Sales Customer Service
Resume:
Michele Bundy
************@*****.***
In addition to 5 years Sports Broadcast Television, I have over 15 years experience in the IT
industry. Most of that time was spent as a consultant, thus I am very adaptable. I can learn new
systems, languages and tools with ease. I also am very skilled with Photoshop and can create user
friendly, aesthetically pleasing interfaces.
IT EMPLOYMENT HISTORY
Lender Processing Services
Flex Developer (contract)
11/2011 – present
Gathered and analyzed requirements. Developed, maintained, and supported
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applications for the organizations Internet/Intranet sites.
Program selected components of Web based SMART application.
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Document components and applications.
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Develop automation techniques to enable end-user content
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Program, test and implemented mapped graphic images, forms and HTML pages;
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handled client browser support inquiries;
Development Environment:
Eclipse / JSP
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FlexBuilder/FlashBuilder
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SQL server
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Subversion
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Maven
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Flex/Actionscript
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BlazeDS
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Swiz
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JUnit
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Java
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Spring
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JDBC/iBatis
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Tomcat
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Liquibase
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JUnit
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Javascript / Dojo 1.7 / JSON / XML
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WebMD
Flex Developer (contract)
4/2011 – 10/2011
• Maintain Health Check System which allowed users to discover possible
causes of health related issues
• Flex 3, AS3 and XML custom built micro architecture platform
• Find and fix bugs
• Create new CSS based skins
• Schedule and implement site updates
• Interface with multiple clients / advertisers who sponsored the content
AT&T – Atlanta, GA
Flex Developer (contract)
8/2010 – 4/2011
Developed Unified Messaging Application, which allows users to create and
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manage conversations including web originated text messages, audio and video
multimedia messages, sending of voicemail to subscribers.
• Set up Secure Flash Media Server 3.5 & 4 for recording and playback of
multimedia messages.
• Guided cross-functional teams in overall architecture of project.
• Built ffmpeg service for transcoding of multimedia files.
• End to end development. Client UI, Service Level and Backend Server
• Created Unit Tests and analyzed performance.
Technologies used: Flex 4, MXML, Actionscript 3, Webservices,REST/SOAP, Server
Side Actionscript, XML, FFMPEG, RTMPS, SSL, Photoshop etc.
ESPN
Sr. Web Developer
11/2007 – 5/2010
Develop flash video player for espn.com
Integrate tracking in video player, transition from Hitbox to Omniture. Implement track while
playing.
Streamline video players across sites into one player, which then had the ability to load different
skins. This had a big impact on maintaining both player code and aligning tracking numbers.
Integrate Social Sharing into video player (facebook etc.)
Develop video player for outside Affiliates (AOL, BEBO, VEOH etc.)
Build Flash/JSON Menu Guide for ESPN360
Create New experiences for our customers including fullscreen video and Live Streaming.
Design and build interaction with Disney Ad System. As well as, migrate to FreeWheel Ad
System.
Interface with Design, Sales and other teams to gather requirements and ensure timelines are
appropriately set and delivered upon according to plan.
Maintain espn.com/video page. Propose and code new ways to promote video views using Tea,
Javascript, Hot Search terms etc.
Implement dynamic configuration of the player to handle different needs, including Studio Take
Over Ads, Fullscreen Ads, Ad only functionality for other flash assets such as GameCast, Ability
to hide show different control buttons etc.
Create playlists and RSS feeds for player as well as affiliates.
Interface with outside vendors and affiliates.
Technologies used: Adobe Actionscript 3, Singleton Design Pattern, Flex Builder, Flash,
MPF, CMS (Content Editor), XML, JSON, Javascript, Tea, vp6, Omniture, Hitbox, Nielson,
Clearspring, Photoshop, Akamai, FMS, Geo Blocking etc.
IMG Sports, Entertainment & Media
8/2006 – 10/2007
Flash Developer
Responsibilities include; front-end development, maintenance of sports & entertainment-centric,
media rich web sites, custom video players and back-end publishing tools.
