Customer Service Manager/ Sales Management

J ACOB B . D AVIS

**** ******** ** *****, ***** *5098 214-***-**** abxdp2@r.postjobfree.com

P R O FE S S I O N AL E XPE R I E N C E

Pioneer Natural Resources Irving, Texas

Commercial Representative- EFS Midstream January 2012-Present

Secures natural gas, oil and condensate supply through commercially viable and advantageous agreements.

Evaluates and develops recommendations regarding asset acquisition opportunities .

Accumulates data including competitor information for evaluating Business Development proposals.

Identifies and creates opportunities for value creation on 3rd party facilities including storage and interstate/intrastate pipelines.

Support business development activities for new projects and provides 24 hours customer service to 3 rd parties.

Coordinates with various internal to develop and manage all aspects of new complex projects from inception to implementation.

Develop operational expense and economic models to show the project NPV, IRR, OPEX, CAPEX and total revenue.

Identifies, evaluates, and develops viable commercial projects.

Provide accurate and timely service to all current and potential customers.

dPi Energy Dallas, Texas

Manager of Wholesale Operations August 2010- January 2012

Identify, analyze and quantify all energy-related risks including market, liquidity, operational, credit and regulatory.

Develop dPi Energy Hedging & Risk Management Policy to assess all risk tolerance, goals, and objectives

Manage all strategies to first identify all collateral positions whether such collateral is held by ISO, TDU, Supplier or Reg ulator.

Create Hedging Plans and Execution Strategies and Economic Analysis.

Complete the monthly long-term energy forecasts and commentary by agreed upon timescales.

Schedule all energy transactions and manage current load supply.

Develop and manage commercial proposals, presentations and negotiations.

Provide 24 hour customer service for all commercial accounts.

Forecast accurately all commercial and residential loads, energy management, carbon offset, renewable credits

Generate Commercial Pricing Matrix daily with real -time energy forecast.

Implement and build interface for risk, scheduling and forecasting tools/ software.

Manage all functional ETRM, Pricing, Load software, Competitive Analysis, Supply Chain and Procurement systems.

Handle all QSE scheduling, ERCOT Settlements and payments.

Reason for leaving: Company acquisition- TruSmart Energy Holding.

First Choice Power Lewisville, Texas

Area Manager August 2008- August 2010

Manage Local Office sales and service staff.

Oversee all business operations, permitting compliance, cost, safety and quality control for North Texas Area.

Implement all legal and regulatory requirements for Local Office Module .

Negotiate and develop all commercial, residential utility agreements, vendor agreements and customer bills.

Responsible for the coordination and completion of all government, regulatory and compliance documents for Local Office .

Worked with Prepaid and Operations department for disconnect timeline request, PUC Bill Pay .

Develop and streamline Utility Local Office Business Model for First Choic e Power.

Develop all internal/ external processes and maintain knowledge of ERCOT standards, procedures, guidelines and criteria .

Enhance current community involvement plan to ensure participation in community events .

Develop and contact existing or potential clients, build relationships, sell and maintain all FCP commercial accounts .

Make timely and difficult decisions and accept accountability for direct results and areas that can be influenced .

Function as an account advocate to clients on behalf o f FCP regarding questions, disputes, or customer facing documents .

Reason for leaving: Resign- Company acquired by Direct Energy

Crosstex Energy Dallas, Texas

Gas Supply March 2008- August 2008

Monitored activity and prospecting opportunities for new well locations n ear existing Crosstex pipelines.

Negotiated third party gathering, processing, and inner connects contracts, project management.

Liaison between engineers, consultants, operations, construction crews and clients.

Generated drilling and volume economic models and forecast volume charts for Barnett Shale .

Plotted all new drilling activity across Barnett Shale and Crosstex pipeline system map(s).

Key participant in growing 3rd party business while providing support and service to current clients.

Partnered with multiple departments for generation of all customer agreements.

Generated forecasting gas volume analysis, process margin analysis and treating analysis.

Generate report from the Federal Energy Regulatory Commission, including gas tariffs, NGL pipeline tariffs .

Reason for leaving: Corporate downsizing/ Contract

Stream Gas and Electric Dallas, Texas

December 2004– March 2008

Commercial Sales Manager

Analyzed Texas Energy Deregulation market and developed retail commercial energy products for customers.

Develop economic models, cost reduction forecast and analysis to present to customers .

Calculated total commercial risk and margin for wholesale operations and accounting .

Developed and streamlined the natural gas commercial business process as well as commercial pricing index terms .

Managed the proposal generation, contract negotiation and customer service for commercial energy opportunities.

Generated individual terms of service agreements, price and products for commercial clients.

Develop competitive market intelligence, system opportunities and economic forecast for new projects.

Represent commercial operations at local trade shows and events.

Manage customer service and support teams for all residential and commercial clients.

Reason for leaving: Department Outsourced/ Ignite

EDUCATION

Northwestern State University (2004): Bachelor of Science- Psychology

Internship- Kappa Alpha Order (Academic year of 2004) - Lexington, Virginia

Associate Director for Chapter Services- Fundraising/Chapter Development

SAP Certification (2012) – Business Objects, Crystal Report Design I, I, II,

Economic Evaluation and Investment Decision Methods- (2013) - Dr. John Stermole.

Six Sigma Certification (2010)

ERCOT Certifications- Nodal Market Training (full credits), Asset Management, ERCOT Scheduling Certification, Market Manager

Certification,, LSE/QSE Certification, Congestion Revenue Rights, DAM/RT Markets, Audit, Natural Gas 201, ERCOT Commercial

and Industrial Operations, Risk Management 201, Market Settlements

O R GA N I ZA T I ONS

Lewisville Chamber of Commerce Board of Directors

Leadership Lewisville Graduate

Greater Lewisville YMCA Board of Directors

Wylie Youth Sports

Christian Community Action

References available upon request

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