Customer Service Sales
Resume:
Maryjane Miles-Baguyo
***** **** **. * ( Parrish, FL 34219 ( **********@*****.*** (
SUMMARY OF QUALIFICATIONS
. TOTAL COMBINATION OF 15 YEARS WORKING EXPERIENCE IN THE FIELD OF
MANAGEMENT, ADMINISTRATION, & CUSTOMER SERVICE
. Wide experience in Retail and Hotel Industries
. Wide experience in Admissions and business office in a healthcare
setting
. Proficient with Admission procedures, Medicare and Medicaid programs
. Ability to follow up efficiently with applicants and or Family members
. Ability to maintain hospital admission and discharge records
. Excellent computer skills and experience using a word processing
application;
. Able to communicate clearly, both verbally and in writing, and has a
Solid Customer Service.
. Thorough operational knowledge of various office equipment
. Proficient in UltraCare System, Epitome, Guestware, WinAI, RSI, &
Microsoft Office Applications
EDUCATION
Medical Transcriptionist/Coding (With Honors)
01-2011 - 07-2012
STRATFORD CAREER INSTITUTE
PROFESSIONAL EXPERIENCE
SALES ASSOCIATE 2011 -
Present
MOVADO
Ellenton, FL
. Ensure to have a strong commitment to delivering exceptional customer
service and possesses excellent interpersonal and communication
skills.
. Responsible for cultivating strong client relationships and assisting
with inventory
SALES ASSOCIATE 2011 -
Present
WHITE HOUSE BLACK MARKET
Ellenton, FL
. Meets company sales goals by utilizing sales techniques and
communicating product knowledge to the customer; recommends
merchandise selections or helps to locate or obtain merchandise based
on customer needs and desires.
. Performs various sales and register transactions including ringing
purchases, processing of cash or credit payments and counting money.
. Maintains an awareness of customers to both increase service levels
and reduce security risks; remains current on policies regarding
payment and exchanges, customer service, security practices, and other
applicable operations.
. Maintains knowledge of current sales and promotions; maintains pricing
and visual standards.
. Builds and maintains a solid customer following through clientele and
ward robing
. Maintains standards in merchandise handling, presentation, loss
prevention, and all other duties as directed by Management.
. Participates in visual directives including monthly store sets and
zone maintenance.
ADMISSIONS COORDINATOR 2010 - 2011
THE INN @ SARASOTA BAY CLUB
Sarasota, FL
. Carry out patient admissions and retention
. Coordinate issues pertaining to rehabilitation and associated care
. Educate patients and families about insurance policies and follow ups
including Medicare, Medicaid and other private payments
. Record patient information and assessing them for proper placement
. Relay information to new employees and perform training exercises
where necessary
. Established the primary contact with the possible resident, family
member or referral source
. Conducted tours with prospective residents and their families
. Guided residents through the approach process
. Worked mutually with managers and employees to ensure outstanding
customer service
. Maintained database to track leads and prepared reports
ADMISSIONS ASSISTANT/CONTRACT SPECIALIST 2007- 2010
WOODBINE REHABILITATION & HEALTHCARE Arlington, VA
. Recognized for my 98% Work Accuracy by the CEO of the Rehabilitation
Corporate Office.
. Responsible for ensuring those residents are admitted to the facility
in a professional and efficient manner with all required communication
provided and information / signatures obtained in a timely manner.
. Maintains accurate daily record of resident census that includes each
resident's level of care, room / bed assignment, and gender.
. Conducts admission interview / meeting with resident and/or
responsible party, fully explains all admission requirements and
procedures, and obtains appropriate information and signatures on
facility admissions documents.
. Determines new resident room / bed assignment based on bed
availability, level of care, and gender.
. Prepares new resident identification records, including face sheets,
in a timely manner in accordance with established facility protocol.
. Enters admission data in the facility resident information management
system (Ultracare) in accurate and timely manner.
. Communicates daily bed availability to all referral sources including
local area hospital discharge planning departments.
. Handling office supplies inventory, schedule office equipment repairs,
and responsible for postage accounts.
RECEPTIONIST 2007- 2007
. Scheduling meetings at the request of the directors and supervisors.
. Responsible for answering multi-line telephone system
. Greeting visitors in a courteous and helpful manner to ensure high
level of customer service
. Performing general clerical and data input duties as assigned
. Performing other administrative duties; i.e., make copies, answer
phones, coordinate office supply orders, etc
. Responsible for managing small amounts of cash in the administration
of petty cash and resident fund procedures
. Using business machines such as PC, copier, printer, fax, postage
meter
. Maintaining required records with great attention to detail and
accuracy
. Sorting out mails and deliver it to each recipients room
FRONT DESK SUPERVISOR 2005 -
2007
THE MORRISON HOUSE Alexandria,
VA
1. Assisted the Hotel Owner on travel arrangements, Business schedules,
itineraries, & contingency plans as well.
2. Maintained a high quality of customer service to meet the customer's
satisfaction for this 45 room, 4 Star, 4 Diamond boutique properties.
3. Assisted in the scheduling and ongoing training of staff of 16.
4. Monitored Average Daily Rates, room blocking, arrivals, departures,
guest amenities, room revenue and reservations.
5. Oversee all aspects of Kimpton in Touch and Guestware programs
including reporting.
6. Organized files/records of clients to ensure accurate information.
7. Applied aggressive sales techniques along with quality customer
services to ensure maximum sales effectiveness
8. Trained new hire employees in a high level performance to maintain
hotels image.
RESERVATION COORDINATOR 2002 - 2005
Omni Shoreham Hotel
Washington, D.C
9. Processed reservations for both local and national hotel.
10. Consistently met and exceeded office goals relating to call center
protocol and general performance.
11. Maintained and organized file/records of clients to ensure accurate
information.
12. Contributed to the departments "Top National" ranking in reservations
performance.
13. Recognized for outstanding commitment to customer services.
14. Entered group accounts into our reservations system.
15. Processed inbound reservation requests.
16. Processed travel agent commission payments.
RESERVATION AGENT 2001 - 2002
17. Maintained an arrival and departure reports.
18. Reduced the number of over-selling issues.
19. Posted deposits to account.
20. Processed FIT (Foreign Individual Travelers) Reservations.
21. Assisted customers with making, changing, or canceling reservations.
22. Processed 800 number reservation and faxed inquires.
23. Processed and researched travel agency commissions.
ASSISTANT MANAGER
1998 - 2000
Dillards (Finlay Fine Jewelry)
Pensacola, FL
24. Supervised associates in maintaining high quality of customer service
and resolve customer complaints.
25. Maintained daily inventory book.
26. Interviewed people for an opening position.
27. Provided daily, weekly, and monthly reports on employee performance.
SALES ASSOCIATE
1996 - 1998
Hecht's (Finley Fine Jewelry)
Waldorf, MD
28. Handled cash and credit transactions carefully to maintain accurate
balance.
29. Maintained and exceeded monthly quotas.
30. Certified Fine Jewelry specialist.
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