***-** ******** ***, **** Oaks, NY *****
***********@*****.***
AshishPal S Ghuman
PROFILE
Technical Professional with 5+ years of IT experience in tech support, computer
operation, deployment, POS, CCTV as well as many other technologies. Quickly
adaptable and able to multitask in the changing technical and Managerial
atmospheres that are common in today's marketplace.
OBJECTIVE
Obtain a software support position to utilize my people and computer related
skills in a good work environment.
SELECTED PROJECTS
C ABLEVISION C ORP 2012 PRESENT
T ECH S UPP ORT III / T RAINER
1. Help design and test new product launches to ensure maximum customer satisfaction.
2. Provide training to fellow and new employees, to ensure high quality support to be provided with
efficiency.
3. Worked with Field techs, to do manual upgrades and systems checks periodically.
4. Handled calls with maximum efficiency and to build a strong relationship with our customers.
C ONVENIENT F OOD M ART 2007 2012
M ANAGER & T ECHN OLOGY CONSULTANT
5. Management: Placed orders to the tune of 15k per week for the store, set up marketing information,
compile sales reports to determine weak points and set up plan to address the issues, dealt with
customers on a daily basis.
6. Technology Consultant: Installed closed circuit cameras in the store with one point of control.
Networked all the store computers to increase efficiency. Maintained the systems at the stores with
timely updates.
7. Also managed POS systems and CCTV.
8. Upgraded all Electronics (software and hardware), including Microsoft Windows, First data POS,
SCE, and etc.
9. Made sure all system were incompliance with CFM Security policies.
HK S PORTS, N20 W ORKS, S OUNDS & A CCESSORIES 2005
2010
O WNER
HK SP ORTPERF ORMA NCE . COM, N20 WORKS . COM, S OUNDSAND A CCESSORIES . COM
10. Manage the website and work with warehouse distributors to determine pricing.
11. Devise online marketing campaigns for the website and parts.
12. Deal with customer issues, references and resolve supply chain problems.
13. Maintain the websites, perform system checks, upgrade software for smooth running of the site.
T ARGET 2005 2006
S ALES R EP
14. Worked in the Electronics Department.
15. Resolved technical issues for customers in store as well as over the phone.
16.
EDUCATION
2009 M ENTOR H IGH S CH OOL M ENTOR, OH GPA: 3.2/4.0
C ERTIFICATIONS : M ICROSOFT V ISTA, M ICROSOFT 7
SKILLS
O PERATING S YSTEMS D EVELOPED S OFTWARE F OR : Windows, Apple OS.
S OFTWARE : MS Office 2007, Dreamweaver, Adobe
S YSTEMS : PC & Laptops, Cisco Networking, High performance automobile parts,
Sound Systems.