Customer Service Data Entry
Resume:
Carla Graham
**** **** ***** ******* ***** #***
Charlotte, NC 28216
**********@*****.***
Objectives
Highly responsible and experience customer service professional, seeking to
obtain a position that will best utilize my skills, strengths and
abilities.
Strong Attributes
Ability to multi-task efficiently in a fast -pace environment. Excellent
written and oral communication skills along with data entry skills. Able
to follow strict processing procedures and handle confidential information.
Can adapt to constantly changing priorities. Proficiency in Windows,
Microsoft Word, Word Perfect, Excel.
Work Experience
Child Care Resources Inc. - Charlotte, NC
01/08-Present: Reimbursement Specialist
Maintain accurate data for authorized providers in the Subsidized Child
Care System, including rate information.
Consistently achieve a high degree of accuracy in the data entry process of
keying attendance sheets.
Reconcile, with a high degree of accuracy, for all facility payment to the
state of North Carolina.
Knowledgeable of the state reimbursement codes and other system coding used
to ensure accuracy of payment.
Provides technical assistance to Providers and Social Workers with payment
information as requested.
Complete tasks within established deadlines while maintaining the required
high degree of accuracy .
Drs. Seitlin, Neidan & Seitlin, DDS, PA-Charlotte, NC
12/06-06/07: Hygiene Coordinator
Greeted patients upon their arrival for appointments.
Processed all hygiene charts for patients upcoming appointments, along with
reviewing treatment for additional appointments if needed.
Confirmed all appointments by e-mail or phone using telephone etiquette.
Worked with hygienist to provided daily productions reports.
Dr. Regina L. Henderson, DDS, PA-Charlotte, NC
08/03-02/06: Office Coordinator
Worked closely with the Doctor to ensure staff was trained and developed to
reach required expectations of the office.
Processed accounts receivable/payable and payroll time sheets.
Performed daily office procedures; develop productivity improvement for
patient care, along with treatment plans.
Confirmed insurance verification and acquire authorization, through various
insurance companies.
Conducted the interviews and all reference checks, paper work for incoming
staff when needed.
Dr. Kyle Taylor, DDS, PA-Charlotte, NC
05/02-08/03
Coordinate and review patients' treatment plans for upcoming appointments.
Assessing and resolving patients' concerns including initial research.
Processed patients arrival / completion of office visit.
Education
West Virginia State College- Institute, West Virginia (Psychology)
Central Piedmont Community College- Charlotte, North Carolina (X-
RayTechnician)
Valley High School -Smithers, West Virginia (Academics)
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