Customer Service Manager

Location:

Posted:

June 13, 2013

Rocky A. McLain

Saginaw, Texas 76179

E-mail: **************@*****.***

Summary: 34 years of experience in the Automotive Repair industry and

related functions with a broad range of experience in all disciplines. A

dedicated, detail-oriented, trustworthy, problem-solving and self-motivated

individual with major strengths in customer service, auto body shop

repairs, mechanical repairs and including body shop management,

administration and insurance adjusting.

Education/Licenses:

June, 2013 Auto Liability Claims Handling Certification

May, 2013 Oklahoma All Lines Ins. Adjuster License

August, 2012 Texas All Lines Insurance Adjuster License

1981 - Graduate Trinity High School

Automotive Service Excellence (ASE) Certified in the following:

. Brakes

. Air-conditioning

. Electrical troubleshooting

. Suspension

. Alignment

. Wheel balancing

. Electronic Fuel Systems

. Frame Repair

(I-CAR) Certified in the following:

. Auto Body Repairs

. Auto Body Painting

. Refinishing

. Plastics

Work Experience:

11/2012 - Current Pilot Catastrophe Services, Inc.

Field Adjuster & Inside Adjuster

07/1996 - 03/2012 H-E-B Collision Repair, Inc.

Paint & Body Shop and Automotive Service Manager

01/1995 - 06/1996 H-E-B Collision Repair, Inc.

Paint & Body Technician

03/1992 - 12/1994 Moritz Cadillac

Paint & Body Technician

Personal and Professional References Available Upon Request