Customer Service Sales
Resume:
REAGAN E NEELY
ROUND ROCK, TX 78664
******.**********@*****.***
Summary of Qualifications
• Excellent assistant with four years of outstanding customer service experience, as well as five
years of exceptional administrative experience.
• Superior written and oral communication skills, conflict resolution abilities, superior
interpersonal and organizational skills, and superb attention to detail.
• Adept at serving as a central point of contact between management, personnel, and key vendors.
• Skillful at Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Attended class at
the University of Texas to learn PowerPoint in more detail. Knowledge of basic HTML.
• Experience with the real estate area, including home and apartment rentals.
• Business development experience as well as extensive online advertising experience including
SEO/SEM.
• Expertise in account management and new business development in a sales role.
Work History
Dell January 2013- Present
Inside Sales Account Manager II
• Focuses on managing relationships with retention accounts while developing new relationships
with acquisition customers.
• Provides technical and administrative information and price quotes.
• Sells Dell products and services by responding to inbound or placing outbound customer call,
determining needs, overcoming objections, and providing solutions.
• Establishes customer relationships with appropriate customer personnel such as purchasing,
management and end-users.
• Uses exceptional time management and communication skills to manage account set and build
lasting sales relationships.
• Utilizes strong knowledge of computer hardware, software, & peripherals on a daily basis to
provide superior technology solutions to clients.
• Maintains awareness of market conditions and competitors' products and pricing.
Yodle, Inc. May 2012- December 2012
Sales Consultant/Sales Development Representative
• Marketing consultant at the largest local online marketing firm in the country.
• Engaged prospects in order to present demonstrations on cutting edge marketing technology.
• Built pipeline for future clientele via outbound phone calls.
• Assisted local businesses with obtaining new clients via online advertising.
• Sales often reflect consultatived approach through rapport and relationship development,
continued correspondence, and basic SEO/SEM and mobile optimization discussions.
REAGAN E NEELY
2114 JASMINE PATH
ROUND ROCK, TX 78664
******.**********@*****.***
Greystar- Terrazzo Apartments January 2012- May 2012
Leasing Professional
• Greeted prospective residents and tour community/common areas/models. Used sales skills to
obtain a deposit and application.
• Communicated via phone and by letter with residents concerning renewal lease options. Took
calls and assisted residents in person regarding property, repairs, rent, policies, etc.
• Effectively strived to maintain optimum occupancy. Conducted competition studies; assisted with
business outreach marketing, resident functions, and other promotional programs.
• Performed move ins and move outs. Accepted and processed rent according to current company
policy. Assisted in the completion of applications, leases, etc. Performed maintenance callbacks to
ensure resident satisfaction with service provided.
• Prepared lease agreements and various addendums accurately and thoroughly. Screened
applicants and notified applicant after approval.
• Inspected vacant, made ready apartments for showings and move ins.
Urban Squared Realty November 2011- January 2012
Leasing and Sales Professional
• Licensed real estate agent working to develop and maintain lasting relationships with clients.
• Researched availability and approached rental properties to acquire information for clients to get
them into housing they desire.
• Followed up with clients to make sure of satisfaction with housing.
• Marketed my services successfully via online mediums and face to face interactions.
• Used basic HTML for marketing purposes.
All Austin Realty August 2011-November 2011
Leasing and Sales Professional
• Licensed real estate agent working to develop and maintain lasting relationships with clients.
• Researched availability and approach rental properties to acquire information for clients to get
them into housing they desire.
• Followed up with clients to make sure of satisfaction with housing.
Career Consultants- Convio, Inc. May 2011 - June 2011
Office Manager
• Worked directly for Career Consultants as a temporary employee for Convio.
• Entrusted with greeting guests/vendors and directing phone traffic appropriately, maintaining
positive relationships with clients, vendors and staff, and serving as primary contact for business
equipment maintenance. Includes managing, sorting and distributing incoming/outgoing mail and
reconciling department invoices as needed.
• Coordinated regular in-house catered events, including managing break-room supply inventory.
• Maintained office supply inventory and distribution, as well as, manage projection equipment
inventory and allocation.
• Assisted human resources with new hires and support executive assistants and facilities
management, as needed.
Career Consultants- T. Stacy & Associates March, 2011
REAGAN E NEELY
2114 JASMINE PATH
ROUND ROCK, TX 78664
******.**********@*****.***
Office Coordinator
• Worked directly for Career Consultants as a temporary employee for T. Stacy.
• Served as office manager for a commercial property management company that manages a
highly-populated office tower.
• Processed and created invoices, work orders, and purchase orders; included handling file sensitive
information.
• Initiated organization of internal reference guide.
• Managed janitorial staff resources to ensure appropriate order and cleanliness.
• Answered incoming phone calls in a professional and friendly manner.
Texas Department of Housing and Community Affairs March 2010 – September 2010
Investigative Support Analyst
• Assisted in the opening of consumer complaints within the Office of Consumer Protection for the
Manufactured Housing Division.
• Entrusted with compiling evidence for complaint cases concerning reimbursement from the
Department's Homeowners Recovery Trust Fund. This work included contacting tax offices and
compiling data. Other duties included assisting the licensing specialist with licensing duties
including data entry, mail outs, and scanning.
• Answered the Office of Consumer Protection phone line and assist clients and consumers with
manufactured housing business, promptly resolving issues and satisfying customers.
Texas Medical Board October 2009 – March 2010
Complaint Analyst (Administrative Assistant III)
• Analyzed complaints that come to the Texas Medical Board concerning the regulation of
medicine and doctors.
• Researched individuals with SQL server, Laserfiche, and the internet.
Guaranty Bank October 2008 – October 2009
Security Office Coordinator
• Monitored security office functions for all Guaranty Bank branches in Texas and California,
ensuring that all facets of the security office ran smoothly and efficiently while ensuring tasks
were completed in a timely manner.
• Discreetly processed and filed non-public, confidential information concerning all Guaranty Bank
branches.
• Created and processed service calls, including invoicing.
• Processed and entered extensive data into MS Access and MS Excel.
• Investigated “hold-ups” that occur at Guaranty Bank branches.
• Appointed to keep track and manage access badge distribution, camera shipment to various
Guaranty Bank branches.
Arch Telecom October 2006 – June 2008
REAGAN E NEELY
2114 JASMINE PATH
ROUND ROCK, TX 78664
******.**********@*****.***
Administrative Assistant
• Created scripts based on MLS listings from Realtors and recorded them on the client's 1-800
numbers; would occasionally require script and recording in Spanish.
• Performed data entry into internal database tracking number of recordings and pricing.
• Provided exceptional customer service and performed miscellaneous office duties as assigned.
Direct Impact October 2005 – September 2006
Customer Service Representative
• Assisted SonyStyle customers extensively with order inquiries over a multi-line telephone, taking
an average of 10 calls per hour, for which numerous accolades were given.
• Performed data entry into two internal systems, including Oracle to track customer inquiries.
• Handled customer complaints tactfully and escalated when necessary.
• Followed company confidentiality policy regarding customer accounts.
Education
University of Texas at Austin
Bachelor of Arts; May 2008
Psychology, Communications
Typing Speed: 70 WPM
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