Project Manager Quality Assurance

Pamela Cecilio

Cell: 310-***-****

Email: *************@*****.***

Summary

A creative,articulate, dependable IT Project Manager with experience with the two Big 5

Consulting firms. Experienced in Agile/Scrum and Waterfall Project Management, SDLC,

Business Systems and Process Analysis, Requirements Gathering, Quality Assurance, Change

Control, Application or Systems Security, Application Development, System/Software Architectural

layout, and Network Administration, Software Configuration Management, Expertise in ITSM/ITIL

Incident, Problem, Change and Release Management emphasis. With proven analytical, problem

solving and business analysis skills.

Expertise in working with stakeholders, product and business owners, application development,

quality assurance teams. Worked with multi-platform process and systems analysis and design to

achieve a collaborative user-friendly, workflow application resolution.

Experience dealing with SOX, HIPAA, Internal IT controls, audit in dealing with security risks for

the company’s financial systems. A quick learner with the ability to adapt to a rapidly changing

business environment.

Professional Experience

Bank of America: July 2010 – November 2011

Technical Project Manager

• Orchestrated and managed matrix teams and stakeholders to ensure the timely, orderly and

successful delivery of multiple releases and change requests.

• Managed project initiatives prioritize requirements and manage production support events by

coordinating production release fixes with various technology partners from end to end.

• Leverage Waterfall and Software Development Life Cycle Methodology and processes as

appropriate and deliver the requirements for readiness into the Development, QA, Staging

and Production environments.

• Implemented the Independent, Integrated and Infrastructure release calendar for the

Enterprise systems and evangelized the process to the stakeholders, business partners and

technical teams.

• Review and ensure that the software and hardware release cycle is executed according to

plan which includes validating implementation plans, mitigation plans, test plans and signoffs

and communication plans.

• Oversees and requirements and data gathering for multiple releases weekly/bi-

weekly/monthly and in an integrated and independent scheduling across several teams within

the organization.

• Managing release activities and generating/maintaining a Release Performance and

Progress Reports, Release Status, and Release Risk Mitigation.

• Worked closely with the CM, SCM, SDM, MOD, CCO and PSM for the Releases and

Changes related to Incident and Problem Management process to determine and align the

issues encountered to transition into the change and release route for restoral and resolution

of the issues encountered for the systems.

• Utilize key functions include release initiation activities including planning and loading a

release, communicating and coordinating with the different teams (Analysis, Development,

QA, Project Management, Configuration and Build Management teams) on release

milestones, key dates and accurate release statistics (as defined in the release process).

• Providing milestone management oversight to senior management to ensure release

planning, budget, controls and progress are completed; coordinating planning and

management of release validation and implementation processes; facilitating development of

release estimates and tracking of available release capacity; and administrating the Project

release close-out process.

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• Presented the Process Flow and established a new department for the Software

Development Lifecycle process for supporting the Captiva system regarding the following

procedures using Microsoft TFS – Software and Hardware Configuration Management,

Integration with Bladelogic, Hot-Fix Release Process to the Executive Level – SVP’s for sign-

off.

• Milestone projects included but not limited to: Testing environment building, Database and

platform updates, Application releases for .Net and Documentum updates, Custom

application release for eDoctPortal Imaging releases, Data Center Integration project and

responsible for the movement from the Kansas City and Forth Worth sites.

Warner Music Group: July 2006 – March 2009

Sr. Manager

As the IT Manager of the various systems in Warner Music Group, established and documented

procedures for the WMG IT policies and standards for multi-platform groups for project

deployment and production and warranty, vendor management, procurement and production

support primarily the Infrastructure supporting the Financials, Digital Media, Royalties applications

and other multi-platform integrated systems within the company. This includes the requirements

gathering in order to develop a production release from end to end which includes, planning,

development, executing, testing, deployment and production support for all the systems. The

position also lead to various implementation of the Digital Systems and Properties, Global

Enterprise Systems such as GCDM (Global Content and Data Management), SAP, Remedy

application. Daily Responsibilities include the following:

• Conduct Requirements and Data gathering of Weekly, Quarterly and Monthly Application

Project meetings, preparing agenda, meeting minutes and updates regarding the key

milestones, issues involved within the IT department.

• Lead Implementer and gathered all the requirements from users for the Delivery the Digital

Properties ie: Artist websites, Remedy tool software, process and procedures to Tier 1

territories - US and UK. Delivered this customized WMG solution for an efficient cost-effective

website solution and integrated the following key ITSM/ITIL functions Change, for an IT

standard process. Included in this process is the training of all IT resources within WMG.

• Identification and Presentation of weekly and monthly Metrics to IT executive (CIO and VP’s)

for reporting projects, SLA's, milestones, progress report charts, as well as issues determined

and rectify immediately by providing a solution within the discovery.

• Documented process and procedures for Application and Hardware overview process and

procedures, Change Request Procedures, Escalation Procedures, Standards and Naming

Conventions, Training or User Manuals, Business Continuity, Disaster Recovery for the

systems supported by the Service Desk.

• Responsible for storing the Project Release Date regarding the Production Systems in the

knowledge base. - Definitive Software Library.

• Positioned to provide consulting, recommendation of best practices, risk assessment and

built and leverage SDLC processes for the applications from the Inception of the Project to

build their release, application configuration management from their Configuration and

Change Management processes, Quality Assurance or Testing and Production up until post

implementation which involves the maintenance of the business systems.

• Developed Project standards in submission to the CIO (Chief Informaiton Officer), PMO

(Project Management Office) and Compliance group – to successfully implement IT Internal

Controls and External Audit groups to ensure all systems are accurately following the

standards based on the Audit requirements to satisfy the SOX requirements.

• Interface with Users, Product and Business Owners, Vendors, Application Developers,

Architects, Leads with Agile Sprint, User Stories, JAD sessions and ensure System

Administrators and Operations teams are aware to support project deliverables for the

production releases they support.

• Managed an internal staff and other external resources (i.e.: in-house and vendor) on a day

to day basis.

• Worked with several vendors for budget, pricing, policies and management of the resources

being used within the project.

IBM Global Services, Client: Wellpoint Inc.: July 2005 – June 2006

Project Manager

Wellpoint Inc: September 2002 – June 2005

Sr. Systems Analyst

As the supplier (IBM to service the Wellpoint Account) and as an employee of Wellpoint Inc.

which is part of the Infrastructure Division was responsible mainly for the Nationwide Project

implementation of an Enterprise system and responsibilities include the following:

• Implemented the Enterprise Peregrine System tool to interface Change Management function

with the NOC (Network Operations Center) in streamlining Incident, Problem Management

functions.

• Implemented the Upgrade and Re-engineering of Enterprise Change Management tool and

project which resulted into transitioning more than 120+ applications to deliver a configuration

management tool and a full application lifecycle migration.

• Requirements analysis and documented Application Design documents for the Applications

that are converted or transitioned to the Configuration Management tool.

• Documented Requirements Document, Test Plans/Scripts, Project Plans for the

Implementation and Delivery of several project Implementation for the various integrated and

complex Systems/Client Server Applications supported.

• Responsible for the overall performance, maintenance, architectural layout of the Application

across Wellpoint. Responsibilities include ensuring Main Server and application is

operational. Documented process and procedures for Overview process, Standards and

Naming Conventions, Training or User Manuals, Business Continuity, Disaster Recovery

methodology and procedures.

• Interfaced with Technology partners in Infrastructure and Wellpoint Application teams and the

following systems in the eCommerce (web-applications), Provider, Dental, Pharmacy, Claims,

State Sponsored Program and Enterprise Customer Service IT departments. Supported all

the Application departments by delivering SDLC best practice, PMM (Project Management

Methodologies) and Change/Configuration management process for the applications and

support them in their configuration management for their codes, releases, and change

management production deployment.

• Built the framework for establishing the process and procedures in setting up Application

Teams from being non-compliant and transition the groups to follow a standard software

development lifecycle.

• Prior to submitting Requirements and after the Development Lifecycle phase, consistently

involved in the Dev and QA arena by delivering checkpoints to the application teams in

submitting test plans, test scripts, involvement on the final preparation for Release of software

before it reaches production and ensuring all the proper tests, approvals from the business

and IT has been met.

• Recommended best technical practices and architectural design for the software,

infrastructure, and ideal platform for the software thus, resulting to a re-implementation/

upgrade decision.

• Worked closely with users in gathering Requirements, Process definition in using the tool for

the IT three year plan, Enterprise Application Integration (IBM EAI), IBM Websphere, Portal

environments.

• Re-engineered a new Software Development and Version Control lifecycle/process and

deployment for the Enterprise IT Department in three major geographical locations, CA, MO

and GA.

• Cleaned-up inventory of all the Changeman DS licenses and resulted in cutting cost of

maintenance licenses from $24,000 to $1,700.

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• Authored the Disaster Recovery process for the Enterprise Change Management tools used

and participated in this testing 2X a year.

21st Century Insurance Group: April 2001 – September 2002

Sr. Programmer/Analyst, Cross Platform Group

Worked in the Information Services department as a Lotus Notes administrator/developer to

support 150 active Lotus Notes users, maintained one Domino server, implement standards for

creating Notes databases, maintenance, administration and help desk procedures, created

Quality Assurance and Problem Tracking and Knowledge Base databases for several IT Project

groups.

Also served in the Enterprise Technology Service, Cross Platform Support group organization to

implement the Configuration Management tool for the Enterprise Change Management function.

Cross Platform Support Group – Involved in the Enterprise Change Management projects to

implement and support the distributed systems environment for the Distributed Systems.

• Achieved a major project transition of the major application groups and configured all major

Internet groups after the DS product was delivered.

• Created the implementation process flow based on the JAD sessions to deliver to the project

teams, and created the Implementation Strategy and Guidelines which contains set-up and

integration procedures (i.e. Websphere), naming conventions and standard process flow

tailored to the organization's environment.

• Performed Requirements Analysis and design for the product’s solutions and capability to the

application and technology groups from the Project Manager/Leads, Developers, Build

Engineers to the NT, Unix System administration.

• Delivered personalized support, maintenance and gave recommendations for the product to

provide a high quality, customer service oriented Configuration and Administration function for

the users.

Boeing Satellite Systems: December 2000 – April 2001

Lotus Notes Developer/Administrator (Contractor)

The contract assigned was for the Web and Collaboration team within BSS Information Services

as a Lotus Notes developer to deliver development support and maintenance in versions 4.6 and

5.0 complex collaborative applications. A major contribution to this role is participation of

database development, tests, and modification for the integral applications for several

departments within Boeing’s organization.

• Delivered production support to major applications in several organizations to quickly resolve

technical issues.

• Deployed the integration of Intellisync software and Lotus Notes for the PDA’s of the

executive management in the Information Services department.

• Maintained several complex applications to ensure quality within the application.

• Worked closely with users and project managers to gather the system requirements for users

to have a standard in delivering applications.

• Created a tracking system for an organization that allows a collaborative capability to lessen

time spent on user administration.

• Act as a back-up Lotus Notes Administrator for server maintenance, creation of ID’s,

troubleshooting.

Cap Gemini Ernst and Young: May 2000 – October 2000

Quality Assurance Analyst, Methods and Procedures

Joined the Workforce Transformation team to work with project teams. A key part if the part of this

role is to build a standard for users in terms of database upload procedures, testing scripts/plans,

help desk for Lotus Notes and database creation.

• Assisted the Quality Manager during the review of project teams in preparation for the ISO

9001 Certification.

• Troubleshot Lotus Notes inquiries in terms of administration, calendar and scheduling and

database access control standards on a day-to-day basis.

• Created database from small scale to medium scale to gain a collaborative environment and

consistency of data.

Accenture (formerly Andersen Consulting): January 1998 – April 2000

Programmer/Analyst, Knowledge Management

eCommerce and Business Process Outsourcing Knowledge Management Team:

Recruited by the Knowledge Management Team to perform Lotus Notes database development,

maintenance and testing concentrating on the major portal to all the firm's practice, engagement

and projects that were involved in eCommerce and BPO/BPM. This portal was designed and

developed in a Lotus Notes environment.

• Defined application process flows and test plan for integration test execution.

• Acquired training in web development using JavaScript, HTML and Domino development.

• Acted as a Quality Assurance point in determining technical functionality of the each Lotus

Notes application that were developed and modified.

• Monitored and documented all the system glitches that occurred in the applications and

determined process for remedy.

As a member of the Business Process Management/Outsourcing team, ensure that all significant

data, key initiatives is readily accessible through the division’s portal through all the engagement’s

done by Andersen Consulting.

• Worked closely with the Sr. Director and Manager of the division in delivering a customized,

user friendly collaborative tool which contains all the important milestones, best practices,

engagements that is ready accessible by all the BPO/BPM consultants deployed into the

client sites.

Andersen Worldwide Services:

Received an internship program at the Andersen Worldwide Computer Services Area in the St.

Charles, Illinois training facility.

• Applied skills and additional training for Lotus Notes, Access, Visual Basic and all other

Microsoft office applications to support and provide technical assistance for end users.

• Monitored Help Desk call tracking database for customer technical assistance.

Education

Agile Project Management, UCLA Extension

Bachelor of Arts, Management Information Systems, Lewis University, College of Business

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Training

WMG Training: Management and Communications Training (American Management Association)

Wellpoint Training: Requirements Analysis and Design

Andersen Consulting Training: Project Management Overview, Lotus Notes Application

Development 2 and Web Development in Domino, JavaScript and HTML

Ernst and Young Applications Services Training: Rational Rose Training Class (Object-Oriented

Analysis and Design)

Technical

Project Management Tools: Clarity, Microsoft Project, Viper

ITIL Tools: Peregrine, Remedy, Maximo, Nexus

Knowledge Base Tools: Sharepoint, Lotus Notes

Version Control Tools: Serena Changeman DS 5.4.1, 5.5, Visual Source Safe, VSS, CVS,

PVCS, Clear case, TFS

Packaged Application Systems: SAP, Hyperion/HFM, Oracle Financials, Rational Tool Suite,

Documentum, Siebel

EMC Data Communication Tools: Cisco Unity, Cisco routers

Programming Languages: C++, Visual Basic, Lotus Notes formula language, LotusScript,

Domino, HTML, JavaScript

Desktop Tools: Excel, Word, Project, Visio, Access, PowerPoint, Lotus Notes R4.5, 4.6, 5.0,

Windows 95, 98, Windows 2000, Windows XP

Database: Oracle, SQL and Access

Operating Systems: Linux, Unix and NT/Windows 2000

Development Tools: Websphere Studio Application Developer 4.0

Middleware: Websphere, Portal, EAI and MQ series

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