Customer Service Project

Tawana Carter-Chitambira

*** ********** ** **********, ** 75081

972-***-****(cell) ******************@*******.***

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Objective: To obtain a challenging positions with a reputable organization allowing

me to utilize me customer service experience while also allowing me the

opportunity to grow and advance within the organization as well.

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Experience:

Texas Workforce Commission Richardson, TX

Employment Relations Unit May-2011 to Present

• Disseminates information regarding Workforce Development; which may include special and Supportive

Services.

• Conduct preliminary client’s interviews, assist customers with their resume.

• Post jobs for Employers who list open position onto Work in Texas.com database to post open positions.

• Monitor the progress of Employer job posting once placed in database to assure qualified candidates are

found.

• Review customer Resume matching the Job Seeker with respected Employer.

• Troubleshoot new and current user through the database step by step to operate the Work in texas.com site to

help with job search, and or Employer posting position.

• Successful track record in placing candidates with Employers seeking qualified candidates

Texas Workforce Commission-( Innis Momentum) Richardson, TX

Client Service Administrator April-2009 to May-2011

• Provide administrative support to Project Director, Coach Supervisor, Coaches and Job Lead Generators.

• Serve as resource for questions, problems and needs pertaining to the Momentum! Project such as conference

rooms scheduling, technical issues, participant Career Master Boot Camp and Career Councils.

• Manage the Career Councils scheduling process and associated logic's.

Assist the Project Job Lead Generators with administrative support as needed

Texas Workforce Commission Richardson, TX

Workforce Dev Tech III August-2005 to April-2009

• Employment Consultant in Employment Service’s assisting job seekers with employment goals and job search.

• Provide overview to public and job seekers regarding services available at the center; assist job seekers with

data entry of individual history and profile into Work in Texas data base system.

• Provide employment counseling, resume assistance, and helping to identify barriers to successful employment

placement.

Spherion Staffing Comp. (Nationwide Insurance) Richardson, TX

Office Assistant May-2002 to July-2004

• Data entered document for auto claim customers with open and closed auto claims; documented data to

update Customer's account information.

• Scheduled appointments daily for Customer have to have and their vehicle estimated due to auto damage.

Spherion Staffing Comp. (State Farm Insurance) Dallas, TX

Administrative Assistance June-2001 to May-2002

• Performed routine clerical and administrative functions such as scheduling appointments, organizing and

maintaining paper and electronic files, and provided information to callers.

• Compute, classified, update, and recorded numerical data to keep financial records complete and accurate.

Enter electronic customer’s payment for approval.

Education: University Of Phoenix Dallas, TX

Associate-Currently attending 2009-Currently Attending

References: Available upon request

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