Process Project

Sanjiv Arora

Phone: 704-***-****

Email: **********@*****.***

Career Summary: Dynamic project management and instructional design

professional with a demonstrated record of success

developing and implementing process designs to improve and

streamline business processes and requirements. Meticulous

expense and resource tracking and control. Highly

self-motivated and geared for outstanding performance and

delivering excellence in fast-paced and dynamically

changing environments.

Demonstrated skills in organizational development,

strategic planning, product development and project

management. Broad technical background ranging from IT

infrastructure to web and multimedia product design and

development.

Technical Skills: MS Office, MS Publisher, MS Project, MS Visio, MS

SharePoint, FileNET, SAS, Aris, Adobe LiveCycle, Auto

CAD, CaseWise, Adobe PhotoShop, Adobe Acrobat, FACSys,

WRQ Software, Windows, Unix, Novell, Citrix, Quality

Center, Clarity, Data Mapping, Data Analysis,

Business Requirements Documentation, Process Design

and Reengineering. Also have knowledge of Hardware,

Servers, Routers, Switches, High Speed Scanners, Zebra

Bar coding Software, Creating Workflows in SharePoint,

Networking, MOLP and Licensing programs, Printers and

extensive experience with Macintosh Systems.

Accomplishments: GCCBIT - Consolidating various Processes in and

Creating a Common Process and BRD.

Corporate Treasury - Developing and Implementing

Policies and Procedures, PMO Reporting for LaSalle

Transition.

MyWork - Redesign the entire MyWork process.

Pricing Strategy and Balance Sheet - Perfect score on

Toll Gates

PROFESSIONAL EXPERIENCE

Wells Fargo - Charlotte, NC (July 2012 - April 2013)

Change Consultant / Business Analyst - Operations

. Creating Project Reports, Timelines, BRD's, FSD's and Training

Documents for different Lines of Businesses for IntelliMatch 9.1 from

8.1 upgrade for different Phases.

. Creating Process Maps and Creating Certification Procedure Documents

for various processes.

. Pulling reports from IRIS, IntelliMatch, Snapshot and Report Manager

and validating balances.

. Evaluate current procedures and defining the business needs for each

individual procedure.

. Creating detailed process and procedure based on

roles/responsibilities.

. Update Project Status reports.

Bank of America - Charlotte, NC (January 2012 - March 2012)

Sr. Business Analyst -Technology

. Creating Project Reports, Timelines,

. Designing Workflows, Validating and Exporting to SharePoint.

. Gap Analysis and Consolidating various Processes and Creating a Common

Process and BRD

. Creating Process Maps and Creating Certification Procedure Documents

for various processes.

TIAA - CREF Charlotte, NC (September 2011 - November 2011)

Change Consultant / Business Analyst - Operations

. Creating Process Maps and Gathering Requirements for Line of Business.

. Creating Workflows in SharePoint Designer.

. Conducting Helix Sessions to develop detailed process maps.

. Creating High Level Design and Low Level Design documents.

. Developing Policies and Procedures documents.

. Developed detailed Action Plans and Timelines.

. Creating Status Reports.

Wells Fargo - Charlotte, NC (March 2011 - August 2011)

Change Consultant / Business Analyst - Canada Technology and Operations

. Creating Process Maps and Creating Requirements as per OSFI

regulations for Regulatory Reporting.

. Finalize plans for support of AFS booked loans.

. Finalize detailed process, roles/responsibilities with Loan Centers.

. Complete Test Planning and Preparation.

. Review and Create LOB's Status reports.

. Review Detailed Processes with LOBs and include 'Canada Branch

requirements' including Legal, Compliance and Risk Processes.

Bank of America - Charlotte, NC (June 2010 - December 2010)

Process Design Consultant - GCCBIT

. Creating Role based Process Maps, Creating Workflows and Creating

BRD's for various Lines of Business.

. Designing Workflows in Visio, Validating and Exporting to SharePoint.

. Gap Analysis and Consolidating various Processes and Creating a Common

Process and BRD.

. Creating and updating High Level Design and Low Level Design.

. Testing and Updating the process for "Maximo" fields, Reporting and

Timeline Analysis.

. Developing and Implementing Policies and Procedures.

. Requirements gathering to map Roles and Responsibilities to Process

Flows and work streams.

. Building a Dashboard for reporting to Senior Managers to review open

incidents and the time taken to resolve them.

Process Design Consultant / Business Analyst - AML (January 2010 - June

2010)

. Creating Process Maps and Gathering Requirements in compliance with

OCC regulations, for various Businesses Domestic and International.

. Creating Workflows for Review and Tracking in SharePoint.

. Conducting JAD Sessions, Consolidating various processes.

. Creating and updating High Level Design and Low Level Design.

. Develop and maintain Project Plan and Testing Plan, Reporting Testing

results.

. Developing and Implementing Policies and Procedures.

. Develop Detailed Action Plans and Timelines.

. Reporting for Sr. Management to show if all the work-streams were

compliant. i.e. Dashboards, Status Reports.

Process Design Consultant / Business Analyst - GFSI (March 2009 -

December 2009)

. Creating Process Maps and Gathering Requirements for various

Businesses Domestic and International.

. Building Requirements and Process Mapping for SWIFT Codes for

International Transfers.

. Testing and Updating / Modifying SWIFT rules in Test and Production

Environment.

. Working closely with compliance partners and signoff at various

stages.

. Conducting JAD Sessions, Consolidating various processes.

. Creating and updating High Level Design and Low Level Design.

. Testing and Updating Quality Center.

. Various parts of the bank preform the same task in different ways.

Identifying the tasks and finding common ground so the tasks are

performed in a same ways and on the same platform across the bank.

Business Analyst - Corporate Treasury (June 2008 - January 2009)

. PMO reporting for LaSalle Transition including PowerPoint

presentations for Senior Management.

. Consolidating and creating 4 blockers for senior management for

various projects both domestic and international on the LaSalle

transition.

. Building Requirements using the Enterprise Change Management System

(ECMS) and Detailed Process Maps.

. Updating action items and following up with various Business Partners

and Vendors for LaSalle transition projects.

. Working with different tools, Conducting JAD Sessions, Gathering

Requirements and working with Business Processes and updating them to

ensure Business Continuity and Contingency Planning.

. Building Project Plan, Process Design and Requirements for Data Center

Migration.

Business Analyst - Reverse Mortgage (August 2007 - June 2008)

. Creating Process flows, BRD, Process documentation using Enterprise

Change Management System (ECMS).

. Reviewing customer statements (error proofing process).

. Reviewing and proof reading both Reverse Mortgage (Senior Equity and

Broker) websites.

. Maintaining Project Plan and Coordinating with technology and business

partners in launching the Reverse Mortgage websites.

. Process design during transition of Seattle Mortgage. Creating Current

Process Flow and Portfolio Reconciliation,

. Tax and Insurance Setup procedure and Insurance Process and

Procedures.

. ALS process for customer statements and Change and Improve ReverseWare

Process for UAT.

Process Design Consultant - Corporate Work Place- MyWork (March 2007 -

August 2007)

. Re-engineering the MyWork process.

. Evaluate current business process. Define the business needs for each

individual Line of Business (VOC), CTQ's, Completed Gap Analysis and

FMEA.

. Completed Define, Measure, Analyze phases as per Enterprise Change

Management System (ECMS) Process.

. Survey, Space and Site analysis Data Mapping.

. Develop multiple paths for MyWork enrolment.

. Develop new process for Business Engagement.

. Facilitated Helix Design Sessions.

Process Design Consultant / Business Analyst (December 2005 - March

2007)

Pricing Strategy and Balance Sheet

. Engage business partners to evaluate current business process, define

the current business needs to build a future state.

. Translate the business needs to process flows and business

requirements, using SSCP (Six Sigma Change Process) 3.0 end-to-end

project management process methodologies.

. Completed Define, Measure, Analyze and Improve phases and Control

Phase. Scored very high on the Toll Gate's including a perfect score

of 100% three times.

. Managed cross-functional team projects. Design and improve process

designs created current and future state (process flows and business

requirements).

. Completed Gap Analysis, FMEA, HLD and LLD on other interrelated

projects.

. Data Analysis and Mapping.

. Facilitated Helix Design Sessions

. Supported projects relating to corporate change initiatives impacting

multiple business units, product lines, or business processes and

projects that require cross-divisional coordination and communication.

. Provided analytical support for change initiatives. Developed and

revised project materials and maintained project documentation.

. Provided numeric and graphic design support. Recommended improvements

in project deliverables and completed Impact analysis.

. Supported in preparing BRD's and Process Maps on portions of other

projects (MBS - Financial Transparency, Mortgage Network New Broker

Platform and MIS)

Process Design Consultant / Business Analyst - (May 2005 - December

2005)

Correspondent Lending Project Bulk and Flow

. Co-coordinating with Various Departments & Subject Matter Experts,

Information Gathering.

. Helix Design Sessions for Process Designs.

. Detailed Documentation of all Business Processes, Process Designs and

Business Requirements.

. Documentation for approval & sign off at various stages.

. Worked very closely with Subject Matter Experts to resolve issues and

build Business Requirements.

. Managed Action Items & Issues List (TAR).

. Implementation of an integrated end-to-end Process using SSCP (Six

Sigma Change Process) project management methodologies.

Business Analyst - GCBIT (September 2004- May 2005)

. Facilitating Helix Design Sessions,

. Creating Process Design and Business Requirements Documents.

. Detailed Documentation and Implementation of Imaging & Indexing

Commercial Real Estate Legal, Financial, Insurance & Tax Documents.

. Conversion of Confidential legal documents and Investor Reporting,

. Technology Build & Cost Analysis.

. Financial Data Analysis.

.

Awards Received

Unix University, 3com 3Star Training, Network University, WAN University,

Compaq Sales Certification, Cisco University, Citrix Training, Intel

Training Fujitsu Hard Drives and Scanner Training

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