of XML.

Project VIII : 3G Production Support (3G GSM, Telecom)

Client : AT&T, U.S.A

Environment : Remedy, Atlys, Sieble, SMS, NMS

Organization : WTI ADVANCED TECHNOLOGY LTD,

Chennai.

This Project involved Online Customer Service. Based on the SLA

solved tickets in Siebel which were generated by the Remedy with

reference of the application Atlys, NMS, SMS. This project is Gold

Spoon For the TCS Chennai Based on these projects they got more

projects from same Client.

Misc Projects:-

Project Client Environment Organization

OSPFM AT&T, U.S.A OSPFM WTI Advanced

(Telecom) Technology Ltd,

Chennai.

GE Harris GE Harris, Small world (V WTI Advanced

(Railway) Australia 1.1) Technology Ltd,

Chennai.

Online Backlog AT&T, U.S.A AutoCAD, WTI Advanced

Posting PIXEDIT Technology Ltd,

(Telecom) Chennai.

Backlog Posting AT&T, U.S.A AutoCAD WTI Advanced

Technology Ltd,

(Telecom) Chennai.

PERSONAL INFORMATION

DATE OF BIRTH 27TH MAY, 1976

SEX MALE

MARITAL STATUS MARRIED

CONTACT NUMBERS : +91-860*******.

Muthaiah AK

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