Customer Service Power Plant
Resume:
REBECCA LYN MERGENER
Temporary Address:
Apartment D9
Mt. Pleasant, MI 48858
Phone: 517-***-****
*********@*****.***
Personal Summary:
Recently graduated with degree in Communication Disorders with a desire to move into a license in
Speech Pathology. Team oriented with the ability and willingness to learn. Proven track record of
dependability and cooperation with strong organization skills. Special interest in working with the senior
population.
Education:
Central Michigan University, Mount Pleasant, Michigan - Graduated with a grade point average of 3.37
in May 2013.
Earned a Bachelor of Applied Arts in Communication Disorders and a minor in Gerontology.
Employment History:
Michigan Department of Transportation, Mount Pleasant, Michigan
Administrative and Maintenance Assistant May 2012 to Current
Assisting maintenance personnel in the up keep of the Mt. Pleasant T.S.C building, the yard and the
flower beds. Also, answering phones, helping customers with questions and filing paperwork.
JCPenny, Mount Pleasant, Michigan
Sales Associate May 2012 to October
2012
Assured that the needs of the customers were met, operating cash register assuring that the
customers purchases were accurately accounted for.
Take me out to the ball game, Inc. (Lansing Lugnuts Minor League Baseball Team) Lansing, Michigan
Concessions Worker
April 2009 to August 2009, April 2010 to August 2010 and April 2011 to August 2011
Represented the company to the public in a professional manner. Hired back for three consecutive
summers. Operated assigned food concession stand. Managed cash, fulfilled customer’s requests in a
timely and polite manner, prepared work station for service, cleaned work station at the completion of
shift, took inventory.
Michigan State University, East Lansing, Michigan
Student worker
June 2011 to August 2011
Assisted maintenance personnel in the up keep of the T.B. Simon Power Plant. Purchased various parts
and equipment as directed from various vendors in the area.
Skills:
Software: Microsoft Word, Excel and Outlook
Organizational skills
Customer Service skills
Ability to handle multiple tasks and priorities
Strong communication skills
Activities and Memberships:
Active Member of the Speech Language and Hearing Club at Central Michigan University
Active Member from 2010 to 2013
Activities include:
Raising money for cochlear implant patients that cannot afford one
Job shadowing of Speech Pathologists and Audiologists
Helping to prepare for getting into and completing Grad School
Active Member of the Gerontology Club at Central Michigan University
Active member from 2009 to 2013
Services include:
Going to nursing homes in the area and doing activities with the residence
Raising money for the Nursing homes
Eaton Rapids Leo’s Club - High School Service organization affiliated with the Lions Club
Active member from 2005 until 2009
Elected Vice president for 2007-2009
As Vice President I was responsible for scheduling meetings and scheduling service projects.
Service projects included:
Cleaning elderly people’s lawns
Making dinner for the Ronald McDonald House
Packing backpacks for underprivileged children
Buying Christmas gifts for children in the homeless shelters
Baking cookies for the elderly
Varsity and Jr. Varsity Softball (Elected Captain- sophomore year)
Varsity and Jr. Varsity Volleyball (Elected Captain - senior year)
Jr. Varsity Basketball
Member of the Eaton Rapids National Honors Society junior and senior years of High School.
References available upon request.
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