Quality Control Customer Service
Resume:
Waylon Lockhart
Mukilteo, WA 98275
******@********.**
QUALIFICATIONS
Ten years progressive experience in computer operations. Solid background on AS/400 & IBM
printers. Experience with Novell, Windows 98/2000/NT/XP/7, DEC system and UNISYS Clearpath 2200
and Cobol programming. Knowledge of Remedy and OS/390, SQL, QMF, SPUFI, JCL, CICS, VSAM,
CA7 and POWERBUILDER. Active Directory Administration. • Troubleshooting • Hardware & Software. I have
excellent working knowledge of personal computer and peripherals. I am a self-starter with the
ability to handle multiple tasks and deadlines with minimal supervision. Communicate effectively
in a variety of support venues such as phone, email, chat. Outstanding customer service skills.
Summary of knowledge and experience
775 Ability to organize implements and coordinates assignments.
776 Innovative problem solver. Always a hard worker.
777 Excellent communication skills. Team player. Very good customer relations.
778 Ability to meet deadlines organizes and manages my work and time cost effectively.
779 Work well with supervisors, co-workers and independently
. Dell Certified.
Employment History For Help Desk and PC Support Background
IBM/Artech
Supervisor: Bud Kauffman
Systems Information Tech (2011-present)
PRIMARY DUTIES AND RESPONSIBILITIES
. System support for AT & T at the Redmond Town Center-IBM subcontractor
Maintains the company hardware and software. Sets up and maintains the computer systems and
associated software and ancillary equipment.
Install and maintain computer hardware and software throughout the company
Develop, document and enforce the standards, security measures, and controls for all computer software
and hardware.
Complete maintenance on computers and related ancillary equipment (printers, scanners, etc.)
Insure equipment is well maintained and operational.
Maintain the intranet. Keep the system secure, up-to-date, and user friendly
Prepare documents to explain computer/network operation and to train users in the proper use.
Keep abreast of current computer advances and make recommendations based on our needs.
Administered active directory. Image or reimage computers to Windows 7.IT support over the phone.
Coordinate new user setup. Act as support for service request tickets . Working knowledge of Windows 7/ XP, Outlook, Word,
Excel and Internet Explorer.
Provided computer help desk support and technical training on hardware/software to end users.
World Wide Tech Services
Supervisor: Robert Glynn
Computer Field Technician (2009-2011)
. Troubleshoot hardware and peripheral device problems
Assemble, install, and ensure the reliability of computer system
.
. Log, update, and close service calls
. Dell Certified.
BANCTEC
Supervisor: Matt Teage
Computer Field Technician (2008- 2009)
. Troubleshoot hardware and peripheral device problems
Assemble, install, and ensure the reliability of computer system
.
. Log, update, and close service calls
. Dell Certified.
HILL INTEGRATED SOLUTIONS, INC
Supervisor: Thomas Shively, 970-***-****
Computer Field Technician (2006-2008)
. Troubleshoot hardware and peripheral device problems
Assemble, install, and ensure the reliability of computer system
.
. Log, update, and close service calls
. Dell Certified.
Employment History for Mainframe Operations Support positions
TEKsystems,Reno,Nevada
Recruiter: Jennifer Patria, 916-***-****
Computer Operator (2005-2006)
780 Contract position with Washoe Medical Center.
781 Operate main computer console, multiple on-line networking systems, auxiliary consoles
and peripheral equipment in production data environment.
782 Coordinate multiple on-line telecommunications systems and/or networks by the use of
monitoring devices and messages initiated through network commands.
783 Schedule, set up and review production jobs for quality control.
784 Act as a liaison with users.
PUBLIC SAFETY, Carson City, Nevada
Supervisor: Tony Azevedo, 775-***-****
Computer Systems Technician IV (3/00-10/01)
785 Operate main computer console, multiple on-line networking systems, auxiliary consoles
and peripheral equipment in production data environment.
786 Coordinate multiple on-line telecommunications systems and/or networks by the use of
monitoring devices and messages initiated through network commands.
787 Schedule, set up and review production jobs for quality control.
788 Act as a liaison with users.
EMPLOYERS INSURANCE COMPANY OF NEVADA, Carson City, Nevada
Supervisor: Dave Hansen, 775-***-****
Computer Systems Technician II (7/99-3/00)
789 Start and/or stop system programs for nightly system backups on the DEC system
790 Coordinate networks by use of monitoring devices and messages initiated through
791 Network commands, sometimes schedule network backups.
792 Setup and review production job for quality control.
793 Separate and deliver nightly reports
Eldorado Casino, Reno Nevada
Supervisor: Mark Stimac, 775-***-****
Computer Operator (1997-1998)
794 Process and deliver reports.
795 Initialize tapes and did graveyard backups on two AS/400 systems.
796 Swap out equipment such as terminals, printers, CPU’s and PC’s.
797 Transfer data from Infogenius system to the AS/400 system.
798 Monitor job queues on two AS/400 systems. One system used for the casino and
799 The other AS/400 system used for the back offices.
K-MART DISTRIBUTION CENTER, Sparks, Nevada
Supervisor: Bob McMann 775-***-****
Computer Operator (1991-1997)
800 Computer/data processing of all required paperwork, including schedules and
801 Barcode labels. Released loads in the computer by batch and printed bills of lading.
802 Performed backups on the AS/400 system. Printed records for other departments
Handled various PC and printer problems
EDUCATION
TRUCKEE MEADOWS COMMUNITY COLLEGE (1992-1994) *
Major: Business-received 37 credits in business and computer classes.
• Took Cisco networking classes
• Took Introduction to Programming (In Visual Basic)
WESTERN NEVADA COLLEGE (2002- 2004)
• Completed Intermediate Data Base Concepts
• Completed Theory of Analysis and Design
IEEE WIRELESS NETWORK TRAINING IN BEAVERTON OREGON(12/2003)
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