Customer Service

RAKIESHA CALDWELL

**** * ********** **., *****, AZ 85281 (H) 214-***-**** (C) 480-***-**** ********@*****.***

Professional Summary

To obtain a position with a quality company, with in which I can grow and develop my professional

skills, and use them to benefit my employer.

Motivated customer service specialist with over [3] years retail experience in a fast paced,

team based environment.

Skills

Proficient in cash management

Adherence to high customer service standards

Customer focused Cash flow management

Microsoft Outlook, Word and Excel Strategic sales knowledge

Exceptional telephone etiquette Credit card processing

Multi line phone talent

Work History

Host & Server 02/2012 to 06/2013

Rainy City Catering – – Renton, W A

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with

obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition. Checked temperatures

of freezers, refrigerators, and heating equipment to ensure proper. Functioning Cleaned and inspected

galley equipment, kitchen appliances, and work areas.

Responsible for the design and preparation of all menu items for private home/office setting. Received

and delivered quality products to restaurant from supply warehouse in a timely manner.

Sale Representative 06/2010 to 02/2011

Victoria's Secret – Chicago, I L

Being a Sales Associate at Victoria's Secret tasks inc lude greeting customers in the store a

very attentive to what they need and what they are looking for. We also push to hand out 'shoppers'

to every customer as a convenience for them, and as shop lifting protection for us. We also

constantly clean the store and fold/arrange everything at close

Victoria's Secret is a very fun and energetic place to work. The other associates are very sweet and the fast paced

environment makes the day fly by. Each section of the store, PINK, Beauty, Intimates, etc. has its own vibe and

atmosphere, but overall, it's a great, safe place to work.

Answering & routine billing questions/issues from customers. Receiving and processes all payments according to

standard procedures. Assists in the opening and closing of a retail location. As well informs customers about services

available and assesses customer needs. Completes, processes, and maintains applicable paperwork and records.

Education

BBA: Bussiness Adminstersation Current

University of Phoenix Online

Accomplishments

Won [Rising Star Leardership ] award in [2010] .

Successfully recruited and trained [20] new students in Leardership programs

Additional Information

I have experience with Microsoft Word, Excel, PowerPoint, Outlook and Access.

I have 7 years in retail & sales experience.

The ability to multitask, possesses strong mathematical skills.

Cashier positions preferred, I have a proven good customer service background & typically maintains

professional demeanor.

I take pride in being a fun, heartfelt person that loves people.

Contact this candidate