Manager Customer Service

LAWRENCE E. PETERSON

**** *. ****** *****

Chandler, AZ 85249

home 480-***-**** cell 414-***-****

******@*********.***

PRODUCTION AND OPERATIONS MANAGEMENT

SUMMARY

Extensive operations and production management experience. Expertise

includes overseeing 2 production shifts, maintenance, shipping, receiving,

and warehouse operations, and allocating employees. As my length of

service to my previous employers indicates, I am very loyal to the company

and staff I work for and with.

Key Strengths

. Ability to effectively communicate across entire corporate culture,

. Vigilance to anticipate problems and solutions to them.

. Ability to see task at hand as well as plan for the future.

. Dedication to maintaining successful client relationship.

. Loyalty to company as length of service will attest.

. Perseverance to see tasks through to completion.

. Ability to motivate and train people.

EXPERIENCE

HOME DEPOT: Chandler, Arizona

4/09 to present

Department Supervisor

Responsible for ordering for the department as well as verifying

that all

inventory is stocked and labeled correctly. Also responsible for

ensuring that

staffing requirements are met and that all department associate

training is current.

Sales Associate

Responsible for meeting customers' needs with both product and

project information,

maintaining department inventory and appearance, keeping abreast of

new products and

location of products storewide, continuing education/training in

various departments

throughout the store.

? Received the "Vice President's Award" for outstanding customer

service.

? Received 11 "Homer" awards (Store Manager) for excellent

customer service.

? Joined committee whose mission is to improve safety and reduce

inventory loss.

? Received "Department Supervisor of the Month" for December 2012.

HERITAGE PRINTING: Brookfield, Wisconsin

9/09 to 2/10

Mail Production Manager

Responsible for scheduling all mail production per clients'

requests, training new and

fellow employees on machine set up, operation and maintenance,

training all company

employees on postal regulations and requirements, improving and

maintaining relations

with postal service and helping increase the company's presence in

the direct mail

community.

. Implemented the first phase of the United States Postal Service's

Intelligent Mail Barcode (IMb) technology.

. Improved production quality and reduced rework/customer credits to new

lows.

(Only 1 customer credit issued in my 6 month tenure.)

PROVEN DIRECT: Milwaukee, Wisconsin

4/01 to 2/09

Director of Operations/Mail Production Manager

Responsible for managing production schedules for 2 shifts, overseeing

shipping, receiving, and warehouse activities, hiring and allocating

full time, part time, and temporary employees and supervising machine

maintenance.

. Supervised approximately 33 employees and up to 10 temporary

employees; through process automation number of employees was reduced

to 23 and temporary employees to 2-4.

. Kept entire staff apprised of impending postal changes, trained

employees in changes, and ensured that the company was prepared

technologically.

. Led company through a record month that saw approximately 11 million

pieces of mail generated (more than double any other month) and 20% of

annual sales.

. Directed company during initial venture into the personalized calendar

market., shipping over 100,000 calendars in a 7 week period.

. Laid out machine placement and physical flow in new facility; set up

the warehouse and moved inventory; coordinated the timing of equipment

relocation so that production was not interrupted and no project

deadlines were missed.

. Led team responsible for preparing company for adoption of the United

States Postal Service's (USPS) Intelligent Mail Barcode (IMB).

. Continually sought ways to improve processes and increase output;

anticipated potential pitfalls and solutions to avoid unexpected

breakdowns or client requests.

. Managed company-wide continuous improvement program that saw error

loss reduced to less than .5% of sales in an industry that considers

2% acceptable.

. Negotiated discounted rates with staffing agencies while maintaining

high levels of service.

PUBLISHERS MAIL SERVICE, INC.: Milwaukee, Wisconsin 10/80 to 4/01

Plant Manager

Responsible for setting up, overseeing, and maintaining production

schedules, hiring and supervising temporary employees, and planning and

supervising machine maintenance.

. Supervised up to 22 full time employees and up to 15 temporary

employees.

. Progressed from part time to production manager in 3 months.

. Instrumental in company growth of 15% or better annually over my first

14 years

. Set up ink-jet system.

. Managed maintenance of building and grounds.

MILITARY

UNITED STATES MARINE CORPS

Sergeant/Cryptanalyst

. Received 2 meritorious promotions in 4 years.

. Honorably discharged.

EDUCATION

UNIVERSITY OF WISCONSIN: Milwaukee, Wisconsin

Bachelor of Business Administration, Production & Operation

Management

UNITED STATE POSTAL SERVICE (USPS) CERTIFICATION

Executive Mail Center Manager's Program

Contact this candidate