Authored the Redesign of TigerWoods.com and www.MariaSharapova.com
100% Flash Sites with extensive ActionScript 2, XML & classic ASP
Create Live Scorecards with XSLT and XML Feeds from PGA
Implement code to track clicks with HitBox
Develop Flash components for media galleries; news feeds etc. for the following sites
www.USTA.com
www.JeffGordon.com
www.Verizon.com
www.imgacademies.com
www.honeywellscience.com
www.fashionweeklive.com
www.fashionweekdaily.com
Redesigned www.DeutscheBankChampionship.com using AJAX, Flash, XML, Javacript, Classic
ASP
Integrate automated customer sign up for mobile text messages via third party api for
www.fashionweekdaily.com
Upload and manage media assets with NineSystems & Akamai.
Train and certified for SiteCore with C# for migration of company wide move to .Net
Video Professor
1/2005 – 8/2006
Cold Fusion / Flash Developer
Develop and maintain ecommerce site www.videoprofessor.com
Utilized CF with Fusebox, Javascript, DHTML, Akamai, SQL and backend Legacy billing
system
Interfaced affiliate orders with xml webservice system
FTP all media content to Akamai
Create online campaigns with individual landing pages for targeted keywords
Ensure Search Engine Optimization
Write and maintain keyword conversion reports
Create campaign management system with snapshots of landing pages for history tracking
Create and Manage Video Professor’s Flash Video Manger
Developed internal system for all video’s played on videoprofessor.com
Setup and Maintain Internal Flash Media Server
Setup Akamai Account Flash Streaming Service
FTP videos to Akamai
Develop flash 7 and 8 interfaces for videos
Dynamically determine if client is on our network. If internal, stream video from our internal
media server, If not, point to Akamai for the stream. This system significantly saved bandwidth
on our network as well as reducing Akamai charges.
Updated content across board to be compatible with Microsoft’s Security Update which caused
havoc with Flash and other Embedded Object Tags
Mentis Broadband 9/2000-2004
Software Engineer / Network Admin
Client Projects Include the following...
Charter Communications
XML transactions interface to billing system real-time
Electronic Bill Pay and Presentment – COLD FUSION, WDDX, ORACLE, RTR
Cablelabs goto broadband affiliate interface – ASP, .NET, XML
AT&T GAPP
Systems, Tools & Languages: Unix, Solaris, ATG Dynamo, JSP, Javabeans, Java 1.2, and
ORACLE 8
Kiosk or web site for affiliates reseller partners
Allowed potential customers to check serviceability of their houses for AT&T Broadband DSL
Interfaced with Cable Labs to determine status of house and packages available to customer
Admin piece allowed for setting up of Affiliates, Stores and users
Allowed for different themes or look and feel for each store
Wireless WORC
Systems, Tools & Languages: WML, NT, IIS, ASP, XML, SmartPhone, WinWap, Screensurfer,
Oracle, CSG
Wireless enabled version of Mentis’s WORC
Stand alone or real-time integration of quota to legacy billing system
Stand alone or real-time routing using technician skill variables
Real-time scheduling and dispatch management
Full lifecycle management of work orders
Permissions-based user administration functionality
Comprehensive performance reporting and analysis environment
Rapid resolution of trouble tickets and service orders
Manage third-party fulfillment relationships
Ability to close, reschedule, and upgrade service remotely without calls to the call center or
dispatch
Supports multiple device options (PDA, handheld, cell phone, pager)
Time Warner Multiple ISP (Internet Service Provider)
Systems, Tools & Languages: NT, XML, SOAP, Portal, CSG, Screensurfer, ASP, PERL, and
SQL
real-time billing system integration
seamless integration to the legacy customer care and billing platform
Support customers’ choice of high-speed data service provider by integrating customer
information into the appropriate billing system.
Receive transactions from both the Internet Protocol (IP) billing and rating engine, and the
network-provisioning element, to allow Time Warner to digitally input customer information into
the billing system.
Euro RSCG/DSW Partners
9/99 – 9/2000
Java Developer
Systems, Tools & Languages: Java 1.2, Java Beans, Silverstream, and SQL
Created Modules from Analyst specifications for Client and Employee Management Billing
System
Project allowed employees to enter billable time by work authorization number
Tracked time by employee, project, client etc.
