Sales Customer Service

OBJECTIVE:

The ability to advance my technical knowledge and the opportunity to

enhance my experience and skills within a progressive company.

PROFFESSIONAL ABILITIES:

Sales Training and Management

Business Development

Business Operations

Business to customer Sales

PROFESSIONAL EXPERIENCE:

ECLIPSE FREIGHT SYSTEMS, Grapevine, TX July 2003-Jan. 2013

Office Personnel/Warehousing/Driver

. Responsible for numerous duties in order to keep our clientele to

receive seamless freight service, from point of contact to ensuring

safe and reliable expediting for their needs from quoting, tracking,

and final proof of delivery.

RIVALCOM, Arlington, TX Sept 2002-July 2003

Lead Technician

. Responsible for leading a team of technicians working as contractors

for AT&T and Verizon wireless communications in their switch

facilities, cell sites, regional and national data centers performing

all tasks of installations, powering up, connecting and adding new

software or equipment.

WORKNET COMMUNICATIONS, Irving, TX Feb. 2001-Sept. 2002

Senior Account Manager/Business Development

. Responsible for obtaining small to medium sized businesses for fixed

wireless internet access protocol.

. Extensive training on CDMA broad spectrum for the patented BitBeam

system, being a new CLEC, trained on all platforms of local, long

distance, and data access using our wireless applications and voice

over IP.

. Trained on PBX varieties for compatible applications with wireless

alternative.

. Monitor contact with Cisco for all routing and security needs for

customers.

TELIGENT, Dallas, TX Jan. 2000-Feb. 2001

Sales Engineer/Business Development

. Responsible for assisting sales forces with potential new customers

and then engineering all voice, data, long distance and wireless

products with complete contact with customer and field technicians for

smooth transition completed services.

INTERSTATE BATTERIES, Dallas, TX Aug. 1997-Dec. 1999

National Sales Representative

. Responsible for maintaining and expanding distributorships throughout

the Great Lakes Region of the Midwest by creating new business and

problem solving existing accounts within the region.

. Assisted in training multiple regions on new corporate software

applications for entire national distributing channels up to the

corporation's codes.

. Other responsibilities included account management of existing

customers, training of new employees for each distributor, and

implementing incentive programs and goal achievements.

HAWAIIAN WIRELESS, Honolulu, HI Sept. 1996-June 1997

Account Manager/Technician

. Responsible for all aspects of sales with the first in the world

totally downed-banded IS-136 TDMA network.

. Trained and assisted the new sales staff in setting up their

territories and sales goals.

. Worked on the Ericsson Switch with our engineers in implementing and

monitoring call activity and troubleshooting problem areas.

. Acquired extensive knowledge on TDMA systems from hands on training

with the switch.

PROFESSIONAL WORK EXPERIENCE CONTINUED:

GTE MOBILNET, Honolulu, HI Oct. 1994-Sept. 1996

Account Manager, Technician

. Awarded 'Circle of Success' attributes and achieved a sales ranking of

tenth in the nation.

. Started as a technician with TDMA/Analog training and taught classes

on the digital conversion.

. Worked on phone repair to assisting on switch technician duties

monitoring network systems to supporting sales to becoming a sales

leader on the island and statewide.

. Created and trained entire sales force with laptop computer training

and trouble shot all network problems enabling customer satisfaction.

TEXAS CELLULAR COMMUNICATIONS, Dallas, TX Apr. 1993-Oct. 1994

Sales Representative and Technician

. Duties included new activations, upgrading equipment, cellular

accessories,

TDMA/analog phones, and data interfacing.

. Trained on Motorola, OKI, Nokia, NEC, and Mitsubishi repair and

installations.

. Assisted in opening new locations and training new employees.

SOUTHWESTERN BELL MOBILE SYSTEMS, Dallas, TX Feb. 1992-Apr. 1993

Customer Service, Technician, Sales Assistant

. Entered activations, billing, and trouble shooting.

. Certified training on phone repair and installation with leading phone

manufacturers.

. Worked on PBX and Switch monitoring.

. Assisted on TDMA conversions with engineers on cell sites within the

metroplex.

. Moved to sales floor in assisting in product knowledge and trouble

shooting.

FIDELITY INVESTMENTS, Irving, TX Sept. 1991-Feb.1992

Customer Service and Trading Assistant

. Answered shareholder information and product knowledge.

. Completed training for the Series 6 and 63.

EDUCATION:

TEXAS TECH UNIVERSITY, Lubbock, TX 1987-1991

Bachelor of Arts in Psychology, May 1991

Minor in Business Administration

References Available Upon Request

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