Sales Customer Service

Colette Shouger *** Gibson Drive #**** Roseville, CA 95678 916-***-**** *******.*******@***.***

Career objective

Looking for a job with an established and well known organization where I can utilize my skills and knowledge for the welfare of the organization.

SUMMARY OF QUALIFICATIONS: • Highly skilled in dynamically maintaining an efficient workflow of all office processes • Well experienced in operating computers including use of Microsoft E-mail and Word •Have the Highest degree of Integrity with a stellar record of maintaining confidentiality. • Proven ability to establish and maintain good working relationships • Proficient in managing paperwork to & getting approvals from higher management on all financial deals • Exceptionally vigilant in handling selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales. • Through understanding compliance with the company’s vision & values in all interactions with customers, co-workers and suppliers • Proficient in continuing relationships with a variety of the nation’s top lending institutions • Substantial capability of selling extended warranties, aftermarket products and insurance coverage to customers

OTHER SKILLS • Studious and attentive • Dynamic and organized • Excellent interpersonal skills • Conscientious and persistent

KEY ACHIEVEMENTS • Completely enhanced customer satisfaction during the entire experience • Secured and finalized transactions in a legal and ethical manner while maintaining high productivity level • Provided Excellent Customer Service

EMPLOYMENT HISTORY 2010 2012 Auto Nation – Roseville, CA Automotive Financial Services Manager • Contracted deals • Maintained proper lender communication

• Logged all deliveries accurately and in a timely manner • Maintained chargebacks at an acceptable level • Verified all customer signatures • Copied all non-prime documents • Confirmed customer vehicle deposit receipts • Assisted the sales team in structuring deals

2008 2010 BMW Dealer Sales – Roseville, CA Auto Sales Consultant • Demonstrated vehicles, including going on test drives • Introduced the customer to the finance associate • Established personal income goals that were consistent with the dealership standards • Sold vehicles • Attended weekly sales meeting with the sales manager regarding objectives, planned activities, reviews and analysis • Maintained customer information in a contact management system

2007-2008 Hilton Garden Inn – Roseville, CA Night Audit • Functional knowledge of maintaining financial controls and compliance • In depth knowledge of nigh audit bank control • Demonstrated ability to ensure quality service is provided to all guests • Able to prepare daily statements

2001-2007 Pacific Rubber & Packing- San Carlos, CA Administrative Representative • Account Acquisition and Retention • Lead Qualification & Generation • Calendar maintenance, meeting coordination and screening calls. Complex international travel arrangements, accurate expense reporting. Visa, Passport and other document preparation.

•Reviewed all incoming correspondence; determined significance and appropriate action to be taken. Prepared highly confidential material and information concerning acquisitions, mergers and personnel matters; maintained current records on officers and directors.

Inside Sales Representative Initiate and close sales for a leading supplier of industrial supplies. Expand customer base within the Bay Area, territory. Build relationships with key decision makers and match customers and businesses with the right solutions for their needs.

Career Achievement:

Increased sales at competitor s expense after assessing competitive market, Maintained responsibility for in-store promotional activities and advertising materials.

Acknowledged for sales excellence on numerous occasions.

Received Sales Associate of the Month award and numerous customer accolades.

Developed and implemented strategic initiatives that optimized sales levels.

Surpassed sales objectives on a regular basis.

Trained newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.

Led business development functions, which resulted in expanded customer base.

Education:

Mills High School

Millbrae, Ca

CSM

College Of San Mateo

Business/Administration

Autonation

Finance Certified

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