Created and modified forms using Silverstream’s user interface.
Created and added Java Beans to forms
Sr. Technologist
Systems, Tools & Languages: Windows 2000, NT, HTML, DHTML, ASP, JavaScript, and
Access 2000
Technical Consulting for Strategy Development of client projects.
Draw up Technical Specifications
Scope and Technical production management
Client Projects included www.checkfree.com, www.Intel.com, www.gatherround.com,
www.telocity.com, www.askjeeves.com, www.realcities.com etc.
PRIMESTAR by DirecTV
9/98 – 9/99
Software Engineer
Sales Order Entry System
Created and Enhanced Real Time Web to Legacy system CSG (TN3270)
Allowed Business Partner Organizations access to CSG via the internet
Create a house if not yet in CSG
Create account, check credit through Equifax, set up services and schedule an install date for
customers.
Call Center Business Solution
Systems, Tools & Languages: NT 4.0, IIS 4.0, Cold Fusion, WDDX, Screen Surfer, JavaScript,
HTML, DHTML, Extra Personal Client (CSG), SQL 6.5, Oracle
Real Time Web to Legacy system CSG for Primestar’s National Call center Customer Service
Representatives.
A uniform GUI interface which dramatically reduced the required training time for reps.
Eliminated the necessity of keying identical data into more than one system, therefore cutting
down on user errors and time to perform job.
Functions included Customer Lookup, Billing, Programming, Inventory, and Work Orders etc.
BORN INFORMATION SERVICES (Fujitsu)
6-97 – 9/98
Internet Consultant
Projects Included:
Distribution Electronic Commerce Solution
Systems, Tools & Languages: NT 4.0, IIS 4.0 ASP, Visual Interdev, ActiveX controls, VBScrpit,
SQL 6.5, HTML, DHTML, Photoshop.
Internet/Intranet based application that allowed a distributor to offer on-line accessibility to
customers and suppliers
Offered buyer, distributor and supplier functions
Product Catalog, Order Capture, Order Status Search, Availability Information, Pricing
Information, Order Acknowledgement, Order Shipment, Order Invoice etc.
Hosted business system interface functions
Event Notification System
Systems, Tools & Languages: NT 4.0, ASP, Visual Interdev, ActiveX controls, VBScrpit, SQL
6.5, HTML, DHTML, Photoshop.
Allowed user to build business rules for specific events
Fired off notifications when events occurred
Maintained event log
Web based Human Resource Application
Systems, Tools & Languages: Cold Fusion, HTML, DHTML, JavaScript, Photoshop, Microsoft
Access, NT 4.0, IIS 4.0 and Index Server 2.0
Saved company $750,000 per year in paperwork and staffing
Allowed employee’s to control his or her own information
Employee could access and edit all pertinent human resource information. Printing paycheck
stubs, requesting verification of employment, changing W4, personal and benefit information
Sales Resource Library
Systems, Tools & Languages: NT 4.0, IIS 4.0, Index Server 2.0, Cold Fusion, HTML, DHTML,
JavaScript, PhotoShop, and Access 97
Gathered all resources for nationwide sales force
Setup Microsoft Index Server
Allowed for a keyword search in all resources
Set up FTP site to allow uploading and downloading of files
Created a drill down site that would let Sales Force open any document in the library depending
on permissions
HILL AIR FORCE BASE
10/95 –9/97
Contract Programmer
Systems, Tools & Languages: NT, IIS, and SQL servers, HTML, ASP, VBScript and Notepad
Worked on a team to create Web based consolidation application
Gathered all information concerning closing of bases, projects to be completed and people to
contact for transfers etc.
EDUCATION
Harvard School of Businees, Cretivity and Innovation
BS Computer Science, Weber State University
Computer Science, CCI
Ohio Center For Broadcasting
William Esper Studios, Meisner Technique, Voice & Movement
Stella Adler, Acting for Film & TV
Acting Studio, Principles of Miesner
TVI, Improvisation
Juilliard, Overcoming Performance Anxiety
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