Customer Service Sales

BERENICE CURRO 602-***-**** **********@*******.***

OBJECTIVE

I am an experienced professional with a passion and enthusiasm for work. With more than 13 years of

progressive and steady work experience, I am ready to contribute in a positive and engaging capacity,

using my advanced administrative abilities. I look forward to nurturing my current skills and education,

and securing a long-term career within an established organization.

EXPERIENCE

07/2010 to August 2012 DEGERenergie, Inc. Phoenix, AZ

Office Administrator - North Amer ica

Set up records to start up the company

Open bank account and set up payroll

Created a policy manual

Search for local manufacturers and negotiate business terms with the new suppliers

Established processes for placing orders, doing logistics and tracking inventory

Manage accounts for Canada

Participate in Expos, local and others done in foreign countries (Canada, Greece, Germany)

Travel to maintain open communication with customers and manufacturers in Canada and

Germany

Handle A/P & A/R

Place Purchase Orders, communicate with suppliers and make payments

Send reminders and do collections with A/P departments from customers

Keep records for accounting – bank account, checks, petty cash, inventory, etc

Process wire transfers and sign checks

Communicate with accountant, lawyer and book keeper as needed

Manage, Train and direct Logistics and Order Processes personnel

Report to management at Corporate Office in Germany

Supervise reports from both branches and communicate with Germany regarding discrepancies

Handle challenges for each department when out of the ordinary issues arise

Expo organizing, Prints, trainings, press releases, etc

Manage daily operations such as: company records, legal and accounting reports and contracts,

IT issues, customer service, partners lunches, etc

Handle out of the ordinary situations that require immediate attention

All areas needed for HR (Payroll, PTO, Vacations, Bonus, Reimbursements, etc)

04/2008 to 11/2009 Mackin Manufacturing, Inc. Phoenix, AZ

Executive Assistant to CEO

Negotiate prices and contracts with vendors (local and International). International trade:

Supervised international accounts, contracts, quotes, sales terms and shipping procedures.

Re-design website: developed “user friendly online store” with an option for international

shipping.

Human Resources: update employees manual, trained new personnel, maintained/updated

employees personnel files, and manage payroll files. Some experience with Interviewing, hiring,

and evaluating employees.

Review reports for sales, production, financial activities as well as creation of forms as needed.

Submitted notes on reports when recognized discrepancies; along with the reports I ensured a

list of possible solutions.

Supervision over: Accounts Payable/Receivable, expenses, bank accounts, cash receipts,

disbursements, billing, invoicing, purchase orders, inventory reports, etc.

Liaison between senior management, employees, and clients: ensure proper lines for

communication, addressed a myriad of problems and issues that require immediate attention.

Improve organization skills in many different areas: Implement and created forms for

production, sales, accounting, inventory, and marketing as needed. Trained new and existing

personnel on computer fundamentals, file management and data input.

10/2001 - 4/2007 Rusticos Tequilas' Inc. Tempe, AZ

Logistic Manager

Logistics Manager: Review shipping procedures, reduce shipping cost, update store/customers

with the status of the container, ensured that paper work was process correctly and in a short

time.

Orders Processor: request production area items needed at store, according to the

specifications from the sales department and numbers reflected on inventory files.

Market research (pricing and local sales): Review sales graphs from previous years to show what

items are sold according to the season, review competitors ads and sales, to tag the product

with an appropriate price.

Marketing and advertising of product purchased: developed flyers, newspapers, ads, email

templates and presentations for mass distribution. Attend to Trade Shows/Expos local and

international.

Website update: Photograph the new items, “photo shop” the photos for maximum results of

quality image, upload the product photos to our website, maintain “key words” to optimize

traffic, manage the pay per click and search engine accounts, and create new sections according

to the company needs.

Catalogue creation: Each season the printed catalogue was updated with new lines of furniture,

these lines were photographed and submitted to the catalogue and the catalogue was

formatted for improvement. The first catalogue was done just for printing purposes, the next

catalogue was done for printing and to run on a CD, the next catalogue was made to run on a

DVD.

International Traveling: Travel to the Manufacturing facility in Mexico to ensure that containers

were loaded with the right items, quality and specifications according to what our customers

expected.

Reports Update and verification: Any sales done were compared with the inventory files in order

to verify that the records and numbers were accurate. We developed a unique program that

allowed the customer to customize the production items; therefore, special attention was

required to verify that the files were accurate.

Accounts Payable/Receivable: Because most of the suppliers were from another country and

they speak Spanish, I was in charge of the vendor accounts. I was to submit purchase orders,

invoices and other documentation in order for the accounts Payable/Receivable to be accurate.

12/1999 - 10/2001 Grupo Sercomex Puebla, Pue. México

Executive Assistant/International Customer Service Manager

Business Translator: Assist the president of the company to meeting, dinners and other business

socialization that required my translating skills.

Customer Service: Update International customers with the status of their containers and other

related services.

Supervise logistic process: Request of equipment to the different trucking companies we worked

with, verify that the service they provide was the expected according to the service we provide

our customers with, follow the containers from shipping to final destination to ensure that the

processes were done on time and in the proper manner.

Quote for services: request quotes for shipping to different carries, evaluate pros and cons

before making the final decision on who was going to deliver the product and quote the

customer according to the information previously mention.

Collect for services: Once the service was done and the customer was satisfied, I will email the

invoice and request the payment until this was done.

5/1998 - 11/1999 La Reyna de Puebla, S.A. de C.V. Puebla, Pue. México

Executive Assistant/Order Processor

Accounts Payable/Receivable: Maintain and update records on orders.

Inventory: Receive and distribute products existing in stock towards the specific areas.

Invoicing: Input, submission and collection of all invoices.

Billing: Maintain customer billing accounts

Reconciling bank statements

Personal assistant to the CEO

EDUCATION

Maricopa Skill Center (Phoenix, AZ)

BUAP Benemérita Universidad Autónoma de Puebla (Puebla, México)

Centro De Estudios Tecnológicos (Querétaro, México)

U.S. Commercial Service (Phoenix, AZ)

CERTIFICATIONS

Accounting Associate

Keyboard Mastery (42 wpm)

Ten Key (9168 KSPH with 100% Accuracy)

Computing Fundamentals

Word, Excel, Power Point, Outlook, Online research.

Soft Skills

Export

COMPUTER SKILLS

Skill Name Skill Level Last Used/Experience

Microsoft Office Programs Expert Currently used/16 years

Spanish Expert Currently used/33 years

Adobe PhotoShop7 Expert Currently used/6 years

Corel Draw Medium to high Current use/ 2 year

QuickBooks Online Medium to high 2 year experience

LANGUAGES Language Proficiency Level

English Fluent - Full Knowledge

Spanish Fluent - Full Knowledge

ADDITIONAL INFORMATION

Use of office equipment such as: Computers, Printers, Scanners, Fax, Copiers, Universal laser

machine, and phones.

Experienced with Microsoft Word, Excel, Power Point, Outlook, Front Page, Adobe Photoshop,

Corel Draw, Manage Payroll, QuickBooks, QuickBooks online, EBay Sales, PayPal, Twitter, Face

book, MySpace, Google, MSN, Yahoo and other search engines.

Created, maintain and updated website graphics and SEO.

Coordinate Projects for Advertising and Marketing campaigns

Currently volunteering by doing PR for a non profit

Contact this candidate