Sales Manager

C.N. RAJESH BABU

New # **, Nattu muthu street, Teynampet, Chennai - 600 018

Mobile: (91-917******* / Resi: E-mail:

(044-******** ************@**********.***

Passport No : E1612569

Pan no. AEGPR8872K

:

OBJECTIVE

To obtain a career in Customer support & Admin/Facility Management

with a challenging and progressive company, which will utilize my

skills and knowledge towards the overall success of the

organisation, as well as allowing for the achievement of my

professional goals and criterion.

EXPERIENCE: 14 YEARS IN SALES/CUSTOMER SERVICE & FACILITY/ADMIN

SUMMERY OF SKILLS & EXPERIENCE

Over 13 years of professional management in customer

service/Facility/operations and Admin.

Has vast amount of experience in a wide range of customer areas and

carries broad base technical understanding.

Strong leadership derived from a solid hand on approach has taken my

career into many diverse areas.

Managing large or small groups for results is truly a speciality

PROFESSIONAL GROWTH CHRONOLOGY

FLEXTRONICS/Child Trust Hospitals FACILITY MANAGER FROM

FEB.2010

(UPDATER SERVICES PVT LTD)

CARS INDIA Pvt Ltd Customer Care From Jan 2005-Aug

Chennai-600018 Manager 2009

RELIANCE WEBWORLD June 2003 - Nov 2004

Smart Info Solutions Pvt. Ltd. Web world

Manager

JAY GEE GROUP, Jay Gee Retail Store Manager Dec 2000 - May 2003

Ventures (P) Ltd., Chennai.

PROLINE INDIA LTD., (Company Department Dec 1999 - Nov 2000

showroom), Chennai Manager

KHAZANA JEWELLERY, Housekeeping Jan 1998 - Nov 1999

Chennai. Sup.

FLEXTRONICS/Child Trust Hospitals (UPDATER SERVICES(P) LTD)

Office maintenance

Maintaining 1,40,000 Square Ft. of work station with 2000 staff

Managing the team of one seventy people and training them

Coordinating with vendors for smooth in flow of materials

Coordinating with commercial department for MIS reports

Preparing Client related MIS reports

Rental apartment fixing & maintenance

House-keeping/ M& E/Transport & Plumbing coordination

CARS INDIA Pvt Ltd(Maruthi Suzuki DEALER)ETA DUBAI GROUP

Responsibilities:-

Showroom maintenance

Direct interface with sales and executive teams to develop methods

to increase sales and customer loyalty

Handling and solving customer grievances / customer related issues

Retaining customers

Direct customer interaction

Liaison with workmen to understand their needs

Conducting induction program on Customer care

Training sales team on Maruti Suzuki's sales operation

standards(sos)

RELIANCE WEBWORD (RELIANCE INFOCOMM LTD OWN OUTLET)

Responsibilities:-

Showroom maintenance

Maintaining 40,000 Square Ft. of Web Store and Guest Houses

Managing the team of sixty people

Sale of Reliance CDMA Mobiles and Accessories

Product / Scheme launching & CDMA Mobile Tariff Scheme promotion

Product demonstration and Product sales promotion

Direct interface with sales and executive teams to develop methods

to increase sales and customer loyalty

Converting the walk-in prospects as a Reliance customer (2:1 ratio)

Handling and solving customer grievances / customer related issues

Solid experience working on and solving abstract problems such as

procedures, product defects, customer financial concerns, customer

issues and facilities

Retaining customers from mobile connection terminations

Coordinating with commercial department for MIS reports

Preparing Customer related MIS reports

Jay Gee Group, Jay Gee Retail Ventures (P) Ltd., Chennai.

Responsibilities:-

Showroom maintenance (inner and out)

Management activities

Leading medium no of sales peoples

Implementing sales promotion activities

Handling store and sales garments and other selling goods

Customer care

Proline India Ltd., (Company showroom), Chennai

Responsibilities:-

Showroom maintenance (inner and out)

Handling medium no of sales executives and sales management

Show room sales improvement and target achievement

Product launching and event management

Stock and in-house garments stock management

Direct customer interaction

Managing team of house keeping groups

Proline India Limited - in house co-ordination

Khazana Jewellery, Chennai.

Responsibilities:-

Maintenance of office and showroom

Jewellery sales execution and supervisory activities

Managing sales team and maintenance department team

Fulfilling concern's needs and customer's needs

Liaison with workmen to understand their needs

Management controls and valuable product control

PERSONAL VALUE PROPOSITION

Patient, hard working, individual who enjoys working with wide range

of people of various backgrounds.

Possess excellent interpersonal, communication, stress management

and organisational skills with proven abilities leading motivated

teams towards achieving organisational goals.

Responsible, initiative, capable of handling multifaceted tasks and

works efficiently under pressure.

Fiscally sound inclusive management style achieved through

leadership, strategic thinking, motivation, technical aptitude,

tactical delivery, aggressive decision making, strong influencer,

customer-centric and personnel growth.

Master of the customer loyalty and Sales promotion game.

PERSONAL DETAILS

Language known : Tamil, English, Hindi and Marati

Date of Birth : 20th July 1972

Qualification : Bsc.Maths

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