Customer Technician

Frederick L. Miller

*** ********* *** ***.# *

New York, NY 10031

Ph: 347-***-****

E:**********@***.***

SKILLS PROFILE

Customer Relations/Communications

Familiar with providing good customer services, which includes meeting customer needs and assessment of quality standards for services and evaluation of customer satisfaction.

Strong communications and organizational skills; Maintaining positive employee/customer relations by responding to concerns in a timely and courteous manner and follows-up as necessary.

Ability to collaborate with other offices and agencies in order to exchange information and coordinate activities; Communicate effectively with internal/external customers.

Sound presentation skills and ability to address individuals or large groups with various titles or ranks.

EXPERIENCE

Associate Minister May 2005 - Present

New Washington Heights Baptist Church, 595 Courtland Avenue, Bronx, NY

As a dedicated associate and given latitude over pastoral educational services, I currently assist and maintain the church day to day operations. Conducting awareness initiatives and keeping management briefed of all concerns.

Play a lead role in the Youth Ministry, recently implemented new service procedures

Conducted training program which involved proper etiquette, conduct and mannerisms

Visit sick or home bound to inspire hope and worship

Assist with Sunday school preparation and administration.

Driver Helper

Oct 2004-Dec. 2006

United Parcel Services, West 44th Street, New York, NY 10018

The primarily responsible was to correctly deliver customer packages, shipments and provide support to the assigned driver; Accountable for the loading, and proper assignment of packages aboard the delivery truck.

Completed mapping and zip code / address identification courses

Attended fieldwork training concerning social services and customer skill orientation.

Utilized my ability to multi-task, work with limited resources and use of critical thinking skills

Accumulated strong communications and organizational skills for success

Computer Technician.

Sep. 2001-Jun. 2002

Community School District 10, One Fordham Plaza, Bronx, NY 10458

Maintained and ensured complete, accurate reports and record; Responsible for receiving and initiating the repair and installation of computer components, software and hardware. Such tasks involved overseeing the daily performance of computer systems, entering commands and observing system functioning to verify correct operations and detecting errors.

Provide technical assistance to computer users and the Lead Technician

Customer assistance concerning the use of computer hardware and software

Answer questions or resolve computer problems for clients via phone or from remote location.

COMPUTER SKILLS

Windows 2000/XP, Microsoft Word, Excel, PowerPoint, Outlook,

Internet proficient

EDUCATION

GED, General Education HS Diploma / Penn Foster Career School, Scranton PA

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