Donna Mann

*** ********* *****

Dyersburg, TN. 38024

Mobile: 731-***-****

Home: 731-***-****

abxdmh@r.postjobfree.com

PROFILE

Seeking a career appropriate for my qualifications. A dynamic recruiter and leader who

will bring new, non -traditional ways to your company, self- motivated, a problem solver with a

proven ability to adapt quickly to new responsibilities.

Experience: Recruiting, Inside Sales Management, Outside Sales, B2B Cold Calling, Customer

Service, Human Resources

WORK HISTORY

1NW Contact

Recruiting Manager

12/10 – 05/13

● Decreased the company’s agent attrition through management skills

●Increased the company’s virtual agents by 45% through my recruiting techniques

● Responsible for hiring a team of Nationwide virtual call center agents for various

Clients

● Responsible for resume review, interviewing and coaching agents

● Instituted the CATS Applicant Tracker System to ensure organization for the applicants

who were applying to various jobs.

● Managed a team of recruiters and ensured that proper on-boarding procedures were

in place and were being administered to new applicants

● Ensured all candidates were prepared for training classes prior to class date

● Responsible for placing paid and unpaid advertisements in order to drive new and

fresh applicants to our various jobs

● Responsible for writing advertisements in order to attract new applicants

● Managed recruiting department budget

MedSecurePro

Director of Recruiting Inside Sales/Call Center Director 03/10 – 12/10

●Responsible for recruiting virtual appointment setters to set appointments and

generate leads for marketing representatives

●Responsible for managing the quality of calls for each appointment setters to insure

their work is done efficiently to generate sales for the company

●Created the entire appointment setting team at MedSecurePro

●Monitor quality of appointments to insure they are valid

● Responsible for hiring and managing Regional Managers throughout the Northeast,

Mid-Atlantic, GA, AL, MS, and FL states and insuring their territories were staffed

with appointment setters

●Conduct weekly virtual trainings via Skype to insure that all appointment setters and

managers are properly trained and have a working knowledge of their responsibilities

●Responsible for setting up calendars for 200 Marketing Representatives in the

company to insure that when an appointment is set, the representative is aware of their

appointment via calendar

●Conduct weekly cash drawings and incentives to keep the virtual appointment setters

motivated

● Responsible for creating job ads to generate candidates and interview candidates from

Postings

● Managed costs and company related expenses

● Create scripts for appointment setters to read while making cold calls

● Assign territories to appointment setters in order to receive leads for the week

● Responsible for Payroll and budget

● Met with clients to receive instructions of their campaign and to receive insight on

their script

The Recruiting Advantage, Inc. 11/06 -03/10

National Healthcare Recruiter/ Staffing Coordinator

● Successfully recruit candidates with clients who have openings at their healthcare

agencies in various locations

● Edit resumes for candidates when needed

● Responsible for interviewing candidates as well as background checks to insure that

all information provided is correct

● Input information into system in order to pull daily reports of calls

● Make up to 100 + B2B cold calls per day to various agencies in order to

obtain business

● Insert data into excel spreadsheets and work sheets

● Responsible for filing

● Responsible for Staffing RN's, LPN's, Therapists, Case Managers and other

healthcare needs of my clients

● Responsible for preparing candidates for their face to face interview with my clients

● Use various marketing strategies in order to find candidates

● Established good relationships with clients and candidates in order to receive repeat

business

● Responsible for coordinating candidate's travel arrangements for out of state

interviews with clients

● Responsible for staffing within homecare, hospitals and private duty care agencies

● Responsible for interviewing candidates in order to insure that they will be a good fit

for my client and that they are able to perform all of the job description

responsibilities

● Liaison between client and candidate to ensure that both parties would be the best fit

for each other

Quebecor World 05/96 - 06/06

Paper Clerk

● Responsible for reporting to customers how much paper was received in order to

run their magazine on press

● Reported to customers how much paper it would take in order to run their magazine

on press

● Customer Service

●Received in all paper once it was received in from the truck docks

●Once the magazine was ran on press, I was responsible for reporting to my

customers how much paper was actually used and if they were under or over

consumed

●Responsible for billing each client

● Responsible for data entry into excel spreadsheets as well as word document entry

●Performed weekly switchboard duty during lunch for the switch board operator

●Responsible for Quebecor World's top customers because of my Customer Care skills

and my ability to get the job done

SKILLS

●Customer Service

●Typing (60+ WPM)

●Working knowledge of all Microsoft Office applications

●Working knowledge of the ACT system for appointment setting

●Experience in Finance as well as checks and balances

● 10-Key

● Data Entry

● Go To Meeting Software

● Call Center

● Working knowledge of Taleo system

● Working knowledge of CATS Applicant Tracking System

● Outlook

● Five 9 software

EDUCATION

Dyersburg State Community College 1992 - 1994

Business Administration

Trenton Peabody High School 1992

College Prep

References Available Upon Request

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