Customer Service Human Resources

Megan B. Frazier

**** ********** *****, ** *****

Cell: 321-***-****

e-mail: *************@*****.***

Profile

Experienced professional offering versatile skills. Strong planner and problem

solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without

compromising quality.

Key Skills:

MS Word

MS Power-Point

Human Resources

MS Excel

Call Center Rep

Administrative and Office

Education

University of Phoenix -

2010 to Present

Bachelors Degree Candidate in Psychology (Graduate 10/2013)

Bethune Cookman University - Daytona Beach, Fl

2005 to 2006

Worked towards Associates in Arts degree in general studies

Edgewater High School - Orlando, Fl

2002 to 2005

Earned High school diploma

Work Experience

Physicians United Plan - Orlando Fl

10/2011-04/2012

2010 to Present

Member Services Representative

Operates telephone, and provides assistance to members.

Provides information about eligibility, benefits, claim status, and authorization

requirements to service

providers.

Document all calls/contacts as required by department standards in a clear and

concise manner.

Maintains update knowledge of the company and the procedures.

Planet Smoothie - Orlando, Fl

08/2008-10/2011

2010 to Present

Smoothie Technician/Front-line Cashier

Created smoothies for those seeking a healthier lifestyle.

Assisted customer waiting to check out.

Responsible for counting cash register drawer at the end of the shift.

Collects payment and gives change as appropriate.

Processed weekly orders.

Stock and restock shelves for service.

Lee Hecht Harrison (formerly Drake Beam Morin)

12/2005 - 4/2006

Human Resources Assistant

Prepare office correspondence

Maintain employee files

Answer employee inquiries

Data Input into HRIS System

Home Depot - Orlando, Fl

3/2005 to 08/2006

Cashier/Customer Service Representative

November to December, 2002

Assisted customer waiting to check out

Scan items; requested price checks, collected payments and gave appropriate

change

Bag items as needed.

Responsible for counting cash register drawer at the end of the shift.

Assisted customer waiting to check out.

References: Provided upon request

Contact this candidate