Project Manager Customer Service
Resume:
John H. Jones III
Winston-Salem NC 27101
********@*****.***
COMPUTER AND FIELD SERVICE EXPERIENCE
Dept. IT Support Technician - Forsyth County Government-Winston-Salem, NC
April 2008 to Present
Provide desktop/printer support for staff and public computers for the 10
branches of the Forsyth County Public Library system. Train end-users when
required and have conducted training classes on use of specialized
equipment. Endpoint antivirus support. Duties include first level of
support to resolve all computer issues.
Field Technical Representative - Nielsen Media Research - Charlotte NC
March 2006 to August 2006
Communicated with the public on a daily basis to obtain TV ratings
information. Installed electronic statistics gathering equipment on all
viewing equipment in homes around the Piedmont Triad area of North
Carolina. Installation included wired and wireless networking equipment
using and PC based computer to compile and transfer data to collection
facilities.
Technical Support Analyst
Wake Forest University Health Sciences, Winston-Salem, NC
March 2004 to October 2005
Provided technical support on IBM, Dell, Toshiba and HP laptops, desktops,
PDA's and printers. Operating systems supported included Windows XP, 2000,
98. Updated, created, and tested PC images using GHOST. Responsible for
device configurations such as TCP/IP, wireless client and MS Outlook mail
settings.
Computer Technician, Computer Net, Winston-Salem, NC
January 1999 to December 1999
Resolved PC issues on site as well as via telephone at Sara Lee corporate
headquarters. Provided helpdesk and desktop support to resolve client
problems
SAP, DOS, UNIX, AS400, HP & NT server networks
Field Service Representative, McRae Graphics, Greensboro, NC
December 1993 to March 1995
Maintained full line of Toshiba copier, fax machines, Risograph
duplicators. Piedmont NC territory.
Field Service Representative, Oce' Bruning, Inc., Greensboro, NC
August 1989 to December 1993
Managed large North and South Carolina territory. Responsible for
client/peer training. Engineering/Office copiers and plotters. Factory
authorized training received on OCE', Ricoh and Bruning blue print
machines. Used specialized instruments to calibrate and make repairs to
various devices. Ability to read and interpret detailed blueprints and
schematics.
Field Installation Technician, Data Network Services, Greensboro, NC
April 1989 to August 1989
Installed DEC Ethernet and other LAN/WAN computer network systems. Pulled
and
terminated twisted pair and fiber optic cabling in new or existing
construction
conditions. Trained on aspects of network topology design. Used AutoCAD
application for final design renderings. Gained knowledge of specialized
AMP
tools and test equipment for "punch downs" and continuity checks.
MANUFACTURING EXPERIENCE
Pilot Plant Technician - R.J. Reynolds Tobacco Co. - Winston-Salem, NC
January 2001 to September 2003
Conducted trials and experiments pertaining to the manufacture of tobacco
products. Operated processes including tobacco expansion, casting and
flavor/polymer
extrusion. Complex equipment set-up, supporting cigarette manufacturing,
primary tobacco functions, and R&D. Extensive use of specialized tools
adhering to close tolerances and exact procedures.
Maintenance Mechanic, Tyco Electronics Inc., Colfax, NC
April 1998 to July 2000
Facility and equipment maintenance in a facility that produces twisted pair
and
fiber optic cabling. Troubleshot AC/DC motor controls, Siemens and Allen
Bradley PLC's and conventional relay logic. Other skills used: millwright,
general welding, hydraulics and pneumatics.
Production Foreman, Canplast, Greensboro, NC
March 1997 to April 1998
PVC extrusion of products for furniture industry
Tool and die experience. Extruder set-up and operate. Supervised a team of
five
Accountable for shift maintenance and meeting production levels
Production Foreman, Goelst Corp., Winston-Salem, NC
March 1995 to March 1997
Applied skills to specific applications for production and maintenance of
complex furniture manufacturing equipment.Provided facility welding, HVAC
support, sheet metal fabricating.
OTHER SELECTED ACCOMPLISHMENTS
Project Manager, Netsentinal Inc., Atlanta, GA
July 2000 to December 2000
Product development of server cabinets used to house electronic equipment
Generated/edited CAD drawings using AutoCAD. Responsible for domestic and
international shipments. Acted as liaison, coordinating logistics between
clients, manufacturer and sales force. Worked to implement standard
operating procedures and other technical writing in an effort to streamline
operations
Golf Course Starter - Carmel Country Club - Charlotte NC
September 2007 to December 2007
Customer service. Greet members and guest while informing them of course
conditions. Monitor pace of play. Cross trained in the retail golf shop,
booking tee times and sales of golf equipment/apparel.
EDUCATION
High Point University, High Point, NC
Business Administration, Management Information Systems
Graduated - Magna cum Laude - May 2005
Bolston Electronics Institute, Winston-Salem, NC
State Licensed Diploma - Electronics Installation, Maintenance, Repair
Graduated - Honors - May 1989
SKILLSET
Windows XP, Vista, Windows 7, 2003 Server, SQL Server, Exchange 5.5 and
2003
Administration, MS Office Suite, MS Project, SharePoint and SharePoint
Services.
Symantec Ghost. Cisco TCP/IP, Citrix Client Software, HTML, Macromedia
Flash, Java,
VPN Configuration/Support, Blackberry, iPhone, iPad and Android
setup/configurations.
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