Customer Service Manager

` Objective

To obtain a property manager position, utilizing fourteen years of

experience, and my ambition to become successful.

Key Strengths

. Staff Leadership and Supervision

. Budget Management

. Accounting Operations

. Program Management

. Relationship Building

. Project Management

. Customer Service Excellence

. Client-Vendor Management

. Capital Improvements

Professional Experience

KW PROPERTY MANAGEMENT

Clearwater, FL

Portfolio Property Manager June 2012-February 2013

. Managed 3 luxury condominiums associations, 600 units

. Prepare budget planning as well as annual operating and capital

expenditures

. Scheduled and oversee large capital improvement projects

. Processed delinquencies and unit owner complaints in accordance with

the Declaration and By-Laws and Rules and Regulations

. Oversee office staff and maintenance department

UNITED DOMINION REALTY

Clearwater, FL

Assistant Community Director / Leasing Consultant July 2011-June 2012

. Assisted in managing 2 luxury apartments communities

. Prepared weekly Leasing Reports

. Provide marketing strategies and handle resident retention

. Oversee office staff and maintenance department

Atlantic & Pacific Management Tampa, FL

Assistant Property Manager / Business Office Manager / Leasing Consultant

Sept 2010-July 2011

. Assisted in managing luxury apartments and condominiums, 1000 units on 56

acres

. Prepare budget planning as well as annual operating and capital

expenditures

. Provide strategic leadership and direction with proper training

methodology

. Manage current and new hire employees

Parkway Realty Services Inc Maitland, FL

Property Administrator June 2009-July 2010

. Maintained three commercial real estate buildings approximately 560,000

sq ft.

. Organized and maintained customer, property, and vendor files

. Collected competitive bids for property projects and verified insurances

. Processed account payables/receivables and generated monthly billing

statements for customers

The Building Group Chicago, IL

Assistant Property Manager April 2008-March 2009

. Assisted in maintaining a multi-site building portfolio of 40 condominium

properties

. Processed delinquencies and unit owner complaints in accordance with the

Declaration and By-Laws and Rules and Regulations

. Executed excellent customer service between Board Members and residents

. Prepared information for and took meeting minutes for the Board of

Directors Meetings and Annual Meetings

Certifications

CAM Florida License #38025 Florida Notary Public Grace Hill- Fair

Housing

Technical Expertise

One Site Microsoft Suite TOPS

Yield Start Yardi Vaultware

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