Customer Service Human Resources

Irvin R. Peña

***** ***** ****** • Orlando, FL **837 • 407-***-**** • ********@*****.***

OBJECTIVE Bilingual professional seeking a management opportunity within the human resources and

administrative field, where I can use the skills I have learned within my Associates and

Bachelor’s degree as well as several years of administrative experience.

EDUCATION Present Devry University Orlando, FL

Bachelor of Science

(Business Administration)

2011 Valencia College Orlando, FL

Associate of Arts

(General Education)

EXPERIENCE

2013 Marketing Consultants Orlando, FL

Human Resources Internship

• Assist with recruiting, interviewing, and conducting orientations

• Advertising all open job positions

• Preparing all new hire paperwork

• Performing Reference and background checks

• Creating new personnel files

2012-Present Orlando Regional Medical Center Orlando, FL

Guest Service Representative

• Trained to operate both SunRiseXA & AFFINITY CLIENT

• Utilize excel, word and other computer software

• Register guests to schedule patient visits

• Ensure that guests have been properly accommodated

• Communicate with team members on any delays in regards to patient procedures

2011-2012 Rawlings Sporting Goods Orlando, FL

Customer Service

• Provided employee training and orientation services

• Handled inbound / outbound phone calls

• Utilized computer, printer, fax machine, scanner, etc.

• Keep records of customer interactions and transactions

SKILLS / SOFTWARE

• Bilingual (Fluent Spanish)

• Microsoft Office

•

• Report Building

• Manage Files & Electronic Documents

• Customer Service

• Spreadsheets

• General Computer Skills

• CPR Certified

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