Customer Service Manager

Eric M. Ritzberg 407-***-****

**

Poinciana Ln. Palm Coast, Fl. 32164

*************@*****.***

OBJECTIVE: To obtain a position where I can utilize my skills and

experience

To secure a position with a well established organization

with a stable environment that will lead to a lasting relationship in the

field of ?

EDUCATION: 1988-1989 Nassau Community College, Garden City, NY

1987-1988 Norfolk State University

WORK EXPERIENCE:

05/2011-2012 Dial America - Orlando, FL

. Assist with training and mentor new hires

. Responsible for making unsolicited outgoing calls to

generate sales for SiriusXM

. Building a relationships through prompt, courteous and

professional service

. Represent SiriusXM Radio in a positive and professional

manner

. Work with all personnel and contacts to satisfy clients

and achieve company goals

. Identify areas of improvement in the company and assist

in creating and implementing solutions

. Arrive to work and meetings on time and prepared

. Maintain work areas in clean and organized manner

. Perform any other duties assigned by my Supervisor

10/2007-2010 Co-Owner, The Village Playhouse - Palm Coast, FL

. Responsible for managing the payroll, annual budget and

bookkeeping

. Develop promotional advertising for the business in

local newspapers and radio

. Provide a daily learning curriculum for children based

on their individual needs and learning styles

. Plan recreational activities for children that are

intellectually stimulating

. Prepare nutritious meals for the children under care

6/2008-5/2009 Logistics Team Member, Target - Palm Coast, FL

. Maintained the organization of goods in the stock room

. Responsible for receiving new shipments at delivery

. Managed new inventory by individually scanning items to

ensure accuracy

. Ensured stocked inventory was available for purchase

. Participated in annual store wide inventory count

3/2003 -12/2009 Event Manager, Jamfest Entertainment Group -

Palm Coast, FL

. Responsible for managing the budget and doing

bookkeeping for events

. Empowered with reaching out to artists and entertainment

to book them for live events

. Accountable for booking hotels, event venues,

transportation, and security

. Provided a marketing campaign by advertising via

television, radio, and internet

1/2005 - 12/2006 On-Air Personality, 93.3 The Blizzard - Palm Coast,

FL

. Responsible for the production of radio show

. Provided On-Air talent during each show

. Wrote and produced commercials

. Promoted events sponsored by radio

. Managed board operation and engineering

10/2003 - 12/2004 On-Air Personality, 93.5 WRTN - New York, NY

. Responsible for the production of radio show

. Provided On-Air talent during each show

. Wrote and produced commercials

. Promoted events sponsored by radio

. Managed board operation and engineering

9/2002 - 12/2004 Manager, Amazura Concert Hall - Queens, NY

. Responsible for managing the payroll, annual budget and

bookkeeping

. Develop promotional advertising for the business in

local newspapers and radio

. Produce & Promote Concerts

10/2000 - 8/2002 On-Air Personality, Beltway Media Partners 105.1

WAVA - New York, NY

. Responsible for the production of radio show

. Provided On-Air talent during each show

. Wrote and produced commercials

. Promoted events sponsored by radio

. Managed board operation and engineering

5/1998 - 4/2000 On-Air Personality, 105.9 WNWK - New York, NY

. Responsible for the production of radio show

. Provided On-Air talent during each show

. Wrote and produced commercials

. Promoted events sponsored by radio

7/1993 - 6/1996 Para Professional, NYC Board of Education - New

York, NY

. Responsible for managing the bookkeeping

. Maintained daily attendance

. Assisted teacher with faxing, making copies, and grading

papers.

HOBBIES: Mentoring Children, Coaching Basketball, Music

Objective:

To acquire a position in Business Management that will combine my

educational training and customer service experience.

Competencies:

Qualifications

Knowledge of the various components of contemporary business management

The ability to make rational decision-making skills for business and

leadership

Quantitative reasoning and effective leadership abilities

Knowledgeable in the basic principles of finance, accounting, and

economic

Ability to function effectively within a team-focused work group

11 Years of supervisory experience in an administrative setting

11 Years of cash management experience in an administrative setting

Achievements

Created and Produced Radio show Entitled The Caribbean Movement

Increased Sales by 25%

Technical

Knowledgeable in applications for Windows and Mac Computers. Microsoft

Access 2000, Excel 2000, PowerPoint 2000, Publisher 2000, and Word 2000,

Windows 98/95, PageMaker, QuickBooks, QuickBooks Pro, Photoshop,

Frontpage, Scott Studios / Enco Dad Studio Pro 32, Cubase VST, Wav Lab,

Wab Lab Lite, Media Face

Heavy Machinery Crown Wav, Forklift, PDA, Copy, Fax, Email, Scan

Certifications Wav, Forklift, Security Training 45. Calber

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