Customer Service Management

Sharon Dias

***-**-*** ******, *********, NY ****3 Phone: (718)736-416 Email:

*******@***.***

Professional Profile

Over 10 years experience as a logistic specialist in US Customs Entry

Writer. Possess strong knowledge of government agency polices, and

regulatory compliance for package import and export. Extensive background

in customs clearance agent, customer service and administrative duties

Key competencies

Strong Computer Skills Great Classifier /Tariff

Coding

US Customs Entry Writer Team Building and Leadership

Database Administration Excellent Interpersonal Skills

Importer Security Filing Project Management

Professional Experience

DHL Express JFK, Jamaica, NY 02/1997 to 11/2012

Lead Clearance Agent (Certified Customs Specialist)

U.S. Customs entry writer, data entry

Monitor shipment release to ensure packages are delivered on time to the

consignee

Invoicing to customers continually communicate with customers

Determine and apply proper legal duty rates

Ensure billings are accurate

Issue customs and shipping documents to forwarders and warehouse

Maintain accurate filing system for invoices and transportation related

documents

Establish strong rapport with Customs and USDA to clear shipment on a

timely base

Prepare and provided a daily management report showing the status of each

shipment

Research and continuously read to remain current on Customs import

regulations

Promote team work and a friendly work environment by sharing information

Utilize (softwares) in effectively meeting deadlines

Swiss Bank Corporation, New York, NY 06/1986 to 09/1995

Assets Management & Administration

Receive and analyze requests for hardware and software purchases

Hold meeting with vendors, determine equipment availability and negotiate

purchases

Collaborate with the Accounts Payable Department in the processing of

invoices

Perform budget analysis and coordinated monthly budget flow presentation

Assist in developing and implementing disaster recovery preparation manuals

Team Leader:

Plan, coordinate and manage fund-raising and walk at Swiss Bank for March

of Dime and Aids Walk

Education:

The National Customs Brokers and Forwarders Associations NCBFAA

Washington, DC

Certified Customs Specialist (CCS)

New York Institute of Technology

Westbury, NY

Major: M.S. in Environmental Technology

York College, City University of New York

Jamaica, NY

Major: B.S. in Business Administration

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