Customer Service Health
Resume:
Latrecia Richardson
Selma, Alabama 36701
*****************@*****.***
Career Objective
To become a part of a structured company where I am able to utilize my knowledge and professional skills as well as an opportunity to advance my skills.
Education
Master of Arts, Professional Counseling, cum laude, April 2013
Amridge University
Montgomery, Alabama
Bachelor of Arts, Psychology, December 2007
University of South Alabama
Mobile, Alabama
Experience
Graduate Counselor Intern, June 2012-April 2013
Huntsville Hospital
Huntsville, Alabama
• Completed Practicum and Clinical Training
• Documented therapy notes using Health System database
• Documented notes in medical charting
• Facilitated psycho-educational groups
• Discussed medication compliance with patients
• Evaluated patient’s response to care
• Provided group/individual counseling to clients on Behavioral Health Unit, Behavioral Health Crisis Unit, and Behavioral Health Geriatric Unit
• Counseled patients on issues regarding substance abuse, various mental illnesses, relationship matters, and life skills
• Discussed discharged planning and follow-up care
• Provided community resource information
• Conducted behavioral assessments to patients
Legal Secretary, January 2008-June 2012
Mobile, Alabama
• Updated clients on case status
• Generated motions, briefs, correspondence, and other legal documents for attorney
• Administered intake interviews with new clients
• Managed invoices, billing, and financial statements
• Coordinated appointment calendar
• Filed documents with appropriate legal departments
• Copied and Faxed documents
Educational Assistant, 2007-2008
Selma Disabilities and Child Advocacy Center
Selma, Alabama
• Provided individual and small group tutoring to individuals with intellectual disabilities, special needs, or behavioral problems
• Taught job training skills to teens and young adults
• Implemented daily support, supervision, and mentoring
• Attended mandatory in-service training, meetings, and workshops
Student Assistant, Psychology Department, 2006
University of South Alabama
Mobile, Alabama
• Used computer software to assist in basic literacy skills/teachings
• Administered computer based reading test
• Documented scoring and participant progress using computer software
• Provided tutorial services
• Implemented research-study for professor
Peer Health Educator, 2005-2006
University of South Alabama
Mobile, Alabama
• Conducted health seminars to groups of students on campus
• Provided vital information to community regarding health related issues
• Involved in campus, volunteer, and community work
• Received member of the month certificate
• Assisted with conducting seminars and programs informing the public about health education on campus and at community functions
Professional Organizations
• American Mental Health Counselors Association, May 2009-present
• American Counseling Association, May 2009-present
• National Alliance on Mental Illness, March 2010-present
• National Notary Association, November 2010-present
Skills
• Excellent Interpersonal Skills
• Excellent Communication Skills
• Excellent Customer Service Skills
• CPR Certification
• Notary Public
• Internet
• Microsoft Office, Word, Powerpoint
Contact this candidate