Customer Service Maintenance

Barrett D. Smith

*** ***** ****** – *st FL Irvington, NJ 07111 862-***-**** *********@*****.***

Communications – PBX Technician

Objective

Seeking a position with an organization offering long term career and advancement opportunities in which my

experience and training can be fully utilized. Highly skilled telephone technician with broad knowledge in installation and

troubleshooting. Proficient in supervisory and training skills; experienced in maintenance of fiber data networks.

Summary of Qualifications

Dedicated professional with 28 years of direct experience in the installation, maintenance and repair of

telecommunications equipment. Highly skilled PBX technician with broad knowledge in all areas of public and private

sectors.

Equipment Experience

SL1 Installation & Repair SL1 Maintenance & Engineering – SL1 / X2 Maintenance & Repair – Nortel Option 11 Installation –

Cable CAT III IV V VI – Fiber Optics – DID TIE

Education & Professional Development

Direct TV

SCBA Certified in satellite installation

Bronx Community College New York, New York

Electrical Engineering 1 year

Course of Study – Basic telephone installation and repair; 2500 – 30 button – call directors

Northern Telecom Training Center Plano, Texas

Course Certificates Awarded in: SL1 Installation, Repair, Maintenance and Engineering, SL1/X2 Maintenance and Repair,

Nortel Option 11 Installation

Professional Summary

Direct TV Multiband Piscataway, New Jersey 06/2012 – Present

Certified Satellite TV Installer

Responsibilities:

• Installation and maintenance of Direct TV products, inclusive of satellite dishes, receivers & associated cabling

Johnson Communication Inc. North Arlington, New Jersey 07/1991 05/2010

PBX Telephone Technician

Responsibilities:

• Installation of all cabling CAT III, IV, V, VI and fiber, associated hardware, RJ45, fiber termination and ladder racks

• Planning and implementing of building both MDF and IDF’s

• Systems installation and programming of 1A1, 1A2, Norstar and Meridian (Option 11) systems from voicemail and

call pilot

• Testing and maintenance of all lines: Centrex, DID, TIE, A1 (meet/meet lines) as well as MDF and IDF closets

• Performed customer service requests to move or change up to 30 people, repair and replace parts and software

• Routine maintenance of cable records

Volt Information Science Syosset, New York 06/1985 – 06/1991

PBX Telephone Technician

Responsibilities:

• Installation and termination of al cabling and associated hardware, including planning and implementing

• Installation and maintenance of all systems: both 1A1, 1A2, electronic key, C Panasonic, Siemens, Mitel Pbx

and Toshiba

• Installation and testing of all lines: 2WEM, 4WEM, DID, CO (loop and ground start), V Band and ring down CKTS

Northern Telecom New York, New York 06/1979 – 09/1985

PBX/Telephone Installer

Responsibilities:

• Installation and termination of all cabling, both stations and feed

• Planning and building of MDF and IDF’s

• Installation and maintenance of all Nortel products, from station to PBX

References forwarded upon request

Contact this candidate