Engineer Software
Resume:
Richard L. McQueen
Melissa, Texas 75454 214-***-****
*********@***.***
Technical/MANAGEMENT
Twenty-eight years experience with a proven track record of exceeding objectives in a
wide variety of roles ranging from technical and operations to customer service and
management. Strong leadership and management skills built around integrity, respect
and an exceptional work ethic. Assertive team player with demonstrated
accomplishments in developing, implementing and closing on winning strategies.
Proficient in relationship cultivation, problem solving and proactive thinking.
PROFESSIONAL EXPERIENCE
Rockwell Collins, Richardson, Tx 2010-Present
Engineer Project Specialist (July 2010- present)
Responsible for working on Naval Air Communication systems in the Rockwell Collins lab environment,
the support of a lab in a Naval Air base, as well as the equipped Naval aircraft. Maintenance of the lab,
software upgrades, software delivery to the Navy, testing of new software, test fixes and working with
developers. Assist lab manager with everyday activities, assess and justification of new equipment,
scheduling and use of the lab.
Donatech (Contractor for Rockwell Collins), Richardson, Tx 2009-2010
Software Engineer (July 2009- present)
Responsible for working on Air Force Communication systems. Writing of Software Test
Procedures(STP), Software Test Descriptions (STD) and Software Test Reports (STR). The writing of test
cases derived from requirements given by the government. Test cases from the STD (Software Test
Description) is tested in the lab and results to be published in the STR (Software Test Report). Meetings
with customer on documentation and the use of Peer to close out findings from those meetings. Work with
development on testing for day to day issues that arise as fixes and feature work are added. Day to day
lab activities which involve loading the system,bringing the system up and message processing, Trouble
shooting and moving of loading cables also involved. The use of Subversion, Peer, and Clear Quest are
tools of everyday use.
NORTEL NETWORKS, Richardson, TX 2006-Nov 2008
Advisor, CDMA Product Test Large Office (2006-2008)
Responsible for strategic verification, validation, project management, and successful implementation of
PG (Packet Gateway)-MSC (IP) and platforms associated with the deployment of PG-MSC by software
as well as new hardware installation. Lead of feature test associated with the new release of software,
taken from design, test procedures developed per document and requirements, implementation of test
procedures and storage of results per ISO9000 definition. This position also requires the participation in
verification, validation, and/or implementation of software features and/or products that are independent
of a major PG-MSC software release that are Customer Feature Requests, FCC Mandates, Market
Requirement, or Platform Evaluations. Additional responsibilities include:
• Internal and External Deliverable and Receivables Handoffs.
• Cross functional management including off-shore employees.
• Process Improvements and Departmental Thrusts.
• Project management of software release and new hardware installation in labs prior to customer
release
• Chart and spreadsheet reports weekly presented to Integrated Product Leader
Manager, CDMA Product Test Large Office (2003-2006)
Responsible for a team of 12 engineers to support CDMA Packet (Wireless) IP and ATM in a Large
Office configuration which supports over 1 million calls per hour. Responsible for release over release
writing and implementation of test procedures for system and software testing, which is taken directly
from design documentation, translated to test procedures and tested with results documented and in some
cases shared with customers.
Duties consist of evaluating and directing the engineers as well as:
Responsible for directing test strategies for the CDMA Packet wireless program from a verification
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aspect.
Responsible for the testing and verification of software loads release over release as well as new
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hardware installation and testing.
New hardware Method of Procedures written and tested for customer acceptance.
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.
Responsible for traffic capacity that is evaluated by a System Engineering group.
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CDMA Large Office Engineer (2002-2003)
Responsible for strategic verification, validation, and successful implementation of PG (Packet Gateway)-
MSC and platforms associated with the deployment of PG-MSC with an IP and/or ATM backbone. This
encompassed the testing of system and software related feature test. Translation of design documentation
into test procedures and results recorded and saved. Software manipulation, hardware movement to mimic
customer configuration, and the use of traffic generators for capacity metrics. Validation of CDMA
wireless networks and TDMA wireless networks.
Manager, Williams Verification Office (1998-2002)
Responsible for a team of 7 engineers to support the Williams account.
Duties consist of evaluating and directing the engineers as well as:
Responsible for implementation of new hardware and software into the customer network. Inclusion
•
of Methods of Procedures written and tested for implementation of new hardware into the customer
network.
Sustaining customer support and testing of new network implementation .
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Responsible for the testing and verification of software loads release over release specific to Williams
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requirements.
Verification Office Engineer, Sprint Account (1994-1998)
Responsible for testing and verification of both hardware and software in Nortel labs as well as
implementation into the Sprint long distance network. Methods of Procedure written for new installation
of hardware and tested prior to customer verification. Test Procedures written from design documentation,
and testing with customer representatives in Nortel labs, stored results for customer retrieval.
Won President’s award for developing and implementing a process to relocate switches in the
Sprint network.
Senior Software Delivery Engineer (1990-1994)
Responsible for the delivery and implementation of software upgrades to RBOC and USTA customers.
Recruited to join team that developed and launched Nortel’s One Night Process (ONP).
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Selected to be on the initial team that performed the first NT-40 to SuperNode upgrade on live
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customer offices.
Technician, Systems Tests (1985-1990) Responsible for the test and verification of DMS-100
systems prior to sending them to customer sites for installation and turn-up.
EDUCATION/TRAINING
AA, Electronics Engineering, Wayne Community College, Goldsboro, NC
Attended Lenoir Community College, Kinston, NC
Numerous Nortel technical courses (both technical and managerial)
Secret Clearance
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