Human Resources Training

Joshua Cook

*** ******* ****, ***. **** Savoy, I L 61874, *********@*****.***, 618-***-****,

Engaging and motivated Human Resource professional seeking a full time position with a

high-speed, prominent organizatio n. Management experience in a high-stress, fast-paced

environment constantly ensuring customer satisfaction. Effective communication and

conflict resolution skills acquired through previous work and volunteer experience

Work Ex perience

Employee Manager, Firehaus, August 2007 - Present

Supervising a staff of roughly 75 employees and maintaining communication between

management and staff.

Facilitating the recruiting and onboarding of new employees including entering

employee information into system as well as completion of new-hire paperwork.

Additionally, coordinating the training of new hires to ensure a quick and effective

transition out of the training period.

Developed training material and training program for new managers in order to ensure

a consistent knowledge base among all new trainees. Training material included

knowledge of sale system, employee onboarding, as well as employee relations, among

other material.

Ensuring the satisfaction and safety of approximately 700 customers a night

occasionally working with public safety officials guaranteeing cooperation with local

laws and regulations.

Collaborating on team management issues such as employee advancement

planning, retention opportunities, and disciplinary procedures, among others.

Human Resources Intern, PepsiCo – Frito Lay, May 2011 -August 2011

HR Intern representing roughly 500 employees spread across five Frito Lay

manufacturing, warehouse, and distribution sites in Dallas, TX.

Skill gap assessment for Frito Lay’s front-line supervisor population administered

nationally. Results of assessment provided to National Employee Development team to

create and organize training to address gaps found. Project cited on national Human

Resources annual-planning teleconference.

Extensive employee relations work including addressing issues brou ght through

corporate “Speak Up ” hotline.

Experience in labor relations including providing training for new hires about labor

awareness.

Conducted resume and phone screens of potential intern and non -exempt positions,

as well as participating in on-site interviews. Additionally contacted local universities

for recent graduate resumes to recruit for available positions.

Activities/Volunteer Ex perience

Research Assistant, Human Perception and Performance Laboratory, August 2009-

December 2009

Scheduled subjects for different experiments in the laboratory

Worked independently to inform subjects about the nature of the experiments, as well

as all relevant privacy and ethics information

Boy Scouts of America, Completion August 2004

Attained the rank of Eagle Scout. Final project included fundraising for, acquisition of,

and construction of a playground for a local community church by leading teams of

workers over multiple weekends.

Education

University of Illinois at Urbana-Champaign

School of Labor and Employment Relations, Master of Human Resources and

Industrial Relations, Completed May 2012, GPA: 3.80

College of Liberal Arts and Sciences, Bachelor of Science in Psychology, Minor in

History, May 2010, Cumulative GPA: 2.99 Major GPA: 3.22

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