Customer Service Manager

Thea L. Jones

**** * ***** ** #*

Pasadena, Ca **107

Cell626-***-**** Home626-***-****

E-Mail Address: **********@*****.***

Objective: To obtain a challenging and rewarding position in a field

that will allow me to utilize administrative and educational skills

Experience

.05/2007 – Current

.CVS

Pasadena, Ca.

. Photo Supervisor, Develop edit and process photo.

. Customer Service, Upsell, maintenance, ordering, and

. Inventory Control

. Stock

. HIPAA Certified

8/2005- 2/2007

Temps on Time/Alert Communication

South Pasadena Ca

Customer Service / Call Center

. Regular Sales and Upsell

. Answer extremely high volumes of calls

. Verify Eligibility from Medical Facilities

1/2001- 3/2002

Managed Health Network

Los Angeles Ca

Intake Specialist/ Special Handling Unit

. Respond to telephone inquires concerning members benefits information

and provide

referrals to the providers according to MHN standards. Locate

psychiatrists in rural counties, Set Single Case Agreements. Back up eligibility and Claims departments, Ensure

accuracy information to clients before member is passed on to the Clinical Case

Manager

1995-2000 J P L Children Educational

Center La Canada Ca

. Encourage and prepare young children for their scholastic and

academic world

1994-1995

Pic $ Sav Pasadena Ca

. Store set up

. Seasonal, store set up, inventory control, and closing

1987-1988

Lane Bryant Pasadena Ca

Assistant Manager

. Opening store, scheduling, inventory control, banking,

merchandising customer service

and closing store

1978-1987 J W Robinson’s

Los Angeles Ca

Customer Service Representative

. Answer extreme high volume calls from customers, sales,

and shipping order. Research and

review customer complaints and inventory

control

Qualifications

. Customer service

. Clerical, including data entry, filling and typing

. Programs: Microsoft Word, Excel

. Telephone. Faxing and photocopying

. Self starter, motivated learner detail oriented and

team player

. Dependable

Education

1994-1995 Pasadena city college

Pasadena Ca,

. Psychology 21

. Early childhood Education 10, 116, 120

1975 - 1979 Pasadena High School

Pasadena Ca

. Regional Occupational Program

Contact this candidate