Medical Assistant Customer Service
Resume:
Elizabeth Lugo
Fresno, CA 93722
Home: 559-***-****
E-Mail: *********.********@*****.***
JOB OBJECTIVE:
To secure a position that will be challenging and where my meticulous skills and amiable personality can
contribute to the growth of the organization.
HIGHLIGHTS OF QUALIFICATIONS:
• Loving, sympathetic, and compassionate in caring for the needs of others on an ongoing daily basis.
• Diligent, reliable, and responsible in carrying out personal duties to others.
• Diplomatic and flexible; functions effectively with a wide range of personalities.
• Consistent self-starter; works well independently with minimal supervision.
• Cooperative, friendly, enjoys participating as part of a group to help meet goals.
APPLICABLE SKILLS:
Great Customer Service Skills Multi-line phones Microsoft Office Suite Cashier
Bilingual English/Spanish General Clerical Work Responsible Flexible
Certified Medical Assistant Team Player CPR Certified IC Charts
SUMMARY OF EXPERIENCES:
Recorded patients' medical history, vital statistics, or information such as test results in medical records.
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Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
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Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
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Showed patients to examination rooms and prepare them for the physician.
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Explained treatment procedures, medications, diets, or physicians' instructions to patients.
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Answered telephones and directed calls to appropriate staff.
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Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
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Operated office equipment, such as voice mail messaging systems, and use word processing,
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spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case
histories, or medical records.
Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
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Received and routed messages or documents, such as laboratory results, to appropriate staff.
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Compiled and record medical charts, reports, or correspondence, using typewriter or personal computer.
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Transmitted correspondence or medical records by mail, e-mail, or fax.
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Maintained medical records, technical library, or correspondence files.
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Filed and maintained records; completed follow ups and referrals; took down patient chief complaints.
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Protected the security of medical records to ensure that confidentiality is maintained.
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Reviewed records for completeness, accuracy, and compliance with regulations.
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EMPLOYMENT HISTORY:
Camanena Health /Ultimate Staffing Agency Medical Assistant Madera, CA 09/12-
10/12
Spruce Multi Specialty Group Medical Assistant Fresno, CA 03/11-05/11
Sal’s Mexican Restaurant Server/Manager Madera, CA 03/00-
10/10
EDUCATION:
Madera High School Diploma Madera, CA
San Joaquin Valley College Associates in Applied Science Fresno, CA
REFERENCES: Available Upon Request
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