Customer Service Sales

Shasta Taylor

**** **** ***, *******, ** *****

Home: 510-***-**** - Cell: 510-***-**** : ************@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success. Highly motivated and ambitious individual. Customer-focused Retail Sales Associate with a

solid understanding of the dynamics of the retail industry.

Core Strengths

Strong organizational skills Enthusiastic caregiver

Courteous demeanor Patient positioning understanding

Energetic work attitude Patient/family focused

Adaptive team player Practiced inpatient and outpatient caregiver

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

Sales Associate

November 2011 to Current

Forever 21 - Oakland, CA Computed accurate sales prices for purchase transactions Worked as a team member

performing cashier duties, product assistance, and cleaning .Expressed appreciation and invited customers to return to

the store. Successfully interacted with customers, Assisted customers with store and product complaints .Guaranteed

positive customer experiences and resolved all customer complaints. Recommended merchandise based on customer

needs .Guided customers in choosing items that reflected personal style and shape.

In-Home Care Provider

September 2009 to Current

I.H.S.S - Oakland, CA

Delivered high-quality and compassionate treatment to indigent and low-income patient community. Disciplined,

energetic, employee who quickly establishes rapport with patients. Planned, prepared and served meals and snacks

according to prescribed diets. Provided transportation, assistance and companionship to clients Cleaned and organized

patients living quarters, Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Observed and documented patient status and reported patient complaints to the case manager.

Sales Associate

July 2009 to April 2012 Ashley

Stewart - Hayward, CA

Assisted customers in finding out-of-stock items.Responsible for ringing up customers in a timely manner and

guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout

stations.Maintained adequate cash supply in cash drawers in multiple checkout stations.Worked as a

team member performing cashier duties, product assistance and cleaning.

Educational Background

Associate of Arts : Early Childhood Education, 2015

Chabot College - Hayward, CA, USA

Continuing education in Early Childhood Development.

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