Customer Service Sales

Angela Scott

**** ******** *****, *** *******, CA 94577

Cell: 510-***-**** ***********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success.

Core Strengths

• Strong organizational skills • Sharp problem solver

• Courteous demeanor • Active listening skills

• Energetic work attitude

• Customer service expert

• Telecommunication skills

Accomplishments

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

• Assisted in the managing of the company database and verified, edited and modified members'

information. Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Work Experience

Customer Service/Office Assistant

April 2003 to June 2012

Jay Scott and Associates – La Habra, CA

Developed highly empathetic client relationships and earned a good reputation for resolving client complaints. Cross-

trained and provided back-up for other customer service representatives when needed. Managed quality

communication, customer support and product representation for each client. Promptly responded to general inquiries

from members, staff, and clients via mail, e-mail and fax. Strived for positive customer experiences to resolved all

customer complaint . maintained client files, keeping all information up to date. Filed all client paperwork, faxed and

remained in touch with clients by email. Used Microsoft office to maintain client sales, and to pay bills.

Customer Service

February 1993 to March 2003

Gold N Coins – La Habra, CA

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses

using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned a good

reputation . Cross-trained and provided back-up for other customer service representatives when needed. Worked as a

team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited

customers to return to the store. Managed quality communication, customer support and product representation for

each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Always strive for

positive customer experiences and resolved all customer complaints. Buy and sell gold, silver platinum, jewelry and rare

coins, did personal collateral loans for customers. Maintained customer ebay sales, scanned items and put on

ebay to sell.

Educational Background

San Pasqual Academy

Escondido Ca

Contact this candidate