Youth Worker/Supervisor

Jean Marie Pollack

MOB: 042*******

Email: *********@***.***

6A Shelley Street, Pallarenda, QLD 4810

OBJECTIVE: To secure ongoing employment where I can offer my current skills and

knowledge for the benefit of my employer and myself. To learn and increase my skill

levels to further enhance my employment opportunities and build a secure future

within my chosen field. An appreciation working within an organisation that

encourages and assists in self development and growth.

EDUCATION

Currently Studying Bachelor of Behavioural Studies with Open Universities of

Australia

(Swinburne University of Technology)

Therapeutic Crisis Intervention Practitioner

Maltreated and Traumatised Children

Sanctuary (Model of Care)

Cultural Awareness

Psycho Education Techniques

C ompletion of year 12 Certificate 1994

R eal Estate Sales Certificate level IV in Real Estate Practices 2004

Accountability Time Management Course Ross real Estate 2005

Property Management Certificate REIQ PRDRE39A 2006

Microsoft Word Intermediate (Job-train 2001)

Microsoft Excel Intermediate (Job-train 2001)

Sales Training Development with Fisher & Paykel 1994

C omplet ion of Certificate III Administration modules; BSBCMN302A Personal

work place organisation, priorities and ongoing personal development;

BSBCMN303A Effective work place r elationships and problem solving;

BSBCMN306A Produce and develop business documents; BSBCMN304A

D esign and develop text documents and templates.

Food Handler Supervisor Certificate 20 108

RSA 2008

Wildlife carer

SUMMARY OF QUALIFICATIONS / SKILLS

Therapeutic Crisis Intervention Practitioner

Maltreated and Traumatised Children

Sanctuary (Model of Care)

Cultural Awareness

Psycho Education Techniques

Implementation of Behavioural techniques

Implementation of Safety Plans

Implementation of Care Plans

D evelop, Revise and Implement Programs (Residential Routine and

Structure)

Shift supervision and Relief Seni or Youth Worker

R eport writing

Staff rosters, Management and Leadership.

Experience in Franchise operations and small business practices.

Ability and desire to acquire new skills quickly.

Excellent high focused client service skills both face to face and b y phone.

Excellent written and verbal communication skills.

Ability work to and excel at set targets

Excellent presentation.

Ability to organise and prioritize Tasks (Time management practices).

Ability to work well within a team environment and independen tly.

Ability and flexibility to take directives and use initiative.

High interpersonal skills and problem solving.

Basic-Intermediate Skills in Microsoft Office/Word, outlook, computer related

programmes and office procedures.

Typing/keyboard competency 45wpm.

C ash handling, register operations and balancing.

Knowledge of Work health and Safety procedures.

Stock taking, inventory control and ordering skills.

Current Queensland Open car license automatic.

Current Employment

4/2011-Current Churches of C hrist Care Pathways Townsville Residential

Youth Worker (Supervisor)

Working within a team environment to oversee and care for Youths in care, in a

residential setting under the Child Safety and Department of Communities

Guidelines. Ensuring a clean and safe environment and assisting Youths in there

social and personal development.

• Therapeutic Crisis Intervention Practitioner

• Trained in Working with Maltreated and Traumatised Children

• Sanctuary (Model of Care)

• Cultural Awar eness

• Psycho Education Techniques

• Implementation of Behavioural techniques

• Implementation of Safety Plans

• Implementation of Care Plans

• Implementation of Activities and E ducation

• Shift Supervisor and Relief Senior

• R eport writing

Implementation of Behavioural techniques

D evelop, Revise and Implement Programs (Residential Routine and

Structure)

References

• Chris Gray Team Leader Pathways Residential 041*******

• Sharon Lowe O perations Manager Pathways 07 4771 8888

• M andy Skelton C olleague Pathways Semi Independent Section 042*******

• M aureen Hurst Previous Employer Brumby’s Upper Ross Owner 07 4789 0078

Interests

• R ecreational writing

• Fishing, bush walking, camping

• R eading

• Landscaping and renovating

• Ten pin Bowling

Employment History

7/2005- 9/210 Brumby’s Townsville

M anager/Retail

Management and Team leader. All aspects of staff manag ement and r etail services.

C ash handling to banking, customer service, customer and rep liaison, Food Handler

Supervisor, stock c ontrol and rotation, merchandising, product quality control,

rosters, bakery assistant, cake decorating. Implementation of business pract ices,

working to set targets and budgets

2/2006- 8/2007 BWS RASSMUSSEN

Retail (Secondary Employment to Brumby’s)

Bottle shop attendant on a casual basis (secondary job). Customer s ervice and retail

operations, stock rotation and general retail duties.

5/2005- 6/2006 Impact Property Services Townsville

Sales Marketing /Office Administration Assistant/ Sales Consultant

Appointed as Administration Assistant. Duties included prepara tion of documents

pertaining to s ales and leasing of properties. Sales and listi ng of new property. Client

sourcing and qualifying. Most areas of office administration, record keeping,

operation of equipment and knowledge of Internet, RP Data and other programs.

Template and business document, templates, design, creation and development.

Training and completion of Prop erty Management and Real Estate Sales certificates.

8/2004 - 4/2005 Ross Real Estate Townsville

Sales Consultant/Trainee

C ompletion of Certificate IV Real Estate Practices and complet ion of on the job

training with R oss R eal Estate.

2001 -2004 Cafe Owner Townsville

Owner/Operator

Owned and operated cafe/takeaway. Management of staff, orders and customer

service.

5/2000 – 1/2001 Mercure Inn Townsville Room Attendant

Cleaning and preparing executive and family accommodati on. Customer services

and other duties as directed by the head Housekeeper.

1998 -2000 Motels Townsville

Room Attendant

C asual on call room attendant for Banjo Patterson and High Roller Motels.

01/1997 – 01/1998 Embassy Motel Deakin ACT

Assist ant Housekeeper

Assistant and relief Housekeeper. Duties included daily clean ing of rooms, staff

rosters and allocation of duties, customer service, ordering and stock inventory,

liaison with front office staff and Management, room inspections and other

H ousekeeping/grounds duties.

07/1993 -11/1994 Fridge City Townsville

Sales/Secretary

All levels of the sale of white goods, new and used. Relief s ecretarial duties floor

displays, ticket writing, stock control, and customer service.

“Try not to become a man of success but a man of value.”

Albert Einstein

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