Customer Service Administrative Assistant
Resume:
Gracemarie Gaul
**** ********* *****, *******, ** 32810 Home: 407-406-
******@*****.***
Professional Profile
Possess excellent time management and adaptation skills, very organized,
responsible with an attention to detail.
Organized and takes initiative to be a leader, very logical, precise and
analytical, able to work unsupervised or in a team environment. Experienced
in use of Microsoft Windows, Office and Power Point.
Qualifications
? Results-oriented ? Proficiency in consumer
relations
? Client/patient-focused ? Quick learner
? HIPPA Compliant ? Computer proficient
? Creative Problem Solving
Relevant Experience
Customer Service
. Handled clients/patients effectively by identifying needs, quickly
gaining trust, approaching complex situations and resolving problems to
maximize efficiency.
Administration
. Scheduled patients for all services including: nursing, physical
therapy, occupational therapy, speech therapy, home health aide and
medical social worker.
. Communicated with all services involved with the patient's care
regarding progress as well as extension of additional services needed.
. Process nursing and therapy payroll.
. Verified contract therapists invoices.
. Strong understanding of Medicare and private insurance process
. Handled patient information with confidentiality and respect
Experience
Administrative Assistant
March 2008 to April 5, 2013
Community Home Health Services - Winter Park, Florida
Assisted in all areas of administrative work including data entry,
receptionist duties, file organization, research and development. Scheduled
patients for in home therapy including Physical, Occupational, and Speech.
Processed payroll and invoicing. Followed-up with therapists regarding
patient improvement. Processed physician orders and ordered durable medical
equipment.
Demonstrate knowledge of HIPAA Privacy and Security Regulations by
appropriately handling patient information. Record and file patient data
and medical records.
Kitchen and Bath Designer
April 2006 to June 2008
The Home Depot - Winter Park, Florida
Consulted with buyers on preferences, budgets, layouts, styles and designs,
and using creativity, imagination, and knowledge of design and materials,
created a personalized suite of cabinetry and appliances aimed at exceeding
each customer's unique expectations. Position required mastery of advanced
customer service skills, such as exceptional communication, critical
attention to detail, immeasurable patience, and aesthetic and mathematical
creativity.
Pharmacy Technician/Insurance Specialist
November 2004 to April 2006
Axium Healthcare Pharmacy - Lake Mary, Florida
Completed patient prescriptions as ordered by physician. Filled syringes
with the appropriate dosage as ordered. Labeled all medications with proper
dose, name of medication, lot number and expiration date.
Verified patient insurance coverage. Contacted patients to explain any co-
pays due before shipping medications. Tracked delivery medications.
Answered multi-line phone system and maintained medical records.
Kitchen and Bath Designer
July 2000 to October 2004
The Home Depot - Lake Mary, Florida
Consulted with buyers on preferences, budgets, layouts, styles and designs,
and using creativity, imagination, and knowledge of design and materials,
created a personalized suite of cabinetry and appliances aimed at exceeding
each customer's unique expectations. Position required mastery of advanced
customer service skills, such as exceptional communication, critical
attention to detail, immeasurable patience, and aesthetic and mathematical
creativity.
Education
Everest University
Orlando, Florida, United States
Healthcare Administration
Bachelor of Science (projected graduation year 2014)
Seminole State College
Sanford, FL 32773
Business
Associates of Arts Degree (1998)
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