Customer Service Technician

Kristine Reyes

OBJECTIVE

Be a team player in a progressive healthcare organization and obtain an

entry-level position as a pharmacy technician where I can demonstrate my

skills and learned pharmaceutical knowledge.

SKILLS AND QUALIFICATIONS

Filling Prescriptions Inputting Prescriptions Unit-dose

Filling Cassettes

Aseptic Technique I.V. Admixtures

Dosage Calculations

Drug Classifications VSS Software

Blister Packing Extemporaneous Compounding TPNs

EDUCATION

OCT 2009 United Education Institute

San Diego, CA

Licensed Pharmacy Technician

JAN 2009 Palomar College

San Marcos, CA

General Studies

JUN 2008 Mt. Carmel High School

San Diego, CA

WORK HISTORY

AUG 2011- PRESENT

Online Traffic School Specialist/

Supervisor Cheap Easy Fast Online Traffic School

San Diego, CA

Traffic School Specialist. Customer service care. Registered and assited

students interested in taking course. Advised students of online traffic

school knowledge. Print out daily certificates to be mailed and processed.

Give notice to courts concerning student legal document. Daily printing,

faxing, and emailing paperwork of students. Daily response to emails.

Supervised and trained the work of employees. Managed weekly schedules of

employees.

SEP 2008 - JUL 2011 Reflection

Escondido, CA

Store Manager - Interact with customers to provide information in response

to inquiries about products and services. Manages the product inventory,

salespersons, goods for display, sales, and creates schedules. Maintain

knowledge of principles and processes for providing customer services to

include customer needs assessment, meeting quality standards for services,

and evaluation of customer satisfaction.

OCT 2009 - NOV 2009 Walgreen's Pharmacy

Mira Mesa, CA

Pharmacy Technician - (Externship) Responsible for counting prescribed

number of tablets, bottling medications, prepackaging as well as labeling

of medications, filling prescriptions, entering prescriptions information

into the computer, organizing and maintaining a clean environment while

following all health and safety standards

JAN 2007 - JUN 2007 Julie Dhingra, CPA

San Diego, CA

Front Office Coordinator - Directed visitors, vendors, clients, and

customers ensuring completion of paperwork.. Handled all special

administrative projects, included screening telephone calls, compiling

materials and maintaining customer database records

ADDITIONAL SKILLS & AWARDS

Microsoft Office (Word, PowerPoint)

Keyboarding 55 WPM

HIPAA Certified

CPR Certified

References available upon request

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