Customer Service Manager
Resume:
H i, I'm Meg Strout. I Connect People.
***.******@*****.***
Tyler, TX 75703
Work History
Crown Motor Company - 2011-2013
Internet Manager
Created quality follow-up systems and intelligent automation
Wrote automated templates that increased the customer response rate by
roughly 34%
Designed and published magazine ads for local magazines and charity
events
Establish and manage various social media profiles
Managed and trained Internet Salespeople increasing online lead return by
31%
Customer service and issue resolution.
Saks Fifth Avenue - 2011
Sales Associate
Catered to elite clientele, sold luxury and helped run high-end charity events
Cultivated an in-depth, working knowledge of quality brands, their history and an eye
for compiling outfits
M eg Strout Consulting - 2007-2011
Creating fresh, out-of-the-box ideas for campaigns
Setting up and managing social profiles simply, logically and effectively
Teaching social time management principles for maximum efficiency
Building interaction online between companies and their consumer base
Teaching basic and advanced online marketing tutorials
Crowdsourcing opinions and new ideas for my clients
Promoting and hosting charity events
Photographing, editing and tagging events online
EveryCarListed.com - 2008-2010
Online Brand management
Social SEO targeting specific pages using video, copy-writing, and tagging
Operating a corporate blog
Was the social face of the company
Consulted on social media strategy and SEO for The Yellow Pages
.Pine Cove Christian Camps - 1999-2007
L ived and taught excellence in customer service
Work crew director in charge of all meals, cooks and wait staff
T rained weekend staff and 100 summer staff each year
Barn manager supervising staff of 20 and all horsemanship activities
Taught team-building classes for both children and adults
Projects
BIL Conference – 2013 - Present
Manage and run the 1100 person conference on emerging technology,
healthcare and media.
I coordinate venues, insurance, sponsorships, non-profit and incorporation
status, volunteers, marketing and speakers
Coordinate events and activities surrounding the conference, such as cocktail
parties, excursions, negotiate block room rates, parking rates and travel rates
for attendees.
Provide technical support to speakers, including, but not limited to Power
Point help, and assisting with specific setup.
B IL:PIL - 2009
The first large scale, community driven medical conference
F irst year had 600 attendees and 3,000 people watching the online
broadcasts
Founder and Director of Marketing
Media Leaders - 2010
Worldwide events hosted for influencers in traditional and new media
Member of the Austin organization and planning team
Young Women's Roundtable - 2010
Paired ambitious young businesswomen with mentors
Held events centered around career development
Marketing Director and Photographer
Education
Tyler Junior College - 2004-2006
Business major
Created an Elementary school program that was accepted by local public
schools.
Took 2 years of Latin, 2 years of French, and a year of Spanish
The Forge Leadership Institute - 2006-2007
Studied aspects of leadership in nonprofits, large, and small businesses
One-on-one mentoring by nationally recognized speakers
Organized programs for nonprofits that are still being implemented today
Became a team-building instructor
Texas A&M - 2007-2009
Speech Communication major
Business minor
Founder and Finance officer of a recognized student organization called
ARTISTS
Managed a house lease and a 4 semesters of emotional roommates.
Consistently held a job during my College years, and managed my studies
and workload successfully.
O ther Skills
Featured in nationally sired SoBe commercial in 2010
Magazine and ad design for print publications
Co-hosted an online tech radio show
Gave a series of presentations to groups of dealers
Hosted webinars on social media, branding, physical advertising and mobile
marketing
Co-taught Salsa Dancing classes
Adobe Lightroom, Photoshop, Microsoft Office, and various other creative
and office oriented utilities
Was the MC for a fashion networking function
Proficient in car dealership software such as Reynolds and Reynolds,
V inSolutions, NADA
Hosted the first “Tweet-up” in the city of Tyler boasting 34 attendees in
2007
I f you would like more detail on past experience, or references, I would be
happy to provide them.
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