IT Project Manager
Resume:
Creek Way 410-***-****
BelAir, MD 21014 Cell Phone:
E-mail:
forrestlitvin@yahoo
.com
Ms. Forrest Litvin-Hall
Objective Project Management professional seeks to use skills in
defining, planning, executing, tracking and managing
projects to achieve corporate goals.
Experience Feb, 2011- Oct, 2011 ACI Group, Inc. Baltimore, MD
Project Manager - Constellation Energy
Implemented Welder Information Tracking System (WITS),
software developed by TWI, Inc., a UK company
Highly customized Weldspec and Welderqual software to
manage welding procedures and welder qualifications for 2
CE divisions, Fossil Fuel and Nuclear requiring weekly UK
vendor meetings and extensive project team involvement to
perform User Acceptance Testing (UAT) to ensure
functionality met business needs with acceptable quality
Met project challenges to implement on revised timeline
and stay within budget constraint after taking over the
project that had missed milestones
Managed inflight project to completion that replaced
Vendor application, IntelliMatch, with custom user
interface to reconcile brokerage transactions, also
providing reports to improve financial governance and
risk mitigation
Experience 1997- 2010 Bank of America/MBNA Newark, DE
Project Manager - Privacy Technology
Managed testing and participated as a tester for a high
visibility, priority project to satisfy internal audit
and Office of the Comptroller of the Currency (OCC)
requirements. Project was under tight timelines, with
funding, and resource constraints. Experienced with
writing test scripts, managing defects and status
reporting using Quality Center.
Managed projects on the Privacy Technology team to
implement regulatory and compliance changes to the
Consumer Choice Data Base (CCDB) and the Privacy Portal,
impacting internal sources and Vendors sending and
receiving opt-out files, ensuring privacy preferences for
consumers and businesses are honored by the Bank and
Vendors marketing on behalf of the Bank. Experienced with
these project management tools, ECMS methodology,
financial tracking using Clarity and forecasting using
PCM Web, WBS development using MS Project.
Project Manager - MBNA Transition/Execution Team
User Acceptance Test Manager, responsible for test
planning, reporting, and execution, for the
implementation of a multi-million dollar project, for
enhancements to the pricing baseline to accommodate
functionality supporting the conversion of the Bank of
America's 30MM credit card accounts to former MBNA's
Information Systems (IS). Used Quality Center for User
Acceptance Test Tracking, execution and incident
resolution. Represented the Pricing project in daily
incident review meetings to provide incident status.
Facilitated team meetings to resolve incidents with
business area/technical representatives.
Project Manager-Corporate Technology Solutions and
Project Management (CTS&PM)
Full project life-cycle responsibility, focused on the
Business Area, Corporate Operations and Fulfillment
(CO&F). Projects included significant revenue generating
pricing initiatives related to APR and Fee
increases/decreases and Change in Terms for Cardholders
in the US, Europe and Canada abiding by all banking
regulations regarding notification. Managed projects for
Credit Card Welcome Package production for Converted
Cardholder accounts, Affinity Group Logos on Company
Correspondence that included Access Checks, Letters, and
Card Carriers.
Conducted projects using the System Development
Methodology. Responsible for budgeting, planning,
communicating weekly status, ensuring deliverables were
completed within approved estimates. Ensured project
audits were complete and timely.
Project Management Office
Developed education materials and conducted classes for
Project Managers on the System Development Methodology
(SDM) and audited completed projects based on methodology
deliverables.
Organized the project estimation process, conducting
weekly meetings to review Business Area project requests
with all development organizations.
Managed the System Development Request (SDR) entry
process that was implemented at MBNA through a Cap Gemini
consulting engagement.
1995-1997 Cap Gemini (Sogeti) Owings Mills, MD
Project Management Consultant
As an MBNA consultant, redesigned the entry process for IT
projects, known as System Development Requests (SDRs).
Process improvements included: centralized entry of
revised forms into the Project Tracking System (PTS), use
of FAX software, Customer correspondence templates.
Developed procedures for handling pending requests, a
Self-audit process, and education for SDR Coordinators.
Project Manager and supervisor of two Consultants writing
documentation for significant enhancements to over 20 MBNA
systems for a multi-phase Flexible Pricing Project.
Included system overview, business process impacts,
process enhancements, flow diagrams, and updates to
screens and reporting.
Project Team member, at MBNA, which implemented the System
Development Methodology (SDM) in Distributed Systems in
Delaware. Identified enhancements for the methodology to
include terminology and processes used in distributed
applications. Participated in the SDM pilot by responding
to all Help-line inquiries. Conducted weekly SDM meetings
with the pilot teams to address questions and facilitate
the adoption of the methodology. Developed education and
self-audit procedures for projects completed using SDM.
1990-1995 Price Waterhouse Linthicum, MD
Project Management Consultant/Manager
Developed Technical Standards and Guidelines for the
Systems Support area for a Fortune 500 forestry products
client on-site in Atlanta, Georgia, during the
multi-divisional implementation of SAP software.
Implemented streamlined processes by eliminating non-value
added tasks, developing business process flow diagrams for
inventory and production scheduling based on client
interviews on-site in Illinois, for software selection.
Developed business requirements to evaluate information
systems and select software for a mid-western fumed silica
manufacturer on-site in Illinois. As Project Manager,
responsible for the analysis, design, construction, and
implementation for the Quality Management, Inventory, and
Purchasing applications of Marcam's PRISM manufacturing
software and ShawWare's Maintenance software package.
Developed and conducted end-user education.
Mapped user requirements at the U.S. Dept. of the
Treasury, Bureau of Engraving and Printing in Washington,
D.C. and Ft. Worth, Texas, to Computer Associates Bill of
Material, Shop Floor Control, and Inventory Control
modules in the Office of Engraving, which produces the
production parts for currency and postage stamps.
Implemented system upgrades, planned data conversion,
conducted system testing, developed user procedures and
education.
1985-1989 Oriole Systems, Inc. Towson, MD
Technical Writer/User Support
Documented user manuals for Respond, an MRP package that
included 13 modules. Updated user manuals for client
education and reference with new functionality for a
customer base that included Apple Computer and Lockheed
Missiles and Space Corporation. Instituted documentation
standards and a quality review process to ensure accuracy.
Set-up a Quarterly release process and negotiated printing
contracts to achieve 30% cost savings. Supervised
documentation assistant and organized the first Respond
Users' Group Meeting.
Analyzed using Oriole Systems' Respond, on-site in Austin,
Texas at Tandem Computers manufacturing plant, which was a
Beta site for the software.
1979-1985 Allied Signal Corp., Bendix Towson, MD
Communications Division
MRP System Implementation Team/Production
Control/Engineering Analyst/Production Supervisor
Developed business requirements, as member of the MRP Team
to select and then pilot Computer Associates MRP II
software to support defense manufacturing.
Planned and implemented a Shop Floor Labor Reporting
System for 2 manufacturing plants. Wrote the Shop Floor
Control Operations Manual and instructed 200 hourly
employees to use bar-code data collection devices for
accurately reporting time and production, which resulted
in significant cost savings and inventory accuracy.
Tracked material purchases through inspection using the
Production and Material Management Inventory System to
ensure parts availability to achieve monthly shipping and
billing schedule of manufactured assemblies as Production
Control Coordinator.
Designed budget-reporting system as Engineering Budget
Analyst for engineering projects to track actuals and
forecast new business.
Hired and educated hourly union employees in the
production of classified defense microelectronics circuits
in a clean room environment. Instituted cross-training
programs to retain employees and allow for flexible job
assignments.
1977-1979 Johns Hopkins University Baltimore, MD
Department of Biochemistry
Cancer Research Assistant
Designed and performed biochemical experiments on cellular
adhesion to further cancer research. Analyzed and
graphically presented research results.
Education 1978 - 1981 Johns Hopkins University
Baltimore, MD
Master of Administrative Science, Management
1973-1977 Goucher College Towson, MD
B.A., Biology and Chemistry
Other
Colorado Technical University On-Line Graduate classes
toward Master of Project Management.
Internal Corporate Management Seminars in Systems
Development Methodology Project Management Software Tools
and Personal Development
MD Resident Producer Insurance License for Health and Life
Insurance
Interests Attended Project Management Professional (PMP)
certification course
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