Sales Customer Service
Resume:
Jamal Smith
Atlanta, GA *****
***********@*****.***
PROFESSIONAL EXPERIENCE
Quality Specialist
Dec 2010-Present
Caterpillar Inc., Decatur, Illinois
* Inspected truck frames in the department of Large Mining Truck
Fabrication
* Ensured completion of any defect rework to company specifications
* Filed logs of audits performed in company tracking systems
* Cross-trained in areas of fabrication paint and lower power train
brakes to assist in audits
* Provided training to individuals new to auditing
Sales Associate
March 2009-Jan 2011
Midwest Cellular, Forsyth, Illinois
* Supported customers in selection and purchase of cellular service
and equipment
* Managed billing questions and service inquiries, making changes
where required
* Tracked inventory for location and processed product transfers
* Aided management in various projects in order to draw attention to
the business
* Cultivated new small business accounts through cold calling and
walk-ins
Materials Handler
Oct 2007-Dec 2008
Caterpillar Inc., Decatur, Illinois
* Washed and shaped parts for assembly
* Transported building materials to and from locations within plant
* Maintained work locations to meet safety requirements
* Assisted supervisor in tasks as needed
Sales Manager
June 2005-March 2007
US Cellular, Bloomington, Illinois
* Responsible for daily operations of two corporate locations,
including but not limited to:
* Scheduling
* Sales goal achievement planning
* Merchandising
* Aided associates on floor as needed due to customer traffic
* Kept associates aware of any and all changing company procedures
* Provided leadership and coaching to retail associates
* Built business contacts through marketing possibilities
Sales Associate
Oct 2004 - July 2005
Zales Jewelers, Forsyth, Illinois
* Collaborated with customers in the selection and purchase of
different jewelry items
* Processed general transactions like credit card bill payments and
jewelry repair
* Achieved diamond certification status Nov 2004
Sales Manager
Jun 2003 - Oct 2004
S&K Menswear, Forsyth, Illinois
* Accommodated customers in suit and coordinating accessories
purchases
* Tailored pants and jacket, as necessary
* Processed and presented inventory on sales floor
Customer Service Representative
Nov 1999 -Nov 2003
Verizon, Brooklyn, New York
* Handled explanations of telephone bills with residential customers
* Established new telephone service and added features to accounts
* Placed telephone orders to bring new customers onto Verizon service
* Solved billing and service problems that arose
EDUCATIONAL PREPARATION
Millikin University, Decatur, IL
Bachelors in Marketing
100 credit hours
Caterpillar, Decatur, IL
MC 1000-230 Weld Auditor/Inspector Training
01/2011
JAMAL
SMITH
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