ADMINISTRATION & Facility / OPERATIONS MANAGEMENT

Seeking career enhancements at a senior managerial level with a growth

oriented organization

Lokesh C G

Flat # 301, DS Max Sprint, Kavelbryasandra

R T Nagar

Mob : +91-990*******

Bangalore - 32

email : abx69y@r.postjobfree.com

Profile:

I am working with Facility Management area for the past 12 years, in my

illustrious career; I had been a Facility Manager in, HCL Perot Systems,

DSL Software, DELL Computers, RMZ Corp as a Facilities Manager handling all

Bangalore projects. Last Assignment was with the largest real estate co CB

Richard Ellis as a Facility Manager.

I carry with me 20 years of total work experience which is spread across

Hospitality and Facility Management Industries. In my distinction of

handling Facilities right through the Project / Infrastructure stage,

setting up new Facilities and establishing Facility processes.

Specialties: Facility Management, Strategic Planning, Project Management,

Project Planning, Real estate acquisition and Transition, Procurement,

Operations, Work Place Solution & Resources ecology

PROFESSIONAL EXPERIENCE

CB Richard Ellis South Asia Pvt Ltd, Bangalore,

Facility Manager & Transition (Operations) from Dec 2006

Facility Handled : PSI DATA System (Aditya Birla Group), South India Area

Manager in Nokia Siemens Networks, AT& T, Citrix R & D Centre & Presently

with Quintiles handling PAN India key operation.

About CB Richard Ellis :

CB Richard Ellis Group, Inc. (NYSE:CBG), an S&P 500 company headquartered

in Los Angeles, California, is the world's largest real estate services

firm (in terms of 2005 revenue). With approximately 21,000 employees, the

Company serves real estate owners, investors and occupiers worldwide. CB

Richard Ellis offers strategic advice and execution for property sales and

leasing; corporate services; property, facilities and project management;

mortgage banking; appraisal and valuation; development services; investment

management; research and consulting. CB Richard Ellis was the first

independent international real estate consulting firm to set up office in

India subcontinent. Over the last 12 years, the Indian operations have

grown to a network of offices in all the major metropolitan cities. Today

with approximately 1000 professionals, CB Richard Ellis is the leading real

estate consultant in the Indian subcontinent.

My responsibilities include ensuring the smooth and efficient operation of

Work Place Management and to optimize the cost of running and maintaining

the R & D Centre, and set up the new labs and facilities and the events /

exhibition with setup.

Achievements:

a. Received Certificate for Best Facility & Facility Manager from the CB

Richard Ellis Executive Director

b. Certified for IMS (Integrated Management Systems )on ISO 9001 : 2008

(Quality Management Systems ) 14001 : 2004 (Environmental Management

Systems), OHSAS 18001: 2007 ( Occupational Health & Safety Assessment

Series)

c. Part of IFMA

WORK EXPERIENCE IN Facility Management:

RMZ Group ~ Feb 2003 to December 2006

Project / Facility Handled: Ecospace Business Park, Centinneal, NXT &

Infinity)

RMZ is India's leading corporate real estate developer since 2002, RMZ Corp has given

the industry a fresh perspective.

RMZ has acquired and developed over 13 million square feet and a property portfolio

in excess of US$ 3 billion in real estate value across India making it a leading

supplier of corporate space in the country. RMZ is based in Bangalore (Corporate

Headquarters), Hyderabad, Chennai, Kolkata and Pune.

Facility Management

From - October'2000 to February '2003

With IPM&SL (Integrated Property Management & Services Ltd.)

Handled the Successful implementation of ISO 9001:2000 QMS (Quality Management

Services) Sops for IPM&SL, Bangalore

Handled the Successful implementation of ISO 14000 : EMS(Environment management

Services) Sops for IPM&SL, Bangalore

Key Responsibilities of Facility Manager

Resourceful in handling the Operations and Maintenance of power substations, utility

equipment, fire alarm and fire fighting systems, Building Automation Systems and

Access Control Systems.

Operation / Maintenance: - Responsible for ensuring smooth operability of all utility

equipment, instruments and systems, with minimum downtime, as per contractual terms

negotiated with the client. Planning, scheduling and supervising routine maintenance

activities of Electro mechanical devices and utility equipment / systems like power

sub stations, fire fighting / alarm systems, automation systems and access control

system. Generating cost savings through regular maintenance efforts.

Facilities Management / Housekeeping: - Supervising the installation and

administration of the fire alarm systems, fire-fighting systems, building automation

systems and access control systems.

Overseeing Housekeeping activities, including Pest Control Services,{Coordinating

with the pollution control board for submitting Monthly cess returns}, Plumbing,

carpentry, landscaping, civil jobs & security administration for the organizational

premises / infrastructure. Executing the installation, commissioning of the LAN in

the organization from workstation to the jack Panel and also Execution of Telephone

connectivity from an MDF - IDF - Patch Panel at Customer end.

Hard services - This ensures that the air conditioning system of a building is

operating at the most efficient and reliable manner.

Soft services - This includes proper cleaning of the building and monitoring the

contractor's, i.e. the electricians' or builder's performance on a regular basis.

Skills and knowledge in: Designing and Space Planning, Strategic Planning, Financial

Planning, Communication, Organizing, Team Leading, Environment.

WORK EXPERIENCE IN Hotel Industries.

V ITC Welcomgroup Bay Island (5 Star Deluxe Hotel) - April'1991 to

June'1997

V Comfort Inn, Vijay Residency & Infantry Court (Choice Group of

Hotels) January'1997 to October'2000

Designation - Resident Manager {Front Office, Sales &

Marketing & Banquet}

Key Responsibilities of Resident Manager

Unit Set Up, Planning & Management

Leading teams for the set up of new outstation outlets.

Sustaining profitable operations with focus on budgeting & marketing.

Maintaining expenses with implementation of stringent cost control measures.

Optimum resource utilization for maximum service quality.

Customer Service

Implementing world-class service strategies, achieving maximum customer

satisfaction by closely interacting with in-house and potential guests to

understand their requirements and customizing the product and services

accordingly

Ensuring rendering of high quality services, resulting in customer delight.

Interaction with Guests to troubleshoot on complaints.

Providing frontline service support to the clients including reception,

cashiering, night audit, airport services and reservations/ registrations.

Ensuring provision of value added services to customers for enhancing their

satisfaction levels and achieving delivery & service quality norms.

Business Development

Exploring profitable opportunities to enhance business volumes.

Conceptualizing and organizing effective sales promotion events.

Designing / Implementing promotional strategies for routine & corporate business.

Operations

Handling functions like pre-shifts briefings, creating the duty roster, shift

management and daily sales report.

Managing the out door catering schedules with constant tie-ups with major

corporate and implementing sales promotional strategies to increase the sales

volume and achieving maximum customer satisfaction.

Procuring and managing raw materials and stock.

Liaising with external agencies and ensuring compliance to the industry norms &

specifications.

People Management / Training

Staffing recruitment, performance review & appraisal.

Practical and theoretical training skills & motivation levels.

EDUCATION & PROFESSIONAL CREDENTIALS

1 General : Bachelor of Arts (Pondicherry University)

MY STRENGTHS

Excellent Verbal Communication Skills.

Good Planning and Analytical Skills.

Well Organized and Detail Oriented With Strong Pc Skills.

Ability to Manage Tough Deadline and Late Hour Works.

Good Team Worker and Team Facilitator.

Very Adaptive To the Work Culture.

Customer Orientation.

Initiative To Learn And Act Quickly.

Ability To Excel Under Stress Environment

ADDITIONAL INFORMATION

Language Proficiency: Tamil, Kannada, Hindi, Coorgi and English ~

Reference: Available on request

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