Senior Customer Service Engineer
Resume:
Jaiyeola Osunrinade
*********@*****.***
Personal Statement
I have excellent communication skills which I have developed over time as an engineer. I have learnt this through administration, support, installation and implementation of projects. I am a fine conscientious engineer, one who is more than competent in working as an individual as well as in a team, the qualifications and work experiences that I have so far gained. I have also developed skills in working under pressure and been able to keep organized at all times in order to meet deadlines and also solving problem has been one of my priced skills. I have developed this over the years of working.
Key Skills
Problem solving skills
Written and verbal communication skills
Strong customer service skills
Self-motivation and ability to take the initiative
Ability to work well under pressure
Teamwork skills
Employment History
EMC Computer Systems
Senior Customer Service Engineer August 2016 to Current
Mentors CEs.
Participate in post mortem process for problems as appropriate.
Follow policies and procedures for change and incident management. Run projects from functional and technical perspectives
Exhibit extensive organizational, analytical, multi-tasking, and prioritization skills
Follow policies and procedures for change and incident management
Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives
Qualifies sales opportunities in the terms of customer technical requirements, competition.
Acts as a support role in leadership meetings for District Sales and Services EMC Computer Systems
Customer Service Engineer September 2010 to July 2016
Mentors CEs.
Participate in post mortem process for problems as appropriate.
Follow policies and procedures for change and incident management. Run projects from functional and technical perspectives
Exhibit extensive organizational, analytical, multi-tasking, and prioritization skills
Follow policies and procedures for change and incident management
Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives
Qualifies sales opportunities in the terms of customer technical requirements, competition.
Acts as a support role in leadership meetings for District Sales and Services South African Post Office
Storage Administrator May 2008 to August 2010
Present storage solutions to peer group and management
Assist with establishing Storage Technology selection criteria for applications
Leads and participates in new technology evaluations, product upgrades, hardware refreshes, and data migrations Storage provisioning, reclaims, replication, migrations, and other storage needs in a timely manner to facilitate business operations for the storage network environment
Participate in the planning, approval, and implementation of Storage related changes
Involvement with Incident and Problem Management activities
Performance management and resource optimization
Assist with operational documentation
Education History
National Institute of Science Technology January 2000 to June 2003 Qualifications
Science Laboratory Technology –
Diploma of Higher Education
Interests and Achievements
Excellence at EMC Award –
June 2014, October 2014, November 2013. June 2015 EMC, Consistently Exceeding Performance Rating –
January 2011, January 2012, January 2013, January 2014, January 2015, January 2016
Certifications
Implementation_Engineer,_VPLEX_Specialist_Version_1.0_certificate Implementation_Engineer,_RecoverPoint_Specialist_Version_1.0_certificate Platform_Engineer,_CLARiiON_Specialist_Version_6.0_(EMCPE)_certificate Platform_Engineer,_VNX_Specialist_Version_7.0_certificate Information_Storage_Associate_(EMCISA)_certificate Implementation_Engineer,_Avamar_Specialist_Version_1.0_certificate Trainings
Microsoft products - (Office Applications).
Microsoft Server Environment - (Windows Server OS)
Networking Environment - (Cisco, Brocade, Mc-Data )
Virtualization Environment - VMWare
Enterprise Backup & Recovery – (Recover Point) (London,UK)
Isilon Implementation and Management (London, UK)
VPLEX Operations and Management (London, UK)
VPLEX Performance Management and VNX series Unified Performance (London, UK)
EMC, Avamar Installation and Maintenance (Brussels, Belgium)
All VNX Series File and Unified Installation and Maintenance (Frankfurt, Germany)
VNX Performance and Troubleshooting (London, Uk)
Celerra Installation and Maintenance (Frankfurt, Germany)
All Symmetrix Series Installation and Maintenance (Frankfurt, Germany)
Clariion Installation and Maintenance (Frankfurt, Germany)
Centera Implementation and Management (Frankfurt, Germany)
Data Domain Implementation and Management (Frankfurt, Germany)
ESRS Implementation and Management (Frankfurt, Germany)
Recoverpoint Installation and Maintenance (Frankfurt, Germany)
CCNA Routing and Switching Boot Camp version 2.0 (Johannesburg, South Africa) References
Available on request
Contact this candidate