Virtual Recruiting Manager
Resume:
Donna Mann
Dyersburg, TN. 38024
Mobile: 731-***-****
Home: 731-***-****
************@*********.***
PROFILE
Seeking a career appropriate for my qualifications. A dynamic recruiter and leader who
will bring new, non -traditional ways to your company, self- motivated, a problem solver with a
proven ability to adapt quickly to new responsibilities.
Experience: Recruiting, Inside Sales Management, Outside Sales, B2B Cold Calling, Customer
Service, Human Resources
WORK HISTORY
1NW Contact
Recruiting Manager
12/10 – 05/13
● Decreased the company’s agent attrition through management skills
●Increased the company’s virtual agents by 45% through my recruiting techniques
● Responsible for hiring a team of Nationwide virtual call center agents for various
Clients
● Responsible for resume review, interviewing and coaching agents
● Instituted the CATS Applicant Tracker System to ensure organization for the applicants
who were applying to various jobs.
● Managed a team of recruiters and ensured that proper on-boarding procedures were
in place and were being administered to new applicants
● Ensured all candidates were prepared for training classes prior to class date
● Responsible for placing paid and unpaid advertisements in order to drive new and
fresh applicants to our various jobs
● Responsible for writing advertisements in order to attract new applicants
● Managed recruiting department budget
MedSecurePro
Director of Recruiting Inside Sales/Call Center Director 03/10 – 12/10
●Responsible for recruiting virtual appointment setters to set appointments and
generate leads for marketing representatives
●Responsible for managing the quality of calls for each appointment setters to insure
their work is done efficiently to generate sales for the company
●Created the entire appointment setting team at MedSecurePro
●Monitor quality of appointments to insure they are valid
● Responsible for hiring and managing Regional Managers throughout the Northeast,
Mid-Atlantic, GA, AL, MS, and FL states and insuring their territories were staffed
with appointment setters
●Conduct weekly virtual trainings via Skype to insure that all appointment setters and
managers are properly trained and have a working knowledge of their responsibilities
●Responsible for setting up calendars for 200 Marketing Representatives in the
company to insure that when an appointment is set, the representative is aware of their
appointment via calendar
●Conduct weekly cash drawings and incentives to keep the virtual appointment setters
motivated
● Responsible for creating job ads to generate candidates and interview candidates from
Postings
● Managed costs and company related expenses
● Create scripts for appointment setters to read while making cold calls
● Assign territories to appointment setters in order to receive leads for the week
● Responsible for Payroll and budget
● Met with clients to receive instructions of their campaign and to receive insight on
their script
The Recruiting Advantage, Inc. 11/06 -03/10
National Healthcare Recruiter/ Staffing Coordinator
● Successfully recruit candidates with clients who have openings at their healthcare
agencies in various locations
● Edit resumes for candidates when needed
● Responsible for interviewing candidates as well as background checks to insure that
all information provided is correct
● Input information into system in order to pull daily reports of calls
● Make up to 100 + B2B cold calls per day to various agencies in order to
obtain business
● Insert data into excel spreadsheets and work sheets
● Responsible for filing
● Responsible for Staffing RN's, LPN's, Therapists, Case Managers and other
healthcare needs of my clients
● Responsible for preparing candidates for their face to face interview with my clients
● Use various marketing strategies in order to find candidates
● Established good relationships with clients and candidates in order to receive repeat
business
● Responsible for coordinating candidate's travel arrangements for out of state
interviews with clients
● Responsible for staffing within homecare, hospitals and private duty care agencies
● Responsible for interviewing candidates in order to insure that they will be a good fit
for my client and that they are able to perform all of the job description
responsibilities
● Liaison between client and candidate to ensure that both parties would be the best fit
for each other
Quebecor World 05/96 - 06/06
Paper Clerk
● Responsible for reporting to customers how much paper was received in order to
run their magazine on press
● Reported to customers how much paper it would take in order to run their magazine
on press
● Customer Service
●Received in all paper once it was received in from the truck docks
●Once the magazine was ran on press, I was responsible for reporting to my
customers how much paper was actually used and if they were under or over
consumed
●Responsible for billing each client
● Responsible for data entry into excel spreadsheets as well as word document entry
●Performed weekly switchboard duty during lunch for the switch board operator
●Responsible for Quebecor World's top customers because of my Customer Care skills
and my ability to get the job done
SKILLS
●Customer Service
●Typing (60+ WPM)
●Working knowledge of all Microsoft Office applications
●Working knowledge of the ACT system for appointment setting
●Experience in Finance as well as checks and balances
● 10-Key
● Data Entry
● Go To Meeting Software
● Call Center
● Working knowledge of Taleo system
● Working knowledge of CATS Applicant Tracking System
● Outlook
● Five 9 software
EDUCATION
Dyersburg State Community College 1992 - 1994
Business Administration
Trenton Peabody High School 1992
College Prep
References Available Upon Request
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