Customer Service Management
Resume:
RESUME
Robert D. Gorsuch
Kennesaw, GA 30144
************@*****.***
Objective: To obtain either a Risk Management, or Financial position in a business,
government, or banking environment, full or part time.
Experience: 2010-Present: Retail Sales Associate, The Home Depot, Atlanta, GA
Appliance and building materials sales technician specializing in remodeling and
construction.
2006-2009: Risk Analyst, Columbus Bank and Trust, Columbus, GA
Conducted monthly audit reviews of the Bank’s Affinity Partners’ credit card,
consumer collections, and customer service divisions. Documented,
managed, and reported audit findings and analyzed various risk issues for
the Partner and Bank management. Recommended solutions to all
derogatory risk issues that would have possible adverse financial and (or)
operational consequences for the Bank and Partner. Performed oversight
of the Partner’s credit card operation to insure that the Partner was in
compliance with the Affinity Agreement Contract and federal credit
regulatory laws. Prepared periodic reports related to Risk Management
issues for Bank management and FDIC review. Examined third party
service provider due diligence reports for Bank management review and
approval.
2004-2006: Senior Accountant, Tsys Total Debt Management, Inc.
Norcross, GA
Managed the accounts receivables department. Responsible for managing and
accounting for the receivables due from the National Attorney Network
(NAN), a nationwide network of attorneys specializing in the collection
of troubled consumer debt. Performed monthly closings and account
reconciliations. Composed accounting policies and procedures for SOX
compliance.
1999-2004: Accountant, Accounting Solutions, Accountemps, Robert Half Co.
Atlanta, GA
Performed contract financial accounting assignments for various business entities
in the Atlanta, GA area. Performed month end closings and account
reconciliations.
Experience: 1996-1999: Accountant, Assistant Controller, Cleveland Electric Co.
Atlanta, GA
Managed accounts receivable and accounts payable departments supervising six
clerical employees in all aspects of monthly accounting processes.
Performed month end closings and account reconciliations.
Education: 1982-1986 Eastern New Mexico University, Portales, NM
Graduated: Bachelor of Business Administration, 1986
3.0 GPA
Computer Skills: SBT, Great Plains, AccPac, Quickbooks, Peachtree, Microsoft Suite,
Platinum Plus